M2M One – November 2014 Newsletter

Welcome to M2M One’s newsletter. As the end of another busy year approaches, we advise you of deadlines for M2M One orders and hours of operations leading up to the Christmas and New Year period. We provide some information on changes coming to SIM cards. On a sad note to end the year, we will be saying farewell to Andrew Dykes who has been instrumental in M2M One’s operations since it’s inception. The EnerNOC Energy Management case study presented in this newsletter is an example of the successful application of M2M One’s services.

This months newsletter features:

  1. Notification – Christmas New Year Hours
  2. Notification – SIM Card Changes
  3. Moving On – Andrew Dykes
  4. Case Study – EnerNOC Energy Management

1. Notification – Christmas New Year Hours

M2M One will be closed over the Christmas and New Year period.

Office closed from Wednesday 24th December, 2014
Office re opens Monday 5th January 2015.

Deadlines for Orders

SIM Card orders: need to be placed by 5:00pm on Thursday the 18th December, 2014.

Value Added Services Orders (IPX, IPXGW, IPXVPN, IPXCLIENT): need to be placed by 5:00pm Friday the 5th of December, 2014.

2. Notification – SIM Card Changes

Our local carrier partner has recently changed it’s SIM card manufacturer; what does this mean for our customers?

Our latest shipment of standard 64K SIM cards (2FF format) will now provide the 20 character ICCID when scanned with a  barcode reader, this has replaced the old 9 character SIM serial number.

Both ICCID & Serial number will still be printed on the SIM Card sleeve as they always have been, but we wanted to make customers who scan SIM barcodes aware of this change.

All orders for standard 64K SIM cards from 24/11/14 will be in this format.

3. Moving On – Andrew Dykes

“Loss is nothing else but change, and change is Nature’s delight.”
Marcus Aurelius Antoninus, Roman emperor and philosopher

A fond farewell will be offered to Andrew Dykes who will be finishing his employment with M2M One in Melbourne early next month. We are sad to lose Andrew, however he will still be very much a part of the M2M team as leaves to take up opportunities across the Tasman. Andrew will be working on setting up our operation in New Zealand, stay tuned for more news on our NZ office from Andrew.

As always, M2M One’s help desk is available Mon-Fri 9am-5pm on +61 3 9696 3011

To make sure your enquiries don’t get lost in the transition please update your contacts with the follow details to make sure we answer you as quickly and efficiently as possible.

General Sales, Account Escalation & Billing Disputes
James Mack – General Manager
Email: james.mack@m2mone.com.au

NSW – Local Sales & Account Support
Peter Austin – Sales Manager
Email: peter.austin@m2mone.com.au

QLD & WA – Local Sales & Account Support
Sean Taylor – Sales Manager
Email: sean.taylor@m2mone.com.au

Technical Services & Support
Prashanth Phuthane – Technical Support
Adnan Zafar – Technical Sales
Email: support@m2mone.com.au

Account Billing & Payments
Najam Abbas – Accounts
Email: accounts@m2mone.com.au

4. Case Study – EnerNoc Energy Mangement

EnerNOC is a leading provider of energy management applications and services that M2M One, via the M2M Control Centre, has assisted to access and benefit from the reach and reliability of M2M One’s Network, which is backed by Australia’s largest national 3G network.

In January 2011 EnerNOC looked to expand by offering their services to customers in Australia (WA). The rollout of their services included connecting hardware to customer electricity meters and the deployment of an entire back-end solution for managing power usage and costs.

EnerNOC had a number of requirements in support of its entry into the Australian energy market including:

Certainty of 3G data costs,
Fixed IP addresses on mobile routers with full connection to their Network Operations Centre,
A local partner to provision SIMs and support hardware integration, kitting and configuration, as well as reverse logistics.

EnerNOC selected M2M One on the basis of the comprehensive, scalable solution that they could provide:

Tailored 3G data plan,
Complete Fixed IP service, VPN, and secure connectivity to EnerNOC’s Network Operations Centre in the US.
Kitting, configuration and provisioning of a carrier approved Ethernet gateway to connect their metering solution over 3G,
Use of the M2M One Control Centre to manage and control their SIM card fleet

With M2M One as their partner, EnerNOC was able to successfully enter the Australian market and commence deployment of their energy management applications and services within just a few months.

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