M2M One – December 2015 Newsletter

Welcome to M2M One’s December newsletter. As the end of another busy year approaches, we advise you of deadlines for M2M One orders and hours of operations leading up to the Christmas and New Year period. Our support is available over the Christmas break even though our office is closed.

We thank you for your business this year. It has been a pleasure helping you reach your goals, and we look forward to contributing to your success next year. The team at M2M One would like to wish you all a happy and safe break over the Christmas Holiday period and hopes for an exciting 2016.

This months newsletter features:

  1. Notification – Christmas Business Hours
  2. Reference – Useful Documents
  3. Blog – LTE Enhancements for M2M and IoT
  4. Customer Reminder – Telstra 2G (GSM) 900MHz Shutdown

1. Notification – Christmas Business Hours

The M2M One office will be closed over the Christmas & New Years period:

M2M Office closes – 5:00pm Wednesday December 23rd 2015

M2M Office re-opens – 8:30am Monday January 4th 2016

Key Dates & Times

SIM Card Orders – Last SIM card orders are 3:00pm on Wednesday December 23rd

IPX Network Changes – Changes to IPX, VPN or Gateway configurations must be submitted before 5:00pm on Wednesday December 23rd

Technical Support – M2M One Technical Support will be available throughout the holiday period using the emergency contact details listed below – If your issue is not critical please continue to use support@m2mone.com.au

Key Contacts at M2M One

Non-critical Technical Support & IPX Network Changes – Email support@m2mone.com.au or call +61 3 9696 3011 in office hours

Emergency Technical Support – For emergency support please call Prashanth Phutane on +61 488 286 600 or James Mack on +61 411 823 787

SIM Card Orders – Email orders@m2mone.com.au

Invoice, Accounts & Billing – Email accounts@m2mone.com.au

Sales & Account Management (VIC, SA, TAS) – Contact Gideon Borden on gideon.borden@m2mone.com.au or +61 434 770 771

Sales & Account Management (QLD, WA, NT) – Contact Sean Taylor on

sean.taylor@m2mone.com.au or +61 421 724 844

Sales & Account Management (NSW, ACT) – Contact Peter Austin on

peter.austin@m2mone.com.au or +61 407 595 393

Sales Outside of Australia or Service Escalation – Contact James Mack on

james.mack@m2mone.com.au or +61 411 823 787

If you have any questions regarding your service from M2M One, the M2M Control Centre or anything else please don’t hesitate to contact our support team at support@m2mone.com.au or contact me directly at james.mack@m2mone.com.au

2. Reference – Useful Documents

M2M One is building a library of reference material for our customers. Information includes the following useful documents:

Current Retail Pricing – Contact Us

M2M Control Centre Guide – https://www.m2mone.com.au/m2m-downloads/manuals/M2M-One-Control%20Centre-Customer-Admin-Guide-May-2015.pdf

Frequently Asked Questions – https://www.m2mone.com.au/faq/

M2M One Support Portal – https://www.m2mone.com.au/m2m-support/


If you have any questions or need any support on pricing, data usage, spend or general control centre support contact M2M One at any time at support@m2mone.com.au

3. Blog – LTE Enhancements for M2M & IoT

This week we’re doing something a little different – We wanted to reach out to other businesses in the M2M/IoT ecosystem and get their opinions and tips on the industry. The first cab off the rank is M2M Connectivity, a specialist M2M hardware provider offering a range of products designed to help people build their ideal M2M product. With all the talk of 2G shutting down (read our blog) and companies deciding to make the jump to 3G or LTE we wanted to get some technical perspectives on LTE and the different flavors available…

You can read the full blog on LTE Enhancements for M2M & IoT here

4. Reminder – Telstra 2G 900MHz Shutdown

We would like to continue to remind our customers that Telstra will discontinue their 2G/GSM network on the 1st of December 2016. This has implications for M2M One customers using 2G 900MHz GSM/GPRS modems.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilize 3G and soon 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G and soon 4G network so you will not need to physically change any SIM cards from M2M One.

M2MOne customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown here

If you do not know if your devices will be affected by this please contact M2M One and we can help you.

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