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    M2M One – November 2019 Newsletter

    by | Nov 20, 2019 | M2M One News

    M2M One Newsletter – November 2019

    Welcome to M2M One’s November 2019 Newsletter,

    This month, we start our ongoing series on preparing for the Telstra 3G Shutdown – to find out more, see our feature below.
    We also have a wrap up on the trade shows participated in recently, as well as some information on the delayed Jasper Migration and Christmas Embargo period.

    Gideon Borden
    General Manager – Sales & Operations | M2M One
    • Telstra 3G/NextG Shutdown

    Last month, Telstra announced it will officially shut down its 3G (850Mhz) network in June 2024 (https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/). 
    As we head towards the shutdown, we remain available to help our customers prepare and migrate across to 4G and beyond.

    If you have a 3G-only solution and are having trouble finding ready-to-go 4G hardware, please get in touch. We can assist with connecting you to a wide range of providers and solutions for applications such as:
    ·         Tracking and telematics
    ·         Environmental sensors and data loggers
    ·         Remote control and PLC devices
    ·         Standalone cellular modem
    ·         Cellular Modules

    And many more. Simply reach out to our team and we can point you in the right direction.

    We will also be working with Telstra to provide our customers with lists of 3G-only devices on the network. Our aim is to pass this information through to you directly as we receive it to help you better plan for the transition. 

    • Telstra End of Year Restriction (Embargo)

    We would like to inform all customers that Telstra will have its annual Embargo period on IPX changes – If you believe you will need any IPX services over the Christmas period, please make sure you let your account manager know ASAP.

    Restriction Overview: no new IPX orders or change requests.
    Start time: Monday 16th December 2019
    End Time: Monday 13th January 2020

    • M2M One Christmas Closure Dates

    The M2M One Office will be closed from:
    Tuesday 24th December 2019 (2:00pm) – Friday 3rd January 2020, reopening for normal business on Monday 6th January 2020.

    Last date for shipment of sims:
    SIM Card orders need to be in by 12:00pm (Melbourne Time) Thursday 19th December 2019 to guarantee delivery before Christmas.

    There will be skeleton staff on call for emergency situations.

    • Trade Show Wrap-Up

    o    IoT Impact

    This was the second year of IoT impact, and it has greatly improved since the inaugural show. There was great representation across the M2M and IoT industries, including Agriculture, Water, Health, Smart Cities, Telematics, Energy Monitoring and more. A number of innovative start-ups were present, showcasing their applications and use cases.

    What was interesting to see was the increase in the number of applications being built around the smart sensor and remote control industries. Enabling live data to be collected, analysed and reported on across many different applications allows for smarter real-time decision making.

    o    All Energy

    The All Energy Conference and Exhibition (co-located with the Energy Efficiency and Waste Expo) continues to expand, now taking up an impressive 10 halls at the Melbourne Exhibition and Convention Centre.

    The M2M and IoT applications in these industries continues to expand from basic solar panel monitoring, inverter monitoring and smart metering. Today there are innovative solutions for monitoring generators and off-grid systems, wind farms, tracking of EV vehicles and monitoring of EV charging stations, battery storage monitoring, compacting bins and collection route generation. These were just some of the solutions that were available on show from a wide range of suppliers.

    o    CeBit

    CeBit has gone through a dramatic change this year – moving away from the traditional expo style, and into a more modern “Technology Festival”.  While the show was smaller than it has been in past years, the conversation were still very interesting and targeted to those wanting to work in the technology space.

    The outdoor portion had some highly-engaging IoT applications on display, such as telematics of high-performance vehicles and race cars, and a course designed to test-ride Lime scooters. (A shared electric scooter system popular in the Brisbane area).

    Inside the expo hall there were a number of exhibitors who work in the IoT space, while the presentations and subsequent discussions on the main stage were high-quality, covering a number of topics ranging from cyber security to AI to robotics (and of course IoT). Many main stage presenters touched on the topic of Smart Cities.

    There was also a growing number of customers playing in the IIoT (Industrial IoT) space, which we expect we will see more of in years to come.

    • Notification of upcoming planned service disruption to the M2M Control Centre

    Last month we informed all our customers of an upcoming planned disruption to the M2M Control Centre: https://www.m2mone.com.au/m2m-one-october-2019-newsletter/.  This potential disruption is to perform some necessary migration works to the Control Centre HLR. There have been some delays in this process and we expect this work to be carried out soon.

    Once we have final confirmation on the dates of these necessary works we will update everyone via an email Notification.

    If you have any questions please feel free to get in touch with the support team.

    It has been a busy year for M2M One, participating in more events than ever before. We enjoy exhibiting at these shows – which make it even easier to see many of our customers’ new offerings across a wide range of industries – and we look forward to continuing to do so next year.  

    The final expo we will be attending this year is the annual Comms Connect Tradeshow.

    Comms Connect – Stand 132 – https://melbourne.comms-connect.com.au/

    We are looking forward to returning to the Melbourne Exhibition Centre for Comms Connect, running from November 26th – 28th.
    While this shows’ history is based in two-way radios, UHF and Tetra communications, they have been adding a significant focus on cellular communications with the ongoing improvements and penetration of PTToC (Push to Talk Over Cellular).

    We will be on hand at Stand 132 to discuss and help customers roll out these technologies through our managed M2M / IoT SIM solutions. If you are in Melbourne please come by, say hi to the team and enter the draw to win a Google Home Hub!

     

    Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

    Test Ready

    This month – a reminder on the Test Ready Status. By default when M2M One ship SIM cards to you, they will be loaded automatically into your Control Centre in a state called Test Ready.

    When a SIM is in this state it is live, and provisioned to use the Telstra mobile network. However the SIM doesn’t become billable until you use either:

    • 20KBs of data
    • 4 SMS or
    • any amount of voice calling.

    This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

    Have more questions about the M2M Control Centre or want some training?
    Contact your M2M One account manager

    M2M One – October 2019 Newsletter

    by | Oct 14, 2019 | M2M One News

    M2M One Newsletter – October 2019

    Welcome to M2M One’s October 2019 Newsletter,

    There is a lot happening this month!

    The big news is of course Telstra’s announcement of an official shutdown for it’s 3G/NextG network scheduled for 2024.

    M2M One will be participating in 3 different trade shows and as always would love for you to join us to talk about your IoT/M2M challenges and how we can help you achieve your goals. We also have a wrap up from the National Roads and Traffic Expo which we exhibited at in September. 

    Lastly we also have an important notification on planned works for the CISCO Jasper Control Centre.

    Gideon Borden
    General Manager – Sales & Operations | M2M One
    • Telstra 3G/NextG Shutdown

    Headline news this month is the official notification from Telstra about their planned 3G shut down.  We sent out an official notification last week, but for those of you who may have missed it here is the pertinent information you need to know.

    If you need help with a transition plan please feel to reach out to  your Business Development Manager or myself directly for assistance in preparing for the shut down.

    • National Roads and Traffic Expo Wrap-up

    In late September M2M One exhibited for the first time at the National Roads and Traffic Expo, held in the Melbourne Exhibition Centre.  It was a fantastic showcase of services and technologies for the Road and Traffic Industry.

    From an M2M/IoT perspective we saw a very familiar story – more and more solutions being powered by wireless technology most over cellular.  Not surprisingly parking payment solutions, tracking, telematics and remote signage were on display, and some interesting ongoing developments in the Push-to-Talk Over Cellular industry.

    With new cellular technology expanding capacity and operating costs being reduced, now is a great to to explore developing an IoT strategy for your business – whatever market vertical you operate in.

    If you would like to discuss further possibilities please reach out to arrange a discussion.

    • Upcoming planned maintenance to the CISCO Jasper M2M Control Centre

    Please be reminded that there will be some disruptions to M2M One’s instance of the CISCO Jasper M2M Control Centre due to planned network maintenance work that will occur in the months of October and November 2019.

    Why is planned maintenance required?
    The CISCO Jasper M2M Control Centre will no longer make use of the CISCO mobile network and instead will be provisioned and authenticate directly on the Telstra mobile network.  This aims to provide a more cost effective, scalable and resilient IoT connectivity solution.

    What will be done?
    There will be two changes (maintenance windows) that will take place as part of the migration of services between Cisco and the Telstra core mobile network: 

    1. Dual Provisioning – a 2 hour impact (maintenance window) to services where dual provisioning will be setup so that services will be provisioned on both the CISCO network as well as the Telstra Network.  The impact during this period will be as follows:
      •  There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
        • All user logins will be disabled to prevent any updates on Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
        • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the  maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
        • Any user logged into the application will be forced out (logged off their active session).
        • All SOAP/REST API access will be revoked during this freeze period.
    2.  A Signaling cut-over – will take place during a 5 hour maintenance window where the mobile signaling of all M2M Control Centre services will be migrated to Telstra’s core mobile network.  During this 5 hour period the impact will be as follows:
      • There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
        •  All user logins and automation rules will be disabled to prevent any updates to data in Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
        • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
        • Any user logged into the application will be forced out (logged off their active session).
        • All SOAP/REST API access will be revoked during this freeze period.
    3. During the 5 hour window there will be an impact on mobile terminating SMS – all services will not be able to receive SMS.
    4. During the 5 hour window there will be an impact to mobile terminating voice – all services that are enabled for voice calls will not be able to receive a voice call.
    5. Data sessions should not be impacted but if a session is dropped the device will be able to re attach and transmit data within an hour inside the maintenance window.

    When will this take place?
    The dual provisioning change will take place during the week of to 21st to 25th of October 2019 and on the selected day the maintenance window will be from 00:01 until 02:00 AEST
    The Signalling cut-over will take place during the week of 11th to the 15th of November 2019 and on the selected day the maintenance window will be from 00:01 until 05:00 AEST.

    A separate communication will be provided closer to the time informing you of the exact day within the dates mentioned above – If these dates change an updated notification will be sent informing you of the revised schedule.

    What Action is required?
    No action is required. 

    We appreciate your support and patience while Telstra, CISCO & M2M One perform these necessary changes.

    It is a very hectic month for the M2M One team as we will be exhibiting across three trade shows in October.

    As always we would like to extend an open invitation to all our customers, partners and peers to visit the our stands and discuss how we can best help you achieve your goals in IoT/M2M.

    IoT Impact – Stand: E22 – https://www.iotimpact.com.au/

    This is the second year for the IoT Impact event and this year it is being held at the Hyatt Regency Hotel in Sydney.  As with last year this is going to be a great place to get information for those trying get started in the IoT Space

    All Energy – Stand: G122 – https://www.all-energy.com.au/

    M2M One will again be attending the All Energy Trade Show in Melbourne – one of the largest tradeshows showcases clean and renewable energy.  It is again being co located with the Waste Expo – the largest gathering of waste management technology and services in Australia.  Excitingly this year, All Energy is also being co located with a new trade show – Energy Efficiency, focusing on the latest technology and advances in energy efficiency.

    CEBIT Australia – Stand: E12 – https://www.cebit.com.au/

    This is an exciting year for CeBit as they morph the show into a “Technology Festival” celebrating technology and innovation and how we interact with it in every area of our lives.

    Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

    Automation Rules

    The Control Centre has a great number of Automation Rules which we have discussed in the past.  This month we would like to focus on a specific security automation rule which can be helpful in ensure your devices are not abused in the field.

    It is unfortunately not uncommon for the sim cards in M2M/IoT devices to be removed without permission and placed into other devices (such as phones, WiFi hot-spots etc) and abused for the free data.  Often this can create very high amount of data overruns which can be very costly (especially if you plan has a high excess data rate).

    There are many way to help prevent this, and for more detailed advice please get in touch with the M2M One team for help tailored to your specific need.

    However today we will discuss one method of protect by using the “Security” Automation Rule in Jasper.

    This rule is based on a registered IMEI change.  Essentially you can program a trigger that if the network detects an IMEI number has changed it will process an action.  Those action can be:

    • Send an email notification
    • Change the SIMS Status (e.g deactivate the sim)
    • Push an API message
    • Send an SMS notification

    This simple security rule will allow you to ensure that the only data being used is on the device you have deployed.

    For further help on implementing this, or any other Automation rules please get in touch with the Customer Service Management team, or your assigned Business Development Manager.

    Have more questions about the M2M Control Centre or want some training?
    Contact your M2M One account manager

    Telstra 3G (NextG) 850MHz Network Shutdown

    by | Oct 9, 2019 | M2M and IoT, M2M One News

    Telstra 3G (NextG) 850MHz Network Shutdown 

    On October 9th 2019 Telstra officially announced that they would be shutting down the 3G/NextG 850MHz network across Australia in June 2024 (Exact date TBC)

    Please visit the below links for the Telstra announcements:

    https://www.telstra.com.au/business-enterprise/news-research/networks/announcements/3g-service-closure

    https://exchange.telstra.com.au/1-2-3-4-and-5-the-continuing-evolution-of-our-mobile-network/

    What does this mean for M2M One customers?

    • Any M2M/IoT devices utilizing 3G (NextG) 850MHz modules or modems will cease functioning in June 2024.
    • To continue using the Telstra network in Australia all devices must utilize a modem or module that is at minimum compatible with LTE Band 28 (700MHz) which Telstra refers to as 4GX.
    • For optimal performance M2M One strongly recommends customers to deploy dual mode devices with access to LTE Band 3 (1800MHz) to provide maximum coverage.
    • As of October 2019 Telstra the LTE Band 28 (700MHz) network covers 99.2% population coverage and there are plans in place to increase coverage to have network parity with the current 3G network before June 2024.
    • While Telstra are maintaining the NextG network until June 2024, you may notice a reduction in coverage in some areas where tuning and re-farming is taking place.

    How can M2M One help?

    • All M2M One SIM cards are compatible with the 3G and 4G/LTE network so you will not need to physically change any SIM cards from M2M One.
    • Over the next four years we will be collaborating with Telstra to identify any devices with 3G 850MHz IMEIs on the M2M One Control Centre – We will be sending all customers identified a listing with details of which devices are utilizing this hardware including IMSI & MSISDN.
    • M2M One will also be working with major modem and module brands to provide clear information on Telstra compatible LTE upgrade paths so you can choose the most cost effective option for your business.

    What can I do to prepare?

    • Speak to your hardware supplier and ask them about their options for upgrading to 4G/LTE – If you develop or design circuit boards yourself make sure you speak to your module supplier about modifying your board.
    • We would highly recommend avoiding deployment of any further 3G hardware unless absolutely necessary.
    • Prepare a 4G/LTE migration plan and start discussing this with your customer base as soon as possible.

    If you have any questions regarding your service from M2M One, Telstra’s 3G shut-down, available 4G/LTE hardware or anything else please don’t hesitate to contact your Business Development Manager, or me directly at Gideon.borden@m2mone.com.au

    We appreciate your continued business with M2M One and we will endeavor to assist you in any way possible with the upcoming 3G Shutdown.

    Gideon Borden
    General Manager – Sales and Operations
    M2M One

    M2M One – September 2019 Newsletter

    by | Sep 10, 2019 | M2M One News

    M2M One Newsletter – September 2019

    Welcome to M2M One’s September 2019 Newsletter,

    It has been a busy time in the industry and we have a lot to share this month; we have a wrap-up of our attendance at Telstra Vantage event; we are also pleased to launch our new Customer Billing Portal; and have a further update on the progression of NB-IoT commercial launch. Lastly, we will share a security certificate update for the M2M One Control Centre.

    Gideon Borden
    General Manager – Sales & Operations | M2M One
    • Telstra Vantage Wrap-Up

    Last week Telstra held its annual Vantage Roadshow in Melbourne. It was an impressive show, and bigger than ever. The event provided attendees with comprehensive information about the ongoing rollout of Australia’s first commercial 5G network. There was a very informative demonstration of the capabilities of 5G, which included a 360 degree, 8k live stream from the Gold Coast.

    For me information on the stream see here (https://exchange.telstra.com.au/australias-first-live-5g-broadcast-and-what-5g-could-mean-for-entertainment/)

    While there is a lot of discussion around 5G and what it can bring for the future, it is still very early days for M2M/IoT applications as there is still work to finalise the IoT standards in a 5G world.  Having said that, there is still much work being done for M2M and IoT applications using Cat-M1, LTE and NB-IoT.  There were many partners present at the show, offering some very interesting applications.

    There was also a working demonstration of the water monitoring solution developed with MIoT using the recently approved Captis devices. These devices can give businesses access to information and control in the field, and are a great example of the technology that is going to power the Smart Cities projects of the future.

    For more information on these technologies please get in touch with our sales team for advice.

    • NB-IoT Update

    We are continuing to work on the commercial launch of the NB-IoT plans – we are hopeful to be able to launch this in the next few months.

    As mentioned there will be specific NB-IoT sims running on the new “telstra.iot” APN.

    Until they have been launched commercially, we still have access to a limited number of trial sims. If you would like access to these for testing please reach out to us.

    • New Customer Billing Portal

    We have been busy in the backend in preparing our billing portal which has now gone live.
    In the portal our customers will have access to:
    o   Previous statements
    o   Payment history
    o   Ability to set up and edit direct debits.
    o   Secure payment gateway to make payments.

    If you would like access to the portal please contact accounts@m2mone.com.au for instructions on how to get set up.

    • Notification of Security Certificate for the Telstra Wireless M2M Control Centre (Jasper)

    As a scheduled maintenance activity, Cisco Jasper is replacing the existing Secure Socket Layer (SSL) Security Certificate. The renewal is required to maintain availability of secure access to the Control Centre Platform via API. The certificate update is to occur on Thursday 12th September 2019 at 2:00pm.

    If you access the Control Centre Platform via API or a system that uses a pre-loaded *.jasperwireless.com certificate, you will need to take further action to ensure that you can continue to access the platform after this change.

    WHO IS AFFECTED BY THIS CHANGE:

    If you access the Control Centre platform via API and you have:

    1. Preloaded the *.jasperwireless.com certificate in your automation API software or system, or
    2. Hardcoded the existing certificate into an API client application.

    Then you will need to replace the existing certificate in your application or system with the new certificate, in order for your access to the API to keep working.

    WHAT DO YOU NEED TO DO:

    Prepare and plan to replace the certificate in your system or software during or soon after the change window starting on Thursday 12th September at 2pm AEST.

    1. To access the new certificate:

    a. Contact Support (support@m2mone.com.au) to receive the new certificate. Alternatively,
    b. Download the new certificate from this link in readiness for the change

    2. During or soon after the maintenance window, update your old certificate with the new certificate. NB: If you replace the certificate before the above maintenance window, then your API access will not work until after the maintenance window.

    WHAT WILL HAPPEN IF I DO NOT REPLACE THE CERTIFICATE?

    1. API operation will be impacted if the SSL certificate is not updated during or immediately after the scheduled maintenance
    2. Please do not replace the certificate prior to maintenance window as this will impact operation until Maintenance is completed.

    We apologise in advance for any inconvenience caused.

    For the first time, M2M One is excited to be attending the National Roads & Traffic Expo 17–18 September at the Melbourne Exhibition Centre. 

    The National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety. As with many other industries, there is also a large amount of growth with M2M / IoT solutions and we look forward to being a part of the expo. If you are in Melbourne, please come along and say hello to the team at stand #429 – registration and trade entry is free into the expo.

    Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

    Custom Field Management

    M2M One offer up to 12 columns of custom information that can be recorded in Jasper against your SIM fleet.

    By default we have 7 Customer Notes fields available in Jasper that can be turned on by ‘right clicking’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, and you can add or remove the columns you need – including our Customer Notes 1-6, and Customer Modem ID fields.

    If you find that these fields aren’t enough for your needs, you can add an additional 5 Custom Fields that are completely unique to your account. Go to Admin > Custom Fields in Jasper and enable the 5 custom field options available. These fields are able to be given unique column names for greater customisation.

    Have more questions about the M2M Control Centre or want some training?
    Contact your M2M One account manager

    M2M One – May 2019 Newsletter

    by | May 29, 2019 | M2M One News

    M2M One Newsletter – May 2019

    Welcome to M2M One’s May 2019 Newsletter,

    Hard to believe we are already heading towards the middle of the year – time sure has gone fast this year.  This month we continue our ongoing discussion around NB-IoT, welcome a new staff member and gear up for a number of trade shows we are participating in the second half of the year.

    As always if you need any help or advice regarding your M2M  / IoT Solution please reach out so we can see how we can help.

    Gideon Borden
    Sales Manager | M2M One
    • NB-IoT – Trials Continue.

    We have previously updated everyone on where we are with Telstra progress on releasing the NB-IoT plan  (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/). As more time passes we are getting closer to a commercial launch of the NB-IoT plans. As a further update we now have a number of customer successfully testing on the new telstra.iot APN.

    We still have some remaining trial sims so if you would like to get started please get in touch to arrange.

    • Welcome to Shobhana Mallela

    We would like to welcome to the M2M One family, Shobhana Mallela who has joined the team as our newest Business Development Manager.  Shobhana come to us with many year experience in the Telecommunications industry managing a range of accounts for one of Telstra’s Partners.
    Shobhana is excited to be onboard and help customers get the most of our their M2M One SIM services.

    M2M One are proud to announce that we again are partnering with the Victorian Government’s Trade Mission to the CommunicAsia in June this year. We are looking forward to working with customers wanting to bring their innovative products to Australia.

    We will be part of the Victorian Government Pavilion located at Level 5, Stand Number 5F4-01.  If you will be at the show please get in touch to set up a time to meet.

    CommunicAsia 2019
    June 18-20 2019
    Marina Bay Sands,
    Singapore

    Our other upcomming shows:

    Security Exhibition + Conference
    July 24-26 2019
    ICC Sydney,
    Australia

    National Roads & Traffic Expo 2019
    September 17-18 2019
    Melbourne Convention & Exhibition Centre,
    Australia

    IoT Impact 2019
    October 15-16 2019
    University of Technology Sydney,
    Australia

    All-Energy Australia
    October 23-24 2019
    Melbourne Convention & Exhibition Centre,
    Australia

    CeBIT Australia 2019
    October 29-31 2019
    ICC Sydney,
    Australia

    Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

    Troubleshooting SIM Performance – Diagnostics Tool
    This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.
    When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:
    · ;Provisioning
    · SIM/Device
    · Network Connection
    · IP/Internet

    Below is a quick guide to troubleshoot failures for each section:

    • Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from Activated, Activation Ready or Test Ready.

    If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

    • SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side.

    If you see this error contact support@m2mone.com.au for immediate help.

    • Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

    ·         No power to the device
    ·         Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
    ·         No mobile coverage in area
    ·         SIM card incorrectly inserted or SIM reader damaged

    When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

    1.       Check power to the device, if the device is powered try cycling the power to the modem
    2.       Check you have the supported mobile frequencies on your device and in your location
    3.       Check our coverage map to see if you have coverage in your area
    4.       Test the SIM in a mobile phone to see if it registers
    5.       Reinsert the SIM and check the contacts on the SIM reader

    • IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

    ·         Incorrect or misspelled APN in the device
    ·         Limited power to the modem
    ·         Limited signal strength
    ·         Incorrect ports or sockets open on device
    ·         IPX Address incorrectly configured (IPX customers only)

    When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

    1.       Check the APN(s) in the device are spelt correctly
    2.       Check signal strength on the device
    3.       Check power to the device
    4.       Send any necessary SMS commands to force a modem reboot

    Have more questions about the M2M Control Centre or want some training?
    Contact your M2M One account manager

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