M2M One – August 2018 Newsletter

M2M One Newsletter – August 2018

Welcome to M2M One’s August 2018 Newsletter,

This month we’re inviting you to join us and the IoT Alliance of Australia at the inaugural IoT Impact conference at Sydney University of Technology in September.
We’re also talking about Telstra device certification and how it affects your M2M One SIM service, how to manage your IP Address in control centre and a small update on NB-IoT testing.

  • NB-IoT SIM Trial Update

The Telstra NB-IoT test network can now be accessed on all M2M One SIM cards using the telstra.internet APN

The NB-IoT test network is still currently only available for use on compatible NB-IoT LTE B3 modules as B28 coverage has not yet started (expecting in the next 6 months)

While Telstra are still in testing and have yet to confirm a commercial ‘messaging’ model for NB-IoT transactions using the NB-IoT network will be rated as traditional data and charged according to our standard rates and terms.

  • Telstra Certification and M2M One SIMs

Recently we’ve had a number of customers building new product ask us how Telstra’s certification process affects their device usage with M2M One.

To use the M2M One network in Australia your device needs to meet the following requirements:

  • 3G devices must support 850Mhz (Telstra NextG)
  • 4G/LTE devices must support either B3 or B28 (4GX) – Ideally your device should support both
  • All devices must have Australian RCM Approval – We recommend using a registered Australian testing laboratory like Comtest

As you can see Telstra certification is not a requirement to utilize our SIM cards. However, a Telstra approved M2M/IoT device has been thoroughly tested by Telstra for use on their network and will be supported much quicker when M2M One engage Telstra support on your behalf as they have a basic working knowledge of the device.

For a list of current Telstra approved devices, please refer to this document

M2M One are excited to be sponsoring the inaugural IoT Impact conference when it comes to Sydney in September.

As a company that shares the IoT Alliance of Australia’s vision for empowering Australian business through IoT/M2M we’re excited to be able to exhibit our selection of dedicated data plans for IoT applications to visitors to the conference.

What is IoT Impact?

IoT Impact is a two-day learning campus for Australia business executives – to understand and plan for the impact of the Internet of Things in Australia.

By 2020 the number of IoT connected devices globally is expected to be 30 billion, and this is forecast to grow to 100 billion by 2025. By 2025 the IoT market could be generating revenue close to USD 10 trillion. Every person and every business will feel the impact. IoT Impact is designed to help your company answer the complex questions required to handle and profit from this revolution.

Ticket Options

  • Connect Pass ($1125 with code IOTm2m1-C1) – Full access to the IoT Impact Conference, Site Visits, Expo, Workshops, Vendor Labs. As a sponsor of IoT Impact, M2M One are pleased to be able to offer our customers and peers in the IoT industry a 10% discount on the Connect pass by using the code
  • Access Pass ($125 Early Bird before 10th September) – Access to the IoT Impact Expo, Workshops, Vendor Labs.


M2M One look forward to seeing you at IoT Impact in September – If you’d like to arrange a time at the show with one of our staff please email support@m2mone.com.au

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing SIM IP Addressing

This month we look at the various IP address options available using M2M One SIM Cards.

Dynamic NAT IP – APNs: telstra.m2m & telstra.internet

If you are using our standard internet access services your active SIM cards will be issued with a dynamic IP address behind a NAT Firewall meaning you are unable to initiate communication directly with this SIM using the IP address.

If your SIM card initiates contact with your host server first then you can manage bi-directional communications over the active session.

To find out the current IP of an active SIM card click on the ICCID of the SIM in the Services List and scroll down to the Current Session section

Private Static IP – APNs: m2mone.com.au & m2mone.ipx

For customers using our Private Static IP service or IPX (Click here for more information) your SIM cards will be allocated a static IP address from your registered pool of IPs. This IP will not change even a SIM session is terminated and restarted, meaning you can directly address your SIM cards using the same IP every time.

To find the allocated static IP of your SIM card simply look at the IPX Address field in the Services List (This field is only populated if you are purchasing IPX services from M2M One)

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – November 2017 Newsletter

M2M One Newsletter – November 2017

Welcome to M2M One’s November Newsletter,

In the lead up to the Christmas and New Year holiday period we want to make sure you’re aware of both M2M One’s hours of operation over this period and of Telstra’s network embargo to help you plan your service management accordingly.

The M2M team will be heading to ICC in Sydney next week for the Wearable Technology conference, looking at IoT in the Security, Healthcare, Payments & Leisure sector using wearable devices – For registration details please see the body of this email.

For this month’s Jasper tip we’ve decided to promote the new automation rules available to customers in the control centre to make sure you get the most out of this exciting new feature.

  • CISCO Jasper M2M Control Centre SSL Certificate Update

If you are NOT using API calls to the Jasper Wireless M2M Control Centre, NO ACTION IS REQUIRED

If you are using API calls to the Jasper Wireless M2M Control Center
If you are using an automated API software or system that uses a pre-loaded *.jasperwireless.com SSL certificate
1. You will need to update your API software or system with a new certificate in order to avoid a service disruption (Remove the old certificate and install the new certificate).
2. The new certificate should be loaded on your system during the scheduled maintenance window on Wed, Nov 29 04:00 PM  until   Wed, Nov 29, 06:00 PM

Where can I obtain the new certificate:

Contact M2M One for the link

  • Telstra/M2M One IPX Network Embargo – Friday 15 December 2017 through to, Monday 08 January 2018.

Please note that embargo and restriction periods will be put in place to protect the Telstra network against accidental failures during Telstra’s busiest period – this will impact the way they can conduct work to install new services on the M2M One IPX network.

This embargo will only affect customers using M2M One’s private IPX network using the APNs ‘m2mone.com.au‘ or ‘m2mone.ipx‘ and will affect the following services:

  • Creating new IPX address pools
  • Creating new or editing existing IPSEC VPN Tunnels
  • Network Topology Change Requests

The embargo period is from Friday 15 December 2017 through to, Monday 08 January 2018

All IPX service requests must be sent to support@m2mone.com.au by the 14th of December to be actioned before the embargo period.

  • M2M One Head Office Closure – Christmas & New Year

M2M One Office Closes: Friday 22nd December at 2:00pm (Melbourne time)
M2M One Office Re-Opens: Tuesday 2nd January at 8:30am (Melbourne time)

SIM Orders: All SIM orders must be received at orders@m2mone.com.au before 3:00pm (Melbourne time) on Thursday the 21st of December – SIM orders will re-commence when the office re-opens on the 2nd of January.

Technical Support: M2M One will have emergency technical support staff available during the holiday period, please raise a ticket by using support@m2mone.com.au and for urgent escalation contact +61 3 9696 3011 (Opt 2)


WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

As a sponsor and speaker at the show M2M One are pleased to be able to offer a VIP discount code for single or two-day tickets to the event – To claim your discount simply enter the promo code below when registering:

Promo Code – WT_MCI_AUS

For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.

Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

M2M One – June 2017 Newsletter

M2M One Newsletter – June 2017

Welcome to M2M One’s June 2017 Newsletter,

We’re back after an exciting and successful CeBIT 2017 up in Sydney, it was great to meet so many people passionate about the future of M2M & IoT in Australia and we look forward to working with as many of you as possible.

One thing that really stood out was the number of questions we were getting about LPWAN technologies, it seems with the uncertainty around the lifespan of 3G/Next G in Australia many people are taking their time to look at the next logical upgrade path for their device – Do they jump to 4G/LTE as it exists today, do they wait for CAT M1 or do they hang on that bit longer for the ultra low bandwidth NB-IoT? Some people are questioning whether they stick with cellular or move to alternative technologies like SIGFOX, LoRA or even some of the new innovations coming from the satellite space.

We’ll be producing some articles on the evolution of wireless networks in the coming months but until then if you’re feeling confused about where to take your product next, get in touch – We’d love to hear from you.

  • M2M One Billing Portal Maintenance (23/6/2017)

Please note that on 23/6/2017 M2M One’s online billing portal will be down for scheduled maintenance from 10am – 2pm and will be unable for processing credit card payments. If you need to pay your invoice during this period please contact accounts@m2mone.com.au or call our office on 03 9696 3011.

  • EOFY SIM Card Orders

Please note that if you need to order any SIM cards and have them lodged as a purchase before 1st July 2017 we need to receive the order no later than 3:00pm Friday the 30th of June – All SIM orders should be sent to orders@m2mone.com.au for the fastest processing.

Security 2017 – Sydney, 26-28 July 2017

M2M One are excited to once again be exhibiting at Australia’s largest Security Expo on it’s return to Sydney. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the security industry are using our services to power Alarm Panels, IP Cameras, Tracking Devices and more.

M2M One will be located at stand B27 next to Digital Matter

Registration to the expo is free – Register Here

Using M2M One SIMs and Data Plans for redundancy & failover

M2M One SIMs are ideally designed for failover solutions, either over an ADSL link or dual SIM modem. Due to our unique cost strucure we can help you minimize the costs associated with operating a redundant SIM.

What are your options?

  1. Activation Ready – M2M One SIMs can be placed into a status called Activation Ready this stops all billing on the SIM but keeps it alive on the mobile network. As soon as data is passed through the SIM it becomes live and ‘billable’. This is a great solution for dormant SIMs that only need to be used in the event of a link failure.
  2. Managed Group Plans – As part of our ongoing service to customers M2M One manage and monitor pooled data usage on your account, with the pooled plans if one or more of your SIM cards exceeds the pool (i.e in a failover event) we can work with you to optimize the plans for the lowest cost in that month.
  3. Single Step Plans – For customers managing a single site or SIM we can create a rule that will automatically step a SIM up to the next plan when it exceeds a specific amount of data and suspending at 100GB of usage. This is an ideal solution for customers wanting a simple fixed cost solution that they can set and forget.
For more information about using M2M One SIMs in a failover or redundancy capacity or for some recommendations on compatible hardware please contact your account manager or email info@m2mone.com.au
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Locating your SIMs IP Address

This month we look at finding the IP Address of your SIM Card once its connected to the mobile network.

From Services > SIM List click on the ICCID number of any ‘In Session’ SIM card to load the Details screen. From the details screen you can see the current session information including the Session Start Time, Device IP Address and APN.

For customers using our IPX Static IP service you can locate the IP Address allocated to your SIM cards at any time by enabling the IPX Address column on the SIM List screen – This can be done by right clicking on any of the column headings in the SIM List and then ticking the IPX Address checkbox.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2015 Newsletter

This month we’re excited to announce the availability of the 4G/LTE service on M2M One SIM Cards as just one of the initiatives recently introduced to better serve our customers. These include last month’s upgrade of customer control and functionality for M2M deployments through the customised use of the M2M Control Centre, and the reduced pricing on SMS, Data and Static IP Services. Supporting M2M One’s commitment to educating and helping new entrants to M2M/IoT, we share news of our exciting collaboration with ATrack and information in our first blog of M2M 101 tips. After a successful exhibition at CommunicAsia in Singapore last month as part of the State Government of Victoria’s trade delegation, we’re gearing up for Security 2015 in July. See the details and free registration below.

This months newsletter features:

  1. Notification – 4G/LTE Service now available on M2M One SIM Cards
  2. Blog – M2M Tips – Public IP vs Private IP – Addressing for M2M/IoT Devices
  3. Exhibition – Security Exhibition and Conference 2015 – Melbourne
  4. News – ATrack and M2M One Collaboration
  5. Reminder – Telstra 2G (GSM) 900MHz Shut Down

1. Notification – 4G/LTE Service now available on M2M One SIM Cards

We are pleased to announce that as of the 22nd of June 2015, M2M One can now offer 4G/LTE service through our SIM cards as well as the existing 3G & 2G (Telstra 2G will be shut down on December 1st 2016) connectivity. Also as of today, 4G/LTE is now available on all M2M One & Telstra APN configurations.

M2M One 4G/LTE Service Information:

  • 4G/LTE is available to all M2M One customers at no additional cost.
  • 4G/LTE will work on all existing M2M One SIM cards, there is no need for a replacement.
  • 4G/LTE is now available on all M2M One & Telstra APN configurations
  • 4G/LTE is not currently enabled by default and must be requested by emailing support@m2mone.com.au

To utilize 4G/LTE your device must be compatible with the following 4G frequency bands:

  • B3 – 1800Mhz (Main operating frequency)
  • B28 – 700Mhz (Main operating frequency)
  • B1 – 2100Mhz (Optional fallback frequency)
  • B7 – 2600Mhz (Optional fallback frequency)
  • B8 – 900Mhz (Optional fallback frequency)

If you have any questions regarding servicefrom M2M One, the M2M Control Centre, M2M SIM Pricing or anything else please don’t hesitate to contact our support team at support@m2mone.com.au or contact me directly at james.mack@m2mone.com.au

2. Blog – M2M Tips – Public IP vs Private IP – Addressing for M2M/IoT Devices

Part of a series of tips to developers looking to get into the M2M/IoT space, this first blog looks at IP address allocation for M2M/IoT devices.

Our blog looks at the costs and implications of the following options:

Public Internet Access via NAT with dynamic private addressing which utilizes common carrier APNs. The IP address of the SIM is hidden behind the networks firewall so the device can’t be addressed directly across the public internet, which means all devices with this setup need to initiate a communication session with the host service/client.

Public Internet Access with dynamic public IP is a popular solution that also uses the public Internet over a common APN but allocating a publicly addressable IP address instead that usually changes with each new session.

Private Static IP Addressing uses completely static addressable IPs from an IP range on a private APN allowing devices to be given their own unchanging IP address that is extremely secure. Methods of getting in to the private IP space are via a VPN tunnel or by using a centrally allocated router configured on that IP space to talk to all other devices in the field.

Read the full blog here.

3. Exhibition – M2M One at Security 2015

The Security Exhibition and Conference celebrates 30 years of security innovation in Melbourne next month. Australasia’s premier security event, Security 2015 is a forum for security professionals, end users and those in allied industries to meet experts, network with peers and view and compare innovative security products and solutions. M2M One is pleased to be exhibiting at Security 2015 on stand H48.

Date:           15 – 16 July 2015     9:30am – 5pm
17 July 2015            9;30am – 2pm
Place:         Melbourne Convention and Exhibition Centre
Stand:         H48

Visit us to discuss M2M/ioT connectivity solutions and view products from M2M Connectivity’s range of satellite products suited to security applications.

Admission is for trade professionals only and there is no charge to visit the exhibition.
For more information and to register for free entry to Security 2015 please click here.

For information about other shows M2M One are exhibiting at click here

4. News – ATrack and M2M One collaboration

ATrack and M2M One collaborate to provide 3G services to telematics and tracking customers throughout Australia.

M2M One recently announced a new partnership with leading Taiwanese hardware manufacturer ATrack Technology Inc. ATrack is one of the first round of companies to be part of M2M One’s new partnership program. The program is focused on creating a network of hardware, software and solution providers that can help new entrants into the Machine-to-Machine (M2M) and Internet of Things (IoT) space develop and grow their business quickly.
ATrack & M2M One are collaborating to support businesses in Australia that are adopting 3G hardware to benefit from the larger coverage area and higher throughput. These benefits coupled with the uncertain future of 2G networks and the shut down of Telstra’s 2G network on December 1st 2016 have driven companies to push their migration from 2G telematics devices to 3G quicker than anticipated.

The ultilization of ATrack’s complete product line of quality 3G devices is simplified by M2M One services
by providing complete access to the 3G network and a suite of management and diagnostic tools for companies to manage their fleet of M2M SIM Cards.

Read the full press release here.

5. Reminder – Telstra 2G 900MHz Shutdown

We would like to remind our customers that Telstra will discontinue their 2G/GSM network on the 1st of December 2016. This has implications for M2M One customers using 2G 900MHz GSM/GPRS modems.

M2M One customers with 2G devices have the opportunity to utilize 3G and soon 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G and soon 4G network so you will not need to physically change any SIM cards from M2M One.

M2MOne customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

If you do not know if your devices will be affected by this please contact M2M One and we can help you.

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