M2M One – September 2018 Newsletter

M2M One Newsletter – September 2018

Welcome to M2M One’s September 2018 Newsletter,

This month’s newsletter comes with a personal note;
As many of you may already know I’ll be stepping down as General Manager at M2M One at the end of September and leaving the business.
It’s been amazing over the past 4 years to watch the business grow from 13,000 active SIM cards to over 160,000! and to go from 3 employees to 10. Working at M2M One I’ve had the privilege of working alongside some of the brightest minds in IoT/M2M and support customers building incredible applications.

The thing I’ve always been most proud of at M2M One has been our commitment to customer service and I’m pleased to see that trend continuing with Gideon Borden taking over management of the sales and customer service team. Gideon has always been a pillar of the M2M team with his commitment to solving problems and finding the right solutions for customers being second to none – Gideon can be contacted at gideon.borden@m2mone.com.au

From an operational standpoint one of the founders of M2M One and Australian IoT pioneer Darren Moroney will be taking over the day to day management of the business. Those of you who deal with our sister company M2M Connectivity are probably already familiar with Darren and his deep industry knowledge and commitment to customer care – Darren can be contacted at Darren.Moroney@m2mone.com.au

I want to take a moment to sincerely thank all of the customers who have chosen to work with M2M One over my tenure as manager, my peers in the IoT industry who always keep me learning, the phenomenal team we’ve built over the last few years and our founders Daryl & Darren for taking a chance on me to run with the business 4 years ago.

Thank you!
James Mack
General Manager | M2M One
  • Reminder on M2M One Cat-M1 Coverage

Over the past few months we’ve spent a lot of energy talking about NB-IoT and what’s coming and possible over the next 12 months but one of the elements getting overlooked is that M2M One has complete access already to Telstra’s nationwide Cat-M1 network today. Cat-M1 technology may in fact be more suitable for a lot of customers currently debating where to go from 3G than NB-IoT or LPWAN solutions due to the increased flexibility.

For those of you who missed it you can access a full guide on M2M One’s Cat-M1 network by clicking here: https://www.m2mone.com.au/iot-network-access-from-m2m-one/

To test Cat-M1 on your M2M One account you can simply put any M2M One SIM into a Cat-M1 capable device, our SIMs are Cat-M1 ready out of the box without any additional changes required – You can view our pricing here: https://www.m2mone.com.au/wp-content/uploads/2020/08/M2M-One-Australian-Price-List.pdf

M2M One are excited to be sponsoring the inaugural IoT Impact conference when it comes to Sydney in September.

As a company that shares the IoT Alliance of Australia’s vision for empowering Australian business through IoT/M2M we’re excited to be able to exhibit our selection of dedicated data plans for IoT applications to visitors to the conference.

What is IoT Impact?

IoT Impact is a two-day learning campus for Australia business executives – to understand and plan for the impact of the Internet of Things in Australia.

By 2020 the number of IoT connected devices globally is expected to be 30 billion, and this is forecast to grow to 100 billion by 2025. By 2025 the IoT market could be generating revenue close to USD 10 trillion. Every person and every business will feel the impact. IoT Impact is designed to help your company answer the complex questions required to handle and profit from this revolution.

Ticket Options

  • Connect Pass ($1125 with code IOTm2m1-C1) – Full access to the IoT Impact Conference, Site Visits, Expo, Workshops, Vendor Labs. As a sponsor of IoT Impact, M2M One are pleased to be able to offer our customers and peers in the IoT industry a 10% discount on the Connect pass by using the code
    IOTm2m1-C1
  • Access Pass ($125 Early Bird before 10th September) – Access to the IoT Impact Expo, Workshops, Vendor Labs.

M2M One look forward to seeing you at IoT Impact this month – If you’d like to arrange a time at the show with one of our staff please email support@m2mone.com.au

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Page ActionsThis month you may have noticed a change in the M2M Control Centre, the addition of an ‘Actions’ button on all pages.

The actions button combines several previously separate buttons/actions into a single button and offers different functionality depending on the page you are viewing. Some examples below:

  • Services Listing
    • Edit selected SIM cards
    • Export listing to excel file
  • Batch Update
    • Upload Excel File
    • Export results to excel file
  • Billing > Usages
    • Export monthly usage to excel file
  • Admin > Users
    • Create new user
    • Delete user
    • Edit user
    • Export list of users to excel file
  • Automation
    • Create new rule
    • Edit rule
    • Delete rule
    • Export Automation Rules to excel
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – May 2018 Newsletter

M2M One Newsletter – May 2018

Welcome to M2M One’s May 2018 Newsletter,

This month M2M One are exhibiting at the inaugural Melbourne MegaTrans event from 10-12 May at Melbourne Convention Centre. At this show we’ll be talking about how customers in transport and logistics are improving their monthly spend on communications by switching to M2M One and getting more control over their SIM fleet.

Straight after MegaTrans we’ll be hopping on a plane to Sydney for CeBIT Australia 2018, 15-17 May at ICC Darling Harbour, Sydney. As Australia’s premier ICT and Technology event we’ll be using CeBIT to talk to customers about how M2M One SIMs are the perfect solution for business continuity and failover when paired with intelligent routing solutions like Cradlepoint.

If you plan on attending either show, please reach out as we’d love to meet you and talk about your IoT strategy! If you can’t make either show, reach out to us and we can connect you with the M2M One sales manager for your state.

  • CISCO Jasper SSL Renewal

M2M One’s Control Centre partner CISCO Jasper will be renewing the SSL certificate on the control centre on Tuesday 15th of May. This change won’t affect access to the control centre or usage of the platform, however if you embed the CISCO Jasper SSL key in your API integration then you will need to update to the latest version.

  • Updated Pricing

We’ll be implementing new pricing for customers with over 10,000 active SIM cards in May, if you’d like more information about our bulk pricing please contact your account manager today.

  • Phasing out of CAP Data Plans

M2M One will begin phasing out our CAP Data plans over the next two months. M2M One originally implemented the CAP Data Plans as a way of protecting our customers against overage by locking the SIM card when it reaches its data allowance. As CISCO Jasper have improved their platform and automation rules these plans have become cumbersome for customers to manage and cause more issues than solutions in most cases.
We’ll be working with customers over the next two months to make sure that we implement excess and data management rules so you enjoy the same level of excess protection with the added bonus of group data pooling.

MegaTrans Melbourne Expo Hours
Thursday 10th May 2018 – 10:00am – 5:30pm
Friday 11th May 2018 – 10:00am – 5:30pm
Saturday 12th May 2018 – 10:00am – 5:00pm
M2M One are located at stand #5214
CeBIT 2018 Expo Hours
Tuesday 15 May – 10am to 5pm
Wednesday 16 May – 10am to 7pm
Thursday 17 May – 10am to 4.30pm
M2M One are located at stand #I20

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

SIM LogisticsThis month we explain how M2M One SIMs are delivered and activated.

By default when M2M One ship SIM cards to you, they will be loaded automatically into your control centre in a state called Test Ready.

When a SIM is in this state it is live and provisioned to use the Telstra mobile network, however the SIM doesn’t become billable until you use either 20KBs of data, 4 SMS or any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2018 Newsletter

M2M One Newsletter – April 2018

Welcome to M2M One’s April 2018 Newsletter,

This month M2M One are exhibiting and participating in a panel discussion at Convergence in Sydney, one of Australia’s leading conferences on innovation and disruption in the digital space. We’ll be joined by Thinxtra and Actility on a panel discussing IoT & LPWAN.

We’re starting to see pathways for cellular LPWAN take shape now with Cat-M1 devices now undergoing heavy testing in Australia and sample boards for NB-IoT starting to surface. M2M One are working to get access to NB-IoT SIM cards for testing for our customers ASAP

If you ever need any assistance with selecting the right technology or devices for your IoT project feel free to reach out to M2M One as we have an extensive partner network we can connect you with for hardware & software.

  • M2M One Payment Gateway

M2M One have completed the move to a new payment gateway for credit card payments – Click here to access – The payment portal can be accessed any time by clicking the Pay My Bill link on www.m2mone.com.au

  • SIMs for NB-IoT

At present M2M One SIM cards can access the full Telstra network for 3G, 4G/LTE and Cat-M1, while the NB-IoT network is still undergoing testing and integration M2M One can not provision existing SIM cards onto NB-IoT.
We will have access to NB-IoT enabled SIM cards shortly but will need to send you a new physical SIM card to utilize the network.
If you require NB-IoT enabled SIM cards for testing please contact your account manager or respond to this email for more information.

  • Global SIM Price Update

M2M One have negotiated some new volume based pricing and additional countries for our Global SIM service with our underlying carrier partners – For large deals or specific countries please contact your M2M One account manager for more information.

Learn, Collaborate, Innovate & Explore

M2M One will be exhibiting and participating in Convergence once again when it returns to Sydney on Wednesday 11 April 2018 at the iconic Masonic Convention Centre, on the corner of Pitt and Goulburn Streets, Sydney 2000.

Convergence is a unique blend of conference learning, trade show research and cross-industry networking.

Convergence 006 will focus on the business revolution bring driven by the latest technologies such as:

  • Robotics
  • XR (Augmented AR, Mixed MR & Virtual Reality VR)
  • Artificial Intelligence (AI)
  • The Internet of Things (IoT)
  • Blockchain & Crypto
  • Machine Learning
  • Wearable Technology
  • 3D Printing
  • FinTech / Finance Innovation

Event timeline:
Registration: 8:30am
Expo Trade Show: 9:00am – 6:00pm
Conference: 10:00am – 5:30pm
Lunch: 12:30pm – 1:00pm (included in your ticket)
Evening Events 6pm – 9pm

M2M One will be participating in a panel discussion at 12:00pm entitled “Driving Business Advantage with a clever use of the Internet of Things and M2M” alongside Thinxtra and Actility.

https://convergence.events/tickets

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool

This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.

When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:

  • Provisioning
  • SIM/Device
  • Network Connection
  • IP/Internet

Below is a quick guide to troubleshoot failures for each section:

Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from Activated, Activation Ready or Test Ready. If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side. If you see this error contact support@m2mone.com.au for immediate help.

Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

  • No power to the device
  • Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
  • No mobile coverage in area
  • SIM card incorrectly inserted or SIM reader damaged
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check power to the device, if the device is powered try cycling the power to the modem
  2. Check you have the supported mobile frequencies on your device and in your location
  3. Check our coverage map to see if you have coverage in your area
  4. Test the SIM in a mobile phone to see if it registers
  5. Reinsert the SIM and check the contacts on the SIM reader

IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

  • Incorrect or misspelled APN in the device
  • Limited power to the modem
  • Limited signal strength
  • Incorrect ports or sockets open on device
  • IPX Address incorrectly configured (IPX customers only)
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check the APN(s) in the device are spelt correctly
  2. Check signal strength on the device
  3. Check power to the device
  4. Send any necessary SMS commands to force a modem reboot
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2017 Newsletter

M2M One Newsletter – April 2017

Welcome to M2M One’s April 2017 Newsletter,

We’re back from an exciting time at Connect 2017! As expected the show was packed with visitors and exhibitors sharing insights about the latest technologies. The M2M Connectivity booth was no different, with some extra excitement thanks to our special guests from Thinxtra demoing their LPWAN capabilities. If you missed any of the hardware demos you can always visit M2M Connectivity or email info@m2mconnectivity.com.au

In this month’s newsletter we unveil our new Global SIM pricing, look ahead to CeBIT in May, take a look at the expanded custom field capacity in the M2M Control Centre and offer some troubleshooting tips for making sure you get the most out of your M2M One SIM Cards.

  • New M2M One Global SIM Pricing

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We can now share this pricing with you and advise that any price decreases will be offered to existing customers immediately – You can view our new pricing model and roaming zones at https://www.m2mone.com.au/global for more information or custom pricing ask your M2M One Account Manager or email info@m2mone.com.au

  • M2M One Support 

M2M One run a dedicated staff of support engineers from our Melbourne head office, our team are experienced working with modems, modules and routers as well as troubleshooting cellular connection issues relating to M2M One SIM cards. If you are ever struggling with getting your M2M/IoT device up and running make sure you contact our friendly local support team.

You can submit a support request to M2M One at any time by emailing support@m2mone.com.au or calling our office on +61 3 9696 3011 during office hours (8:30am – 5:00pm AEST).

When submitting a support request please make sure to include the following information to help us quickly process the problem:

  • ICCID(s) or MSISDN(s) of the affected services
  • Approximate time the issues began
  • Approximate location of the affected services
  • Device being used, including cellular frequencies supported by the radio module
  • Best contact details for live troubleshooting
Join M2M One for CeBIT Australia’s return to Darling Harbour, May 23-25 2017

M2M One are pleased to once again be participating in one of Australia’s premier B2B technology expos – CeBIT Australia – Click here for free registration to the CeBIT Exhibition and visit M2M One at Stand E9

CeBIT Australia 2017 will deliver:

•        350 exhibitors across 13 zones
•        15,000 attendees
•        International Keynotes including Eugene Kaspersky
•        8 conferences
•        6 Strategic Panels
•        3 Showfloor Theatres
•        Networking events including CeBIT Black VIP evening
•        StartUp zone, conference & PitchFest

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Additional Custom Fields

This month M2M One has added an additional 7 custom fields that can be populated with unique information to be recorded against each SIM card. These are in addition to the 5 unique custom fields that each customer can add and change to their account. With this update you can now record up to 12 columns of custom information against your SIM fleet.

To view the new custom fields all you need to do is ‘right click’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, you can add or remove the columns you need including our new Customer Notes 1-7 fields.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2016 Newsletter

Welcome to M2M One’s April Newsletter – We’re now 12 months out from Optus shutting down their 2G network and only 8 months from Telstra shutting down theirs, the conversation around upgrading hardware is heating up. IoT/M2M Solution providers are considering the jump from 2G to 3G, LTE or possibly a LPWAN technology like SigFox or LoRA. At M2M One we’ve been working with customers and hardware vendors across the country to help them prepare their device for the shutdown and future proof their next model for years to come.

In this months newsletter we invite to join us at CeBIT Australia in Sydney, show you a new monitoring feature in the M2M Control Centre, highlight our participation in the recent Connect expo in Melbourne, highlight a product from one of our hardware partners, and as always, we remind customers that Telstra we be shutting down their 2G network on 1st of December 2016.

  1. Trade Event – CeBIT Australia 2016
  2. Control Centre Update – Month-to-Date Voice Usage Now Available
  3. Highlights – Connect Expo 2016
  4. Product Spotlight – Remora 3G Battery Powered Tracker
  5. Customer Reminder – Telstra 2G (GSM) 900MHz Shutdown

1. Trade Event  CeBIT Australia 2016

CeBIT_ExhibitorBanner_edit750x126

M2M One would like to invite you to join us at CeBIT Australia 2016 taking place at Sydney Olympic Park from the 2nd to the 4th of May.

M2M One will be exhibiting our range of M2M SIM Cards, Data Plans & Networking services at booth F15

As well as exhibiting M2M One will be participating in a number of presentations during the exhibition:

Free Show-floor presentation – ‘Developing & managing wireless M2M services in Australia’

  • Tuesday 3rd May – 2:40pm at CeBIT Show-floor theatre stage B
  • Wednesday 4th May – 10:40am at CeBIT Show-floor theatre stage B
Internet of Things Conference – ‘Reinventing and empowering retail with the Internet of Things’ with Cradlepoint
  • Wednesday 4th May – 12:15pm at CeBIT IoT Conference in the Dome Theatre
We’d also like to extend a huge thank you all our customers who provided testimonials for our nomination to the CeBIT business awards this year, with your generous feedback we have been short-listed as a finalist for the CeBIT Business Award for Service Distinction.
If you’d like to arrange a meeting with any of the M2M One staff at CeBIT please reply to this email with a suggested time and date.

2. Control Centre Update – Month-to-Date Voice Usage

In this months update to the M2M Control Centre a new feature that several customers have been asking for is now available. The ability to monitor voice usage per device in real-time. For customers currently using M2M One’s voice enabled SIMs you can now view Month to Date Voice Usage in the Services listing of your current fleet.

To enable this feature simply right click on any column heading in the Services listing and enable the ‘Month to Date Voice (min)’ column – Please note that this is a combination of outbound and inbound voice usage, and M2M One only charge for outbound (MO) voice sessions.

3. Highlights – Connect Expo 2016

M2M One were pleased to once again participate in one of Australia’s leading ICT and emerging technology events, Connect 2016. Connect took place at the Melbourne Convention & Exhibition Centre over the 19th – 20th of April.
Naturally the show was focused on the IoT hype slowly starting to meet reality, with conversations around LPWAN, Smart Cities and LTE for IoT being more about practical deployments than theoretical possibilities. One of the most exciting stands at the show was LX Group who were showing their new modular IoT Core product could be a game changer for companies looking to incorporate multiple wireless technologies into a small simple form factor.
On Tuesday the 19th of April, M2M One & M2M Connectivity hosted a free 25 minute seminar on ‘Developing a Cellular IoT/M2M Solution in Australia’ at the Connect ICT Theatre on the show floor – You can view the slides from this presentation here: http://www.slideshare.net/JamesMack4/m2m-one-m2m-connectivity-developing-a-cellular-iot-or-m2m-solution-in-australia-connect-expo-2016
We look forward to seeing you all next year at Connect 2017!

4. Product Spotlight – Remora 3G Battery Powered Tracker

Remora-Offer

As M2M One continues to grow our partner program with leading M2M Hardware & Software providers world wide we are always on the look out for special offers that will benefit our customers. This month we have partnered with Australian Telematics hardware supplier Digital Matter to provide M2M One customers who are interested in trying their new 3G battery powered tracking device the ‘Remora’ free batteries for the month of May – Simply mention this newsletter when you purchase the product.

Digital Matter’s Remora is a low-profile, rugged 3G battery powered tracking device that is well suited for tracking of large assets like trailers, equipment, bins, skips, caravans, boats, motorbikes & jet-skis and can provide tracking updates for up to 5 years purely on battery power if configured for a single ping a day.

The Remora is an ideal replacement for old 2G hardware or an additional product to add to an existing tracking suite as it can be seamlessly integrated into any tracking platform with Digital Matters OEM Server & Data Connectors

For those of you who want to get a feel for the product, Digital Matter will be on hand at the M2M One booth F15 at CeBIT Australia on Monday the 2nd of May and we’ll have a demo unit throughout the expo.

If you’d like to learn more about Digital Matter’s dealer program or their product line please contact Stuart German on +61 497 770 050 or email at stuart@digitalmatter.com

The Remora is now available for purchase from M2M Connectivity or Digital Matter

5. Reminder – Telstra 2G 900MHz Shutdown

M2M One would like to continue to remind customers that Telstra will discontinue their 2G/GSM 900MHz network on the 1st of December 2016. This will impact all M2M One customers utilising 2G/GSM only hardware in Australia.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilise 3G and soon, 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G (and soon) 4G network, so you will not need to physically change any SIM cards from M2M One.

M2M One customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown

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