M2M One – November 2019 Newsletter

M2M One Newsletter – November 2019

Welcome to M2M One’s November 2019 Newsletter,

This month, we start our ongoing series on preparing for the Telstra 3G Shutdown – to find out more, see our feature below.
We also have a wrap up on the trade shows participated in recently, as well as some information on the delayed Jasper Migration and Christmas Embargo period.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Last month, Telstra announced it will officially shut down its 3G (850Mhz) network in June 2024 (https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/). 
As we head towards the shutdown, we remain available to help our customers prepare and migrate across to 4G and beyond.

If you have a 3G-only solution and are having trouble finding ready-to-go 4G hardware, please get in touch. We can assist with connecting you to a wide range of providers and solutions for applications such as:
·         Tracking and telematics
·         Environmental sensors and data loggers
·         Remote control and PLC devices
·         Standalone cellular modem
·         Cellular Modules

And many more. Simply reach out to our team and we can point you in the right direction.

We will also be working with Telstra to provide our customers with lists of 3G-only devices on the network. Our aim is to pass this information through to you directly as we receive it to help you better plan for the transition. 

  • Telstra End of Year Restriction (Embargo)

We would like to inform all customers that Telstra will have its annual Embargo period on IPX changes – If you believe you will need any IPX services over the Christmas period, please make sure you let your account manager know ASAP.

Restriction Overview: no new IPX orders or change requests.
Start time: Monday 16th December 2019
End Time: Monday 13th January 2020

  • M2M One Christmas Closure Dates

The M2M One Office will be closed from:
Tuesday 24th December 2019 (2:00pm) – Friday 3rd January 2020, reopening for normal business on Monday 6th January 2020.

Last date for shipment of sims:
SIM Card orders need to be in by 12:00pm (Melbourne Time) Thursday 19th December 2019 to guarantee delivery before Christmas.

There will be skeleton staff on call for emergency situations.

  • Trade Show Wrap-Up

o    IoT Impact

This was the second year of IoT impact, and it has greatly improved since the inaugural show. There was great representation across the M2M and IoT industries, including Agriculture, Water, Health, Smart Cities, Telematics, Energy Monitoring and more. A number of innovative start-ups were present, showcasing their applications and use cases.

What was interesting to see was the increase in the number of applications being built around the smart sensor and remote control industries. Enabling live data to be collected, analysed and reported on across many different applications allows for smarter real-time decision making.

o    All Energy

The All Energy Conference and Exhibition (co-located with the Energy Efficiency and Waste Expo) continues to expand, now taking up an impressive 10 halls at the Melbourne Exhibition and Convention Centre.

The M2M and IoT applications in these industries continues to expand from basic solar panel monitoring, inverter monitoring and smart metering. Today there are innovative solutions for monitoring generators and off-grid systems, wind farms, tracking of EV vehicles and monitoring of EV charging stations, battery storage monitoring, compacting bins and collection route generation. These were just some of the solutions that were available on show from a wide range of suppliers.

o    CeBit

CeBit has gone through a dramatic change this year – moving away from the traditional expo style, and into a more modern “Technology Festival”.  While the show was smaller than it has been in past years, the conversation were still very interesting and targeted to those wanting to work in the technology space.

The outdoor portion had some highly-engaging IoT applications on display, such as telematics of high-performance vehicles and race cars, and a course designed to test-ride Lime scooters. (A shared electric scooter system popular in the Brisbane area).

Inside the expo hall there were a number of exhibitors who work in the IoT space, while the presentations and subsequent discussions on the main stage were high-quality, covering a number of topics ranging from cyber security to AI to robotics (and of course IoT). Many main stage presenters touched on the topic of Smart Cities.

There was also a growing number of customers playing in the IIoT (Industrial IoT) space, which we expect we will see more of in years to come.

  • Notification of upcoming planned service disruption to the M2M Control Centre

Last month we informed all our customers of an upcoming planned disruption to the M2M Control Centre: https://www.m2mone.com.au/m2m-one-october-2019-newsletter/.  This potential disruption is to perform some necessary migration works to the Control Centre HLR. There have been some delays in this process and we expect this work to be carried out soon.

Once we have final confirmation on the dates of these necessary works we will update everyone via an email Notification.

If you have any questions please feel free to get in touch with the support team.

It has been a busy year for M2M One, participating in more events than ever before. We enjoy exhibiting at these shows – which make it even easier to see many of our customers’ new offerings across a wide range of industries – and we look forward to continuing to do so next year.  

The final expo we will be attending this year is the annual Comms Connect Tradeshow.

Comms Connect – Stand 132 https://melbourne.comms-connect.com.au/

We are looking forward to returning to the Melbourne Exhibition Centre for Comms Connect, running from November 26th – 28th.
While this shows’ history is based in two-way radios, UHF and Tetra communications, they have been adding a significant focus on cellular communications with the ongoing improvements and penetration of PTToC (Push to Talk Over Cellular).

We will be on hand at Stand 132 to discuss and help customers roll out these technologies through our managed M2M / IoT SIM solutions. If you are in Melbourne please come by, say hi to the team and enter the draw to win a Google Home Hub!

 

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Test Ready

This month – a reminder on the Test Ready Status. By default when M2M One ship SIM cards to you, they will be loaded automatically into your Control Centre in a state called Test Ready.

When a SIM is in this state it is live, and provisioned to use the Telstra mobile network. However the SIM doesn’t become billable until you use either:

  • 20KBs of data
  • 4 SMS or
  • any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – September 2019 Newsletter

M2M One Newsletter – September 2019

Welcome to M2M One’s September 2019 Newsletter,

It has been a busy time in the industry and we have a lot to share this month; we have a wrap-up of our attendance at Telstra Vantage event; we are also pleased to launch our new Customer Billing Portal; and have a further update on the progression of NB-IoT commercial launch. Lastly, we will share a security certificate update for the M2M One Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra Vantage Wrap-Up

Last week Telstra held its annual Vantage Roadshow in Melbourne. It was an impressive show, and bigger than ever. The event provided attendees with comprehensive information about the ongoing rollout of Australia’s first commercial 5G network. There was a very informative demonstration of the capabilities of 5G, which included a 360 degree, 8k live stream from the Gold Coast.

For me information on the stream see here (https://exchange.telstra.com.au/australias-first-live-5g-broadcast-and-what-5g-could-mean-for-entertainment/)

While there is a lot of discussion around 5G and what it can bring for the future, it is still very early days for M2M/IoT applications as there is still work to finalise the IoT standards in a 5G world.  Having said that, there is still much work being done for M2M and IoT applications using Cat-M1, LTE and NB-IoT.  There were many partners present at the show, offering some very interesting applications.

There was also a working demonstration of the water monitoring solution developed with MIoT using the recently approved Captis devices. These devices can give businesses access to information and control in the field, and are a great example of the technology that is going to power the Smart Cities projects of the future.

For more information on these technologies please get in touch with our sales team for advice.

  • NB-IoT Update

We are continuing to work on the commercial launch of the NB-IoT plans – we are hopeful to be able to launch this in the next few months.

As mentioned there will be specific NB-IoT sims running on the new “telstra.iot” APN.

Until they have been launched commercially, we still have access to a limited number of trial sims. If you would like access to these for testing please reach out to us.

  • New Customer Billing Portal

We have been busy in the backend in preparing our billing portal which has now gone live.
In the portal our customers will have access to:
o   Previous statements
o   Payment history
o   Ability to set up and edit direct debits.
o   Secure payment gateway to make payments.

If you would like access to the portal please contact accounts@m2mone.com.au for instructions on how to get set up.

  • Notification of Security Certificate for the Telstra Wireless M2M Control Centre (Jasper)

As a scheduled maintenance activity, Cisco Jasper is replacing the existing Secure Socket Layer (SSL) Security Certificate. The renewal is required to maintain availability of secure access to the Control Centre Platform via API. The certificate update is to occur on Thursday 12th September 2019 at 2:00pm.

If you access the Control Centre Platform via API or a system that uses a pre-loaded *.jasperwireless.com certificate, you will need to take further action to ensure that you can continue to access the platform after this change.

WHO IS AFFECTED BY THIS CHANGE:

If you access the Control Centre platform via API and you have:

1. Preloaded the *.jasperwireless.com certificate in your automation API software or system, or
2. Hardcoded the existing certificate into an API client application.

Then you will need to replace the existing certificate in your application or system with the new certificate, in order for your access to the API to keep working.

WHAT DO YOU NEED TO DO:

Prepare and plan to replace the certificate in your system or software during or soon after the change window starting on Thursday 12th September at 2pm AEST.

1. To access the new certificate:

a. Contact Support (support@m2mone.com.au) to receive the new certificate. Alternatively,
b. Download the new certificate from this link in readiness for the change

2. During or soon after the maintenance window, update your old certificate with the new certificate. NB: If you replace the certificate before the above maintenance window, then your API access will not work until after the maintenance window.

WHAT WILL HAPPEN IF I DO NOT REPLACE THE CERTIFICATE?

1. API operation will be impacted if the SSL certificate is not updated during or immediately after the scheduled maintenance
2. Please do not replace the certificate prior to maintenance window as this will impact operation until Maintenance is completed.

We apologise in advance for any inconvenience caused.

For the first time, M2M One is excited to be attending the National Roads & Traffic Expo 17–18 September at the Melbourne Exhibition Centre. 

The National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety. As with many other industries, there is also a large amount of growth with M2M / IoT solutions and we look forward to being a part of the expo. If you are in Melbourne, please come along and say hello to the team at stand #429 – registration and trade entry is free into the expo.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Custom Field Management

M2M One offer up to 12 columns of custom information that can be recorded in Jasper against your SIM fleet.

By default we have 7 Customer Notes fields available in Jasper that can be turned on by ‘right clicking’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, and you can add or remove the columns you need – including our Customer Notes 1-6, and Customer Modem ID fields.

If you find that these fields aren’t enough for your needs, you can add an additional 5 Custom Fields that are completely unique to your account. Go to Admin > Custom Fields in Jasper and enable the 5 custom field options available. These fields are able to be given unique column names for greater customisation.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One- July 2019 Newsletter

M2M One Newsletter – July 2019

Welcome to M2M One’s July 2019 Newsletter,

In this edition we have a wrap up from last week’s Security show in Sydney.  We also have some good news about revised pricing for our higher end data plans that should reduce monthly costs for those of you using GB level plans.
 
As we head into a busy time for the industry we would like to remind all our customers that we are here to help manage your fleet of data sims.
If you need help optimising your account please reach out to your account manager and they will be happy to conduct a free audit on your account to see where we can help you improve efficiency and reduce overheads.
 

Gideon Borden
Sales Manager | M2M One

  • Pricing

We are happy to announce that we have a reduction to the price of the higher end data plans (500MB and above) effective from 1st July 2019. 
At a base rate our prices have dropped by an average of 10% across the larger GB+ plans.
The new pricing takes effect from July 1 2019 and can be downloaded from our website here – https://www.m2mone.com.au/wp-content/uploads/2020/08/M2M-One-Australian-Price-List.pdf
 
As always if you need to have a commercial discussion specific to your opportunity please reach out to your account manager.

  • M2M One at the Security Expo, Sydney

Once again M2M One exhibited at the Security Exposition and Conference in Sydney ICC.  It was great to see this long running show still be so relevant to the security industry with a great deal of innovation in technology – Happily most of them employing M2M/IoT wireless communication!
 
As we have discussed in the past, one of the growth markets in the security space at the moment is the PTToC (Push to Talk Over Cellular) – where the two-way radio industry is being run over the existing cellular networks rather than dedicated radio towers.  This was again in high demand at this year’s show with a much higher knowledge about PTToC from customers and visitors seeking out information on these devices and suitable SIM card plans.
 
There is also a lot of working being done in the AI and Smart CCTV markets – All driving to the need for more available cellular networks for back-haul.  4G/LTE has allowed this to happen and having good control mechanisms (such as those provided by M2M One through CISCO Jasper’s strong SIM management layer) allows solution providers to be efficient in managing their data use across traditionally data-hungry devices.
 
The one area that still challenges many solutions providers is two way communications to the cameras.  Many of these cameras come from overseas with a simple instruction to get a publicly addressable sim.  These are 
a.       Hard to come in Australia and
b.       Very dangerous and should not be used.

You can learn more in one of out blog posts here (https://www.m2mone.com.au/m2m-tips-public-ip-vs-private-ip-addressing-for-m2m-iot-devices/) and always if you would like to discuss more on this topic please get in touch with your account manager for more information on the risks and solutions we can help provide.
 
We would also like to thank all of the customers who stopped by the M2M One booth to say hi!
 
Finally we would also like to say a big congratulations to Paul Bonadies from NAS Australia on winning the Business Card Raffle of the Ring 2 Video Doorbell.

M2M One are proud to be exhibiting for the first time at Telstra’s annual Vantage event on September 2nd in Melbourne. We’ll be showing our range of SIM plan and management solutions, as well as how we help support customers and partners across the Telstra network. 

Following Vantage M2M One will also be at the National Roads & Traffic Expo in Melbourne 17 – 18th September (Stand 429).
 
National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety.  As with many other industries there is also a large amount of growth with M2M / IoT solutions in this industry and we look forward to being a part of the expo.  If you are in Melbourne come along and say hi – trade entry is free into the expo.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Adding new users

This month we look at how to add new users to your control centre account and give them permission to view or manage your SIM cards.
When you log into the control centre select Admin from the front page

When the admin page has loaded click on Users from the left hand menu
When the user page has loaded click Create New – 

Follow the prompts on screen to set-up a new user for your account


 

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – May 2019 Newsletter

M2M One Newsletter – May 2019

Welcome to M2M One’s May 2019 Newsletter,

Hard to believe we are already heading towards the middle of the year – time sure has gone fast this year.  This month we continue our ongoing discussion around NB-IoT, welcome a new staff member and gear up for a number of trade shows we are participating in the second half of the year.

As always if you need any help or advice regarding your M2M  / IoT Solution please reach out so we can see how we can help.

Gideon Borden
Sales Manager | M2M One
  • NB-IoT – Trials Continue.

We have previously updated everyone on where we are with Telstra progress on releasing the NB-IoT plan  (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/). As more time passes we are getting closer to a commercial launch of the NB-IoT plans. As a further update we now have a number of customer successfully testing on the new telstra.iot APN.

We still have some remaining trial sims so if you would like to get started please get in touch to arrange.

  • Welcome to Shobhana Mallela

We would like to welcome to the M2M One family, Shobhana Mallela who has joined the team as our newest Business Development Manager.  Shobhana come to us with many year experience in the Telecommunications industry managing a range of accounts for one of Telstra’s Partners.
Shobhana is excited to be onboard and help customers get the most of our their M2M One SIM services.

M2M One are proud to announce that we again are partnering with the Victorian Government’s Trade Mission to the CommunicAsia in June this year. We are looking forward to working with customers wanting to bring their innovative products to Australia.

We will be part of the Victorian Government Pavilion located at Level 5, Stand Number 5F4-01.  If you will be at the show please get in touch to set up a time to meet.

CommunicAsia 2019
June 18-20 2019
Marina Bay Sands,
Singapore

Our other upcomming shows:

Security Exhibition + Conference
July 24-26 2019
ICC Sydney,
Australia

National Roads & Traffic Expo 2019
September 17-18 2019
Melbourne Convention & Exhibition Centre,
Australia

IoT Impact 2019
October 15-16 2019
University of Technology Sydney,
Australia

All-Energy Australia
October 23-24 2019
Melbourne Convention & Exhibition Centre,
Australia

CeBIT Australia 2019
October 29-31 2019
ICC Sydney,
Australia

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool
This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.
When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:
· ;Provisioning
· SIM/Device
· Network Connection
· IP/Internet

Below is a quick guide to troubleshoot failures for each section:

  • Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from ActivatedActivation Ready or Test Ready.

If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

  • SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side.

If you see this error contact support@m2mone.com.au for immediate help.

  • Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

·         No power to the device
·         Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
·         No mobile coverage in area
·         SIM card incorrectly inserted or SIM reader damaged

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check power to the device, if the device is powered try cycling the power to the modem
2.       Check you have the supported mobile frequencies on your device and in your location
3.       Check our coverage map to see if you have coverage in your area
4.       Test the SIM in a mobile phone to see if it registers
5.       Reinsert the SIM and check the contacts on the SIM reader

  • IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

·         Incorrect or misspelled APN in the device
·         Limited power to the modem
·         Limited signal strength
·         Incorrect ports or sockets open on device
·         IPX Address incorrectly configured (IPX customers only)

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check the APN(s) in the device are spelt correctly
2.       Check signal strength on the device
3.       Check power to the device
4.       Send any necessary SMS commands to force a modem reboot

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2019 Newsletter

M2M One Newsletter – April 2019

Welcome to M2M One’s April 2019 Newsletter,

Well another month has been and gone in a flash, for M2M One and the IoT industry in general there has been a lot happening!  In this issue we will be discussing our experiences at IoT Asia, changes to CISCO Jasper API security and a continued discussion on the progress of Telstra’s NB-IoT Launch as well as the 2100MHz 3G shutdown.

M2M One are gearing up for big last half of 2019 with at least 5 – 6 tradeshows on the calendar for us to attend – Keep an eye on our upcomming newsletters for details of shows coming up in your region with information on how to attend and meet the M2M One team.

  • IoT Asia

IoT Asia was back in Singapore last week and once again showcased a wide array of businesses either looking for or offering services in the M2M and IoT Space.  While smaller than previous years, it was a great regional showcase for some of the more innovative and interesting applications in IoT.

There was a lot of buzz around NB-IoT and Cat-M1. Interestingly there were many companies developing hardware and software solutions, even though there are still only a handful of countries around the world and specifically in APAC with these networks up and running, (Australia being at the forefront of Cat-M1 deployments).

With the ever increasing power of data and control being understood there are many new industries being introduced to M2M and IoT.  One such industry that had a number of players on show at IoT Asia this year was the connected Public Bathroom.  Sensors dotted around Public Restrooms on toilet roll holders, doors and stalls with Ammonium level sensing, collate information and let the cleaning staff know when to clean the bathrooms – increasing both time and cost efficiencies while maintaining better quality facilities for the customers.

This is a great example of an industry that would never have thought of a connected solution a mere 5 years ago, but the advancement in the hardware, software and networks has made this a possibility.  If you are keen to explore ways in which you may be able to take advantage of new technologies like this please get in touch  with the IoT specialists at M2M One for a discussion.

  • Cisco Jasper API Scheduled Security Update

As is required from time to time, Jasper has an upcoming maintenance planned on its API Security Certificate.

If you access the Control Center Platform via the API or a system that uses a pre-loaded *.jasper.com certificate, then you may need to take further action to ensure that you can continue to access the platform after this change.

This change only affects customer using the API – and you should have also received direct communication from Telstra regarding this.

If you have not received this and need the updated Security Certificate please contact support@m2mone.com.au

Planned Change Date: 17th April 2:00pm AEST and will take about 2 hours.

  • NB-IoT – Trials Continue.

Last month we brought you some updates as to where we are with regards to the commercial launch of the NB-IoT network on Telstra (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/) The NB-IoT trials are continuing and we now have many customers with successful connections on NB-IoT SIMs (using the new “telstra.iot” APN)

Telstra are still finalizing what the commercial plans will look like and as soon as we find out we will share them.  In the meantime if you would like to trial some NB-IoT SIMs please get in touch.

  • Telstra 2100Mhz 3G Shutdown has been delayed.

We have mentioned in the past few newsletters that the 2100Mhz shut down will commence from 25th March 2019.  We have recently received information from Telstra that this has been delayed until 30th April 2019.

The main reason for the delay is to allow certain devices detected on the network time to change the hardware as it was detected that they would not work on 850MHz.

As previously discussed, as long as your device in the field can operate on the 850Mhz frequency or LTE (Band 28 – 700Mhz or Band 3 – 1800Mhz), you should be fine – you may need to do a power cycle to re-register to the network.

If you are still experiencing further issues after the 30th of April (and your device is 850Mhz capable) please get in touch with support for further help.  Support can be reached by:

  • Phone: 03 9696 3011 – Option 2(9:00am – 5:00pm; Monday – Friday (Melbourne time))
    or
  • Emailsupport@m2mone.com.au

Security Exhibition + Conference
July 24-26 2019
ICC Sydney,
Australia

IoT Impact 2019
September 10-11 2019
University of Technology Sydney,
Australia

National Roads & Traffic Expo 2019
September 17-18 2019
Melbourne Convention & Exhibition Centre,
Australia

All-Energy Australia
October 23-24 2019
Melbourne Convention & Exhibition Centre,
Australia

CeBIT Australia 2019
October 29-31 2019
ICC Sydney,
Australia

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Batch Updates:

One of the great features of Cisco Jasper, is that you have the ability to add customer information to every sim card you have under management.  This help for support and in breaking down the information at the end of each month when doing reports.  While you can do this by manually editing each field, when you start connecting larger number of devices this can become quite tedious.

Enter the Batch update – Instead of updating Custom Fields manually in Jasper, or changing SIM States page by page, large changes can be made via uploading an excel spreadsheet through a Batch Update. This feature is quite useful for when you have a number of SIMs needing updating.

  • Step 1 – Download a working file: 

Start by navigating to the services page. From here you can take an export of your SIMs. This will create a spreadsheet that can be opened in Excel. On this sheet you can then make the changes you require.

  • Step 2 – Edit the sheet with your specific information.

In order to upload these changes, you will need to save the spreadsheet with some specific headings (More details on this below) and upload it back to Jasper. This can be done by clicking on Services, then Batch Update. Under the Actions option you will then be able to upload the file.

Jasper will send you an email when the file has been uploaded.

There are some special considerations when utilising Batch Updates. The SIM ICCID must be used as one of the columns, as this is how Jasper identifies the SIMS. There are also special headings you must use for each field and not your custom headings, and these can be found below.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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