M2M One – November 2019 Newsletter

M2M One Newsletter – November 2019

Welcome to M2M One’s November 2019 Newsletter,

This month, we start our ongoing series on preparing for the Telstra 3G Shutdown – to find out more, see our feature below.
We also have a wrap up on the trade shows participated in recently, as well as some information on the delayed Jasper Migration and Christmas Embargo period.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Last month, Telstra announced it will officially shut down its 3G (850Mhz) network in June 2024 (https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/). 
As we head towards the shutdown, we remain available to help our customers prepare and migrate across to 4G and beyond.

If you have a 3G-only solution and are having trouble finding ready-to-go 4G hardware, please get in touch. We can assist with connecting you to a wide range of providers and solutions for applications such as:
·         Tracking and telematics
·         Environmental sensors and data loggers
·         Remote control and PLC devices
·         Standalone cellular modem
·         Cellular Modules

And many more. Simply reach out to our team and we can point you in the right direction.

We will also be working with Telstra to provide our customers with lists of 3G-only devices on the network. Our aim is to pass this information through to you directly as we receive it to help you better plan for the transition. 

  • Telstra End of Year Restriction (Embargo)

We would like to inform all customers that Telstra will have its annual Embargo period on IPX changes – If you believe you will need any IPX services over the Christmas period, please make sure you let your account manager know ASAP.

Restriction Overview: no new IPX orders or change requests.
Start time: Monday 16th December 2019
End Time: Monday 13th January 2020

  • M2M One Christmas Closure Dates

The M2M One Office will be closed from:
Tuesday 24th December 2019 (2:00pm) – Friday 3rd January 2020, reopening for normal business on Monday 6th January 2020.

Last date for shipment of sims:
SIM Card orders need to be in by 12:00pm (Melbourne Time) Thursday 19th December 2019 to guarantee delivery before Christmas.

There will be skeleton staff on call for emergency situations.

  • Trade Show Wrap-Up

o    IoT Impact

This was the second year of IoT impact, and it has greatly improved since the inaugural show. There was great representation across the M2M and IoT industries, including Agriculture, Water, Health, Smart Cities, Telematics, Energy Monitoring and more. A number of innovative start-ups were present, showcasing their applications and use cases.

What was interesting to see was the increase in the number of applications being built around the smart sensor and remote control industries. Enabling live data to be collected, analysed and reported on across many different applications allows for smarter real-time decision making.

o    All Energy

The All Energy Conference and Exhibition (co-located with the Energy Efficiency and Waste Expo) continues to expand, now taking up an impressive 10 halls at the Melbourne Exhibition and Convention Centre.

The M2M and IoT applications in these industries continues to expand from basic solar panel monitoring, inverter monitoring and smart metering. Today there are innovative solutions for monitoring generators and off-grid systems, wind farms, tracking of EV vehicles and monitoring of EV charging stations, battery storage monitoring, compacting bins and collection route generation. These were just some of the solutions that were available on show from a wide range of suppliers.

o    CeBit

CeBit has gone through a dramatic change this year – moving away from the traditional expo style, and into a more modern “Technology Festival”.  While the show was smaller than it has been in past years, the conversation were still very interesting and targeted to those wanting to work in the technology space.

The outdoor portion had some highly-engaging IoT applications on display, such as telematics of high-performance vehicles and race cars, and a course designed to test-ride Lime scooters. (A shared electric scooter system popular in the Brisbane area).

Inside the expo hall there were a number of exhibitors who work in the IoT space, while the presentations and subsequent discussions on the main stage were high-quality, covering a number of topics ranging from cyber security to AI to robotics (and of course IoT). Many main stage presenters touched on the topic of Smart Cities.

There was also a growing number of customers playing in the IIoT (Industrial IoT) space, which we expect we will see more of in years to come.

  • Notification of upcoming planned service disruption to the M2M Control Centre

Last month we informed all our customers of an upcoming planned disruption to the M2M Control Centre: https://www.m2mone.com.au/m2m-one-october-2019-newsletter/.  This potential disruption is to perform some necessary migration works to the Control Centre HLR. There have been some delays in this process and we expect this work to be carried out soon.

Once we have final confirmation on the dates of these necessary works we will update everyone via an email Notification.

If you have any questions please feel free to get in touch with the support team.

It has been a busy year for M2M One, participating in more events than ever before. We enjoy exhibiting at these shows – which make it even easier to see many of our customers’ new offerings across a wide range of industries – and we look forward to continuing to do so next year.  

The final expo we will be attending this year is the annual Comms Connect Tradeshow.

Comms Connect – Stand 132 https://melbourne.comms-connect.com.au/

We are looking forward to returning to the Melbourne Exhibition Centre for Comms Connect, running from November 26th – 28th.
While this shows’ history is based in two-way radios, UHF and Tetra communications, they have been adding a significant focus on cellular communications with the ongoing improvements and penetration of PTToC (Push to Talk Over Cellular).

We will be on hand at Stand 132 to discuss and help customers roll out these technologies through our managed M2M / IoT SIM solutions. If you are in Melbourne please come by, say hi to the team and enter the draw to win a Google Home Hub!


Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Test Ready

This month – a reminder on the Test Ready Status. By default when M2M One ship SIM cards to you, they will be loaded automatically into your Control Centre in a state called Test Ready.

When a SIM is in this state it is live, and provisioned to use the Telstra mobile network. However the SIM doesn’t become billable until you use either:

  • 20KBs of data
  • 4 SMS or
  • any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Telstra 3G (NextG) 850MHz Network Shutdown

Telstra 3G (NextG) 850MHz Network Shutdown 

On October 9th 2019 Telstra officially announced that they would be shutting down the 3G/NextG 850MHz network across Australia in June 2024 (Exact date TBC)

Please visit the below links for the Telstra announcements:



What does this mean for M2M One customers?

  • Any M2M/IoT devices utilizing 3G (NextG) 850MHz modules or modems will cease functioning in June 2024.
  • To continue using the Telstra network in Australia all devices must utilize a modem or module that is at minimum compatible with LTE Band 28 (700MHz) which Telstra refers to as 4GX.
  • For optimal performance M2M One strongly recommends customers to deploy dual mode devices with access to LTE Band 3 (1800MHz) to provide maximum coverage.
  • As of October 2019 Telstra the LTE Band 28 (700MHz) network covers 99.2% population coverage and there are plans in place to increase coverage to have network parity with the current 3G network before June 2024.
  • While Telstra are maintaining the NextG network until June 2024, you may notice a reduction in coverage in some areas where tuning and re-farming is taking place.

How can M2M One help?

  • All M2M One SIM cards are compatible with the 3G and 4G/LTE network so you will not need to physically change any SIM cards from M2M One.
  • Over the next four years we will be collaborating with Telstra to identify any devices with 3G 850MHz IMEIs on the M2M One Control Centre – We will be sending all customers identified a listing with details of which devices are utilizing this hardware including IMSI & MSISDN.
  • M2M One will also be working with major modem and module brands to provide clear information on Telstra compatible LTE upgrade paths so you can choose the most cost effective option for your business.

What can I do to prepare?

  • Speak to your hardware supplier and ask them about their options for upgrading to 4G/LTE – If you develop or design circuit boards yourself make sure you speak to your module supplier about modifying your board.
  • We would highly recommend avoiding deployment of any further 3G hardware unless absolutely necessary.
  • Prepare a 4G/LTE migration plan and start discussing this with your customer base as soon as possible.

If you have any questions regarding your service from M2M One, Telstra’s 3G shut-down, available 4G/LTE hardware or anything else please don’t hesitate to contact your Business Development Manager, or me directly at Gideon.borden@m2mone.com.au

We appreciate your continued business with M2M One and we will endeavor to assist you in any way possible with the upcoming 3G Shutdown.

Gideon Borden
General Manager – Sales and Operations
M2M One

M2M One – December 2016 Newsletter

Welcome to M2M One’s December Newsletter.

As 2016 draws to a close we’d like to thank our customers, partners and peers for a great year and wish you all every success in 2017.

In December we look at the aftermath of Telstra’s 2G shutdown and what the future has in store for remaining 2G devices in Australia, advise you of our operating hours over Christmas & New Years, offer some tips on managing your devices through the M2M One Control Centre and a reminder about our new data plans and features.

This month’s newsletter features:

  1. Notification – M2M One Operating Hours – Christmas & New Year
  2. 2G Update – Post-Telstra 2G Shutdown information
  3. M2M Control Centre – Managing Devices
  4. Pricing & Features – M2M One SIM Cards and Data Plans

1. Notification M2M One Operating Hours – Christmas & New Year


Christmas & New Years Operating Hours
M2M One Office Closes – 5:00pm Thursday 22nd December 2016
M2M One Office Re-Opens – 8:30am Tuesday 3rd January 2017
SIM Orders & Dispatch

Cut-Off for SIM Orders – 2:00pm Thursday 22nd December 2016
SIM Orders Re-commence – Tuesday 3rd January 2017


SIM orders can be placed by e-mailing orders@m2mone.com.au

Telstra & M2M One Network Embargo

Embargo begins – Friday 16th December 2016
Embargo ends – Monday 9th January 2017
While the network embargo is in effect M2M One are unable to process any new orders for Static IP or VPN services (IPX) or make any network level changes on existing VPN Tunnels/Clients.

2. 2G Update Post Telstra 2G Shut-Down Information


Australian 2G Shutdown

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work on the Telstra network, 850Mhz is a requirement for a 3G connection)

To learn more about the Australian 2G shutdown and to prepare your Optus & Vodafone devices for their shut-down next year, you can read our blog at – https://www.m2mone.com.au/preparing-your-business-for-the-2g-gsm-network-shut-down-in-australia/

3. M2M Control Centre – Managing Devices

M2M One provides all of our customers with access to the CISCO Jasper M2M Control Centre, whether you have a single SIM or 10,000 this online portal can help you manage your SIM fleet in real-time as well as monitor data usage.
When you create your account with M2M One at https://www.m2mone.com.au/get-connected/ and our accounts team has approved the application you will get an email with your login credentials to the M2M Control Centre – If you still don’t have access please email accounts@m2mone.com.au
When you log into the system you have the ability to:
  • Activate/Deactivate SIM cards
  • Edit End User/ Cost Centre details for individual customers
  • Add and edit up to 5 additional custom fields that can be stored against each of your SIMs
  • Diagnose and monitor data usage, network connectivity and activity in real-time
  • All changes can be made through the portal GUI or in bulk by uploading a spreadsheet

You will need to contact M2M One support to:

  • Change Rate Plan or APN on a SIM
  • Configure Alerts & Rules on SIMs (This is temporary, until the feature is re-activated for customers in 2017)
For more detailed information and instructions on how to manage your SIM fleet visit – https://www.m2mone.com.au/m2m-downloads/manuals/M2M-One-Control%20Centre-Customer-Admin-Guide-May-2015.pdf

4. Pricing & Features – M2M One SIM Cards and Data Plans

M2M One recently went through a review and re-pricing of a majority of our M2M data plans – You can view our latest pricing at https://www.m2mone.com.au/m2m-downloads/Pricing/M2M-One-Australian-Price-List.pdf
With this pricing change we thought it would be a good time to talk about the two types of plans offered by M2M One.
M2M Individual Data (CAP) Plans 
  • Each SIM has a fixed allowance of data, when this data is exhausted the SIM will be suspended until the plan is moved to a higher allowance or reset in the next billing month. 
  • Ideal for solutions that need a fixed cost and fixed allowance of data – i.e consumer IoT products.
M2M Group Data (Shared) Plans
  • Each SIM on the same rate plan contributes it’s data to a shared pool (For example, 10x 50MB SIMs gives you a 500MB pool of data) 
  • If your total usage is above your pooled allowance the SIMs will begin to generate excess charges for the month – However M2M One can help you mitigate this by moving the SIMs to a more cost effective plan before the last day of the calendar month.
  • M2M One can provide a daily email digest of pooled plan usage for maximum visibility.
  • Group data plans are ideal for all business critical M2M Solutions.
As part of our service to all customers we work with you to maximize your data utilization while minimizing your monthly recurring costs, our team of M2M specialists can help you analyze and review your usage and spend each month to make sure you are making the most from your SIM fleet.

M2M One – February 2016 Newsletter

Welcome to M2M One’s February newsletter – 2016 is already shaping up to become a landmark year for the M2M/IoT industry with CISCO announcing the acquisition of Jasper earlier this month. The team at M2M One are looking at how we can continue to provide Australia’s best M2M service while offering new functionality and products to keep your business on the cutting edge. This year we’ll be bringing in: New International Roaming services & pricing, Improved alerting and analytics, a new billing & payment system, a new IP network and much more – Stay tuned!

This month we take a look at one of our first cloud software partners in Eagle.io, how to better manage your SIM inventory in the Jasper M2M Control Centre, some predictions for M2M/IoT moving in to 2016 and our ever present reminder of Telstra’s 2G sunset on December 1st this year.

This month’s newsletter features:

  1. Notification – Eagle.io and M2M One Partnership
  2. Reference –Custom Fields in Jasper
  3. Blog –M2M & IoT Predictions for 2016
  4. Customer Reminder –Telstra 2G (GSM) 900MHz Shutdown

1. Notification  Eagle.io Platform Partnership

If you’ve purchased a SIM card from us in the past, there is a reasonable chance that you’re using it in a remote device to collect time sensitive data, which requires a software solution to analyse, graph, dashboard and alert based on the values you’re measuring.

In the early days of M2M & IoT managing this data and presenting it in a user friendly and useful way was time consuming and required in house software. The recent explosion of M2M & IoT software platforms has made accessing, storing and presenting your data considerably easier.

To help our customers navigate through the variety of solutions on the market, we are working to develop partnerships with cloud software providers that allow you to make use of the data you’re transmitting with M2M One SIMs.

One of our first partners is eagle.io – www.eagle.io

Eagle.io has native compatibility with alarge number of dataloggers and is able to ingest, visualise, dashboard and setup alerts and alarms for any devices that can push data to an FTP, email it, or save it
to Dropbox.

Using eagle.io, you can visualise and alert not only your machine and environmental data, but data streams generated from your operational software, or third-party data published to websites.

The outcome of our partnership means that we can provide M2M One customers withfree, three month trial access to the platform.

To kick off a three month free trial, complete the web form and mention this newsletter feature. You will be contacted within 24 hours to set up your platform access: https://www.eagle.io/trial.

2. Reference – Custom Fields in Jasper

In April last year M2M One opened up admin functionality for our customers in the Jasper M2M Control Centre allowing improved control of your SIM inventory (read the original announcement here) Since then we’ve had some great feedback on the platform and it’s only going to get better in 2016.

One of our most frequently asked questions from our customers is how can they better use Jasper as an authoritative inventory of their services.

In the M2M One instance of the control centre you can assign up to 5 custom fields to your SIM cards and also assign ‘End Customers’ which can be used to group services into cost centres when exporting to Excel.

M2M Recommends avoiding storing any information in the IPX Address, Invoice# & M2M One Billing notes fields as these are frequently updated by M2M One and our billing system and will overwrite any stored customer information – Instead please use End Customer & Custom Fields 1-5
To add custom fields to your account (Page 5 of the user guide):
  • Select the Admin Tab and Navigate to Custom Fields
  • To Enable any of the 5 custom fields click in the Enabled column and select Yes
  • To name any of the 5 custom fields enter the desired name in the Custom label field
  • When updates have been saved, navigate back to the Service listing and right click on any column header – This will open a list of available headers, you should see your new custom fields in this list. Enable to tick-box next to your desired headers to enable it in service view and excel exports.
To add End Customer information to your SIMs (Page 14 of the user guide):
  • In the service listing click on any ICCID number
  • In the ICCID page select the End Consumer tab under the Additional Information section
  • Press edit to bring up the End Consumer pop-up
  • Only the End Customer information will be displayed on the Services listing under the End Customer header

3. Blog – M2M & IoT Predictions for 2016

As we move forward into a new year, take a look back at our 2015 Year in Review, as well as predictions for trends in the year ahead, including Edge vs. Cloud, LPWANs, 2G Shutdowns and satellite.
You can read the full piece on our blog

4. Reminder – Telstra 2G 900MHz Shutdown

M2M One would like to continue to remind customers that Telstra will discontinue their 2G/GSM 900MHz network on the 1st of December 2016. This will impact all M2M One customers utilising 2G/GSM only hardware in Australia.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilise 3G and soon, 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G (and soon) 4G network, so you will not need to physically change any SIM cards from M2M One.

M2M One customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown


M2M One – October 2015 Newsletter

This month we introduce customers to our new user friendly M2M Control Centre interface. Looking for M2M Services in New Zealand?  Check out M2M One NZ offering SIM cards, data plans and services for machine-to-machine much in the same way we do.  Last month’s successful M2M One sponsored YOW! Connected IoT conference is followed by M2M One exhibitions at two up-coming trade shows.  We will be at Telstra’s Darwin Connected in November and Comms Connect 2015, Melbourne in December. The details for these trade shows are featured below in this newsletter.

This months newsletter features:

  1. Notification – M2M One’s New Interface
  2. Feature – M2M One NZ
  3. Telstra Expo – Darwin Connected 2015
  4. Trade Show – Comms Connect 2015
  5. Reminder – Telstra 2G (GSM) 900MHz Shutdown

1. Notification – M2M One’s New Interface

Customers are advised that due to continued improvements by our software partner Jasper Wireless the “Classic Interface” in the M2M Control Centre is no longer available. As of Thursday 22nd October, M2M One customers will no longer be able to select their desired user interface and all accounts will use the “Standard Interface”.

The new interface contains the same level of information you are used to with some changes to the visuals and responsivity.

M2M One is in the process of updating out control centre documentation to reflect some of these changes – A revised version will be released shortly. You can continue to read the original user documentation here: https://www.m2mone.com.au/m2m-downloads/manuals/M2M-One-Control%20Centre-Customer-Admin-Guide-May-2015.pdf

If you have any questions regarding the interface, your service from M2M One, the M2M Control Centre or anything else please don’t hesitate to contact our support team at support@m2mone.com.au

2. Feature – M2M One New Zealand

Looking for M2M services in New Zealand? M2M One NZ specialise in connectivity for M2M and IoT applications in NZ with connected devices operating on Spark’s mobile network offering greatest reliability, performance and coverage available. M2M One NZ deliver commercial M2M solutions and all the support that you need to get started or to take your M2M application to the next level.
M2M One NZ in partnership with Spark (formally Telecom NZ) offers commercial services, including SIM cards, Individual/capped and Group/Flexible data plans, SMS, Voice, along with giving customers access to the Jasper Wireless Control Centre platform.
If you would like to trial a SIM, or have existing or new M2M projects happening in New Zealand, feel free to contact Andrew Dykes or Lone Misikini about NZ services and I’m sure they would be pleased to offer you a solution to suit.
M2M One NZ Limited
p: 0508 888 626 (NZ)
Andrew Dykes – Operations Manager, Christchurch Office
e: andrew.dykes@m2mone.co.nz | m: +64 (0)27 398 6261
Lone Misikini – General Manager, Auckland Office
e: lone.misikini@m2mone.co.nz | m: +64 (0)27 772 2288


3. Telstra Expo – Darwin Connected 2015

Sean Taylor from M2M One will be at Telstra’s Connected Expo in Darwin next month.
This event is focused on bringing all Telstra products together and about demonstrating how multiple products form solutions that truly add value to businesses of Telstra customers.
Where:  Beachside Pavillion, Skycity Darwin
When:   12th November 2015
Times:   1pm – 5pm

Darwin Connected with be attended by Telstra Business Managed customers and Government & Enterprise (GESA) customers. M2M One will be initiating conversations about M2M Services to businesses from varying industries including Mining, Transport, Retail, Hospitality, Health and Manufacturing.

4. Trade Show – Comms Connect 2015

M2M One will be exhibiting at Comms Connect 2015 in Melbourne on stand 138.  Comms Connect Melbourne has been the number one meeting place for Australasian critical communications users and industry.

Where:  Melbourne Conference and Exhibition Centre
Exhibition Hours:  
Wed 2 Dec: 9.00am–6.00pm

                              Thu 3 Dec: 9.00am–3.30pm

This year, 80+ expert speakers, 90+ exhibitors and over 1400 professionals — from first responders to mining professionals, from utilities providers to enterprise end users, from manufacturers to developers — are expected to take part in this event.
For more information about Comms Connect and to register for a free expo pass for access to the Exhibition Hall on Wednesday and Thursday during opening hours and access to Keynote speakers on Wednesday and Thursday mornings , click here.

5. Reminder – Telstra 2G 900MHz Shutdown

We would like to continue to remind our customers that Telstra will discontinue their 2G/GSM network on the 1st of December 2016. This has implications for M2M One customers using 2G 900MHz GSM/GPRS modems.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilize 3G and soon 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G and soon 4G network so you will not need to physically change any SIM cards from M2M One.

M2MOne customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

If you do not know if your devices will be affected by this please contact M2M One and we can help you.

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