M2M One – October 2017 Newsletter

M2M One Newsletter – October 2017

Welcome to M2M One’s October Newsletter,

It was great to get such a positive response to our last month’s newsletter, where we talked about the risks of running an M2M/IoT device with a public IP address (If you missed our September newsletter click here). Seeing customers taking more initiative and control over these vulnerabilities will help strengthen the growth of the IoT industry in general and hopefully one day stop these security ‘horror stories’ that slow down the adoption of remote technology.

Keeping up with last months attempt to assist with common M2M/IoT problems we wanted to take some time in this month’s newsletter to talk about compatible frequencies for use in Australia, particularly on the M2M One Network.

We’re also talking about the new Automation Rules available to customers in CISCO Jasper 7.0, offering a brief reminder about an upcoming public holiday and inviting you to join us at our last event of 2017, Wearable Technology in Sydney.

  • 3G & 4G Devices on the M2M One Network in Australia

In the aftermath of the 2G shutdown of all major networks in Australia we’re seeing more and more customers bringing hardware into Australia that they have been told is 3G or 4G/LTE compatible. Unfortunately in a lot of cases what is being sold has been misrepresented as being compatible with Australian Mobile Networks.

We’ve written a comprehensive guide to ensuring your device works in Australia in our blog: https://www.m2mone.com.au/m2m-tips-deploying-cellular-m2m-or-iot-devices-in-australia/

One of the biggest mistakes we see is people purchasing a device that is 850/2100Mhz but only GSM, this is a 2G technology – To operate on the M2M One/Telstra network in Australia you must make sure that your 3G device supports 850Mhz UMTS/HSPA/HSPA+/DC-HSPA+

Telstra Certification – While its not mandatory for devices using the M2M One network to be Telstra Certified it does mean that when purchasing a module or modem you can be confident that it will work on our network. You can download a list of Telstra Certified devices by clicking here or speaking to a provider of certified hardware like M2M Connectivity.

  • CISCO Jasper M2M Control Centre 7.0 Update – Automation Rules

As part of the Control Centre 7.0 upgrade to the M2M Control Centre we are now pleased to offer Automation Rules to M2M One customers. You’ll find more information in the Control Centre Tips section of this email

  • M2M One Head Office Closure – Tuesday 7th November 2017

M2M One’s Melbourne head office will be closed on Tuesday November 7th due to the Melbourne Cup Day public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30pm on Monday 6th of November will be shipped on Wednesday 8th of November.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au


WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and a 2-day conference
For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

Click here to download our Automation Rule Guide


If you have any issues setting up rules or need some technical support for your services you can always contact our support team on support@m2mone.com.au

To arrange in person or webex training on the M2M One Control Centre please contact your M2M One account manager.

M2M One – April 2017 Newsletter

M2M One Newsletter – April 2017

Welcome to M2M One’s April 2017 Newsletter,

We’re back from an exciting time at Connect 2017! As expected the show was packed with visitors and exhibitors sharing insights about the latest technologies. The M2M Connectivity booth was no different, with some extra excitement thanks to our special guests from Thinxtra demoing their LPWAN capabilities. If you missed any of the hardware demos you can always visit M2M Connectivity or email info@m2mconnectivity.com.au

In this month’s newsletter we unveil our new Global SIM pricing, look ahead to CeBIT in May, take a look at the expanded custom field capacity in the M2M Control Centre and offer some troubleshooting tips for making sure you get the most out of your M2M One SIM Cards.

  • New M2M One Global SIM Pricing

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We can now share this pricing with you and advise that any price decreases will be offered to existing customers immediately – You can view our new pricing model and roaming zones at https://www.m2mone.com.au/global for more information or custom pricing ask your M2M One Account Manager or email info@m2mone.com.au

  • M2M One Support 

M2M One run a dedicated staff of support engineers from our Melbourne head office, our team are experienced working with modems, modules and routers as well as troubleshooting cellular connection issues relating to M2M One SIM cards. If you are ever struggling with getting your M2M/IoT device up and running make sure you contact our friendly local support team.

You can submit a support request to M2M One at any time by emailing support@m2mone.com.au or calling our office on +61 3 9696 3011 during office hours (8:30am – 5:00pm AEST).

When submitting a support request please make sure to include the following information to help us quickly process the problem:

  • ICCID(s) or MSISDN(s) of the affected services
  • Approximate time the issues began
  • Approximate location of the affected services
  • Device being used, including cellular frequencies supported by the radio module
  • Best contact details for live troubleshooting
Join M2M One for CeBIT Australia’s return to Darling Harbour, May 23-25 2017

M2M One are pleased to once again be participating in one of Australia’s premier B2B technology expos – CeBIT Australia – Click here for free registration to the CeBIT Exhibition and visit M2M One at Stand E9

CeBIT Australia 2017 will deliver:

•        350 exhibitors across 13 zones
•        15,000 attendees
•        International Keynotes including Eugene Kaspersky
•        8 conferences
•        6 Strategic Panels
•        3 Showfloor Theatres
•        Networking events including CeBIT Black VIP evening
•        StartUp zone, conference & PitchFest

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Additional Custom Fields

This month M2M One has added an additional 7 custom fields that can be populated with unique information to be recorded against each SIM card. These are in addition to the 5 unique custom fields that each customer can add and change to their account. With this update you can now record up to 12 columns of custom information against your SIM fleet.

To view the new custom fields all you need to do is ‘right click’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, you can add or remove the columns you need including our new Customer Notes 1-7 fields.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager
Too Late To Get Involved in IoT?

Too Late To Get Involved in IoT?

It seems hard to believe that it was already six years ago when Ericsson made headlines with the claim that we will have 50 billion connected devices by 2020. For many years it has been stated that this was an unrealistic- even laughable- number.

Six years on, and Gartner* (like most analysts,) state that while we will not be hitting that magical prediction of 50 billion devices, they do believe that we will see 20 billion connected devices by 2020. While it is less than half of the original figure, it cannot be disputed that 20 billion connected devices is still an impressive amount – nearly three devices for every man, woman and child on earth.

Closer to home here in Australia, there are estimates that by 2020 we will have between 30-50 million connected devices – a more modest two devices for every Australian.

So is it too late to get involved? Have you missed the wave? Simple answer – No.

According to the Gartner report, as of 2015 there were 4.9 billion connected devices, meaning that if the trends and prediction are true, growth in this area is going be rapid – tripling in the next four years. The more important question to ask is yourself is “why should I get involved?”

What follows is some points for consideration on whether you should get involved in this particular industry, which is on the cusp of exploding.

Don’t Reinvent the Wheel
This is a conversation I have with many people every day – it is very important to get to market as quickly as you can. Don’t waste time on building something if you are just going to be another one of hundreds of existing products. Tracking applications are a perfect example of this. Tracking (or Telematics) is an oversaturated marketplace, however, if you have a unique spin on your offering there is still room for a new player.

There is no need to build a new product from scratch – there are many good quality devices available on the market that will offer a good base to work from. Most manufacturers will work with you to put your IP onto their devices (obviously you need to ensure you work with reputable manufacturers and have all the necessary protection in place for your IP).

Don’t waste time and money designing your own hardware just because you can. It will cost you a lot of money and delay how quickly you can get to market.

Think Global
We truly live in a global world today. The solution you create here in Australia may soon be wanted by people all over the world. This is why, when choosing your partners, it is very important to ensure they are able to support any global ambitions you may have. Choosing the right hardware (with the right global frequencies) is a clear example of how you need to think beyond the shores in which you currently operate. Large global opportunities have fallen over because the hardware partner was using localised modules which would never stand up to international standards.

Australia is still a relatively small market, but we are still creating amazing products and systems which are being sold all over the world. It’s not too late to be a part of it all – just make sure you plan for it.

Crowdfunding – A Great way to Test the Waters
Do you want to deploy overseas but are not sure how different markets will perceive your product? Try crowdfunding – probably one of the best testing grounds in the world.

Essentially crowdfunding allows you to sell your wares in advance of completion of the production units, allowing you to raise the final capital needed to complete the project.

Since sites such as Indiegogo, Kickstarter and GoFundMe are global forums, crowdfunding also allows you to test the water in multiple countries around the world. You can even take pre-orders and gain valuable feedback on how your product or service is viewed, and which markets you should enter.

Seek Advice
You do not need to be an expert at every part of the products eco-system. Truth be told, the most important part of a successful M2M/IoT product is having a product or service that can enhance people lives, help business become more efficient, stop wastage or save them time and money.

If you can get this formula right, then you will have a sales channel who will be willing to pay for what you are selling. The rest of the picture (Hardware/Network Communications/Platform etc.) can be outsourced to a number of highly qualified, affordable and established vendors already operating in the market.

Final Thoughts
When it comes down to it, you should get involved in an industry because it truly excites you.
It is invigorating working with people who are creating new and interesting products every day, while marvelling at what can be achieved with modern technology.

Having said that, there have been past attempts which have resulted in some epic failures. There are certain areas (“child safety phones”, pet trackers” etc.) that pop up in the marketplace again and again – yet no one has been able to get the formula right for those.

Unlike Field of Dreams, just because you build it, it does not mean people will come.

Do you have some ideas on how you can bring something new to the table in IoT?  I’d love to hear what you think, Let us know on Twitter @M2MOneAU, on LinkedIn at M2M One or visit our website at www.m2mone.com.au.

Gideon Borden
Sales Manager – M2M One



Guest Blog: LTE Enhancements for M2M and IoT

Guest Blog: LTE Enhancements for M2M and IoT

This week we’re doing something a little different – We wanted to reach out to other businesses in the M2M/IoT ecosystem and get their opinions and tips on the industry. The first cab off the rank is M2M Connectivity, a specialist M2M hardware provider offering a range of products designed to help people build their ideal M2M product. With all the talk of 2G shutting down (read our blog) and companies deciding to make the jump to 3G or LTE we wanted to get some technical perspectives on LTE and the different flavors available.

Over to M2M Connectivity for their post: LTE Enhancements for M2M and IoT

The benefits of a M2M / IoT future places new requirements on connectivity with the evolution of LTE a key component. LTE is becoming more viable for M2M / IoT applications by offering spectral efficiency, longevity, and scalability. LTE MTC (Machine Type Communications) will specifically address dramatic increases expected in the number of devices that will be deployed for M2M communications. The development and introduction of LTE MTC chipsets and modules is seen as a significant step for the cellular M2M market with solutions meeting the key requirements of low pricing, low power consumption, and network longevity.

Many anticipate that 4G LTE MTC will be the smoothest path to adoption as cellular operators shut down 2G networks to re-farm spectrum for more efficient 4G/LTE services. AT&T in the U.S. plans closure of their 2G network by January 1st 2017. All of Singapore’s 2G networks will shut down with M1, Starhub and Singtel announcing a joint shutdown on April 1st 2017. In Australia, Telstra’s 2G will be shut down on December 1st 2016 with Optus to following suit with their 2G network closure on 1st April 2017. Businesses with devices on 2G services have had early and continuing encouragement to migrate from 2G to 3G/4G technologies.

Cellular specialists, however, face competition from dedicated M2M/IoT networks such as SigFox and Semtech’s LoRa technologies that offer low power, low cost alternatives. SigFox, espousing a protocol designed specifically for the IoT, rather than one tweaked to address it, plans global expansion that include networks in Australia. Other technologies are competing in the M2M / IoT space and are gathering multivendor support. LoRaWAN backed by the LoRa Alliance, boasting 130 members has announced a certification program. While LoRa technologies have yet to be widely deployed in Australia, LoRaWAN networks are planned and trials are being conducted.

Global support over existing LTE cellular networks is a big advantage of LTE over alternative networks. LTE will expand into new usage scenarios by providing improved support for low-cost and energy-efficient MTC devices through reduced RF bandwidth. Applications envisioned for LTE MTC include metering, environmental & industrial monitoring, object location tracking, e-health, wearables and sensors.  Lower latency will also enable support for new applications that include traffic safety/control and control of critical infrastructure and industry processes.

LTE current, and upcoming, standards for M2M/IoT include:

  • LTE Cat-1: Provides downlink data rate sufficient for most M2M applications. Enablement of single antenna implementation minimizes changes to current 2G/3G equipment designs.  Most US mobile operators have committed/enabled Cat-1 on networks with a range of Cat-1 modules to be available from late 2015 through 2016 from various device manufacturers.
  • LTE Cat-0:  Provides same single antenna cost optimisation as Cat-1 but with enhanced power saving mode (PSM) for extended battery life.  Modules for Cat-0 may be available depending on operator support.
  • LTE Cat-M: Standard to be ratified with 3GPP in March 2016.  Anticipated enhancements to Cat-1 include modem simplification, reduced bandwidth to 1.4MHz, range of power saving options for ultra-long battery life and extended coverage for remote/harsh environments.
  • Narrow-Band Long-Term Evolution (NB-LTE): This new specification is set to rival other narrowband LTE specifications for 3GPP’s consideration of choice of standards for 4G M2M / IoT communications. NB-LTE proponents argue that without the need for expensive network infrastructure and chipset investments, NB-LTE by leveraging existing LTE network technology enables fast adoption and economies of scale maximization.

Currently, LTE devices have full bandwidth of up to 20MHz typically supporting multiple bandwidths depending on the carrier frequency. Although this provides deployment flexibility and allows devices to exploit the full performance of the bandwidth used, a single small bandwidth on the radio side such as 1.4MHz allows for simpler radio implementation and lower device cost.

Release 13, supporting the coexistence of 1.4MHz narrow-band devices with current LTE devices on a single, wider-band carrier, will further reduce costs by offering low-cost MTC devices that operate using half-duplex and a single antenna, and will limit the data rate to 1Mbps without negatively impacting the performance of existing fully flexible LTE devices.
Exploiting unlicensed spectrum and complemented by multi-antenna enhancements, LTE Release 13 enhancements will improve overall capacity, user data rates and latency in combination with higher-layer protocols such as TCP.   In Australia, LTE MTC on networks and device availability is still to be finalized.  With wide availability of LTE MTC on the horizon, LTE is set to play a key connectivity role in the various applications that make up M2M / IoT solutions.

For more information on 4G/LTE hardware you can visit M2M Connectivity’s Website at http://m2mconnectivity.com.au/ or visit their LTE technology page at http://m2mconnectivity.com.au/technologies/lte

M2M One – November 2015 Newsletter

As we race towards the end of another year we have some exciting new happenings at M2M One to share with you all – M2M One is growing and we introduce you to our new Sales Manager, Gideon Borden. M2M One continue to remind all customers of the Telstra and Optus 2G/GSM network shutdowns. We offer some tips and advice on maximizing your data while minimizing your spend with M2M One with some bill analysis tips. Speak to Gideon or to one of our team about the shutdown or any questions you have about M2M One at Comms Connect 2015 in Melbourne next week.

This months newsletter features:

  1. Welcome – Gideon Borden, Sales Manager
  2. M2M One Bill Analysis – Tools & Tips
  3. M2M & IoT Trade Show – Comms Connect 2015
  4. Customer Reminder – Telstra 2G (GSM) 900MHz Shutdown

1. Welcome – Gideon Borden, Sales Manager

This month is an exciting time at M2M One as we welcome our brand new Sales Manager Gideon Borden to the team!

Gideon brings over 5 years of incredible M2M experience to the team with some deep knowledge around all the major networks in Australia and getting the most out of your solution. As well as a great vertical knowledge of M2M solutions Gideon also brings over 20 years of experience in the telecommunications industry to our team and will be happy to assist with any questions you might have around M2M/IoT & Telecomuncations in Australia.

For those of you in or traveling to Melbourne next week, Gideon will be joining myself and the M2M Team at Comms Connect 2015 if you want to say a warm hello. (Details below)

To contact Gideon Borden:
LinkedIn: https://www.linkedin.com/in/gborden
Email:     gideon.borden@m2mone.com.au
Mobile:   +434 770 771

2. M2M One Bill Analysis – Tools & Tips

M2M One automatically apply volume based discounts to all customers based on the amount of active services on a single plan at the end of calendar month – For example if you have 100 Active SIMs on the 3MB Group plan at the end of the month, you would automatically pay $4.19 instead of our standard $4.65.

To maximize your utilization and invoicing with M2M One we recommend, trying to keep as much consistency in your plans as possible, rather than having customers with 3MB, 5MB & 10MB CAP plans, you might find some benefit putting every single customer on a 5MB group plan and aggregating the data across your entire SIM fleet.

TIP – In the M2M One Control Centre you can use the “Billing” tab to look at your cumulative usage for previous billing months. To see if you would get better value using a group plan, you can simply divide the “Data Volume” column by “Services” this gives you an accurate average usage per device.

Please note: The “Total Charge” Column does not represent your spend with M2M One as it doesn’t incorporate discounts or credits applied on your M2M Invoice

If you need any support on looking at your data usage, spend or general control centre support contact M2M One at any time

3. Trade Show – Comms Connect 2015

M2M One will be joining M2M Connectivity exhibiting at Comms Connect 2015 in Melbourne on stand 138. Comms Connect Melbourne has been the number one meeting place for Australasian critical communications users and industry.

Where:  Melbourne Conference and Exhibition Centre
Exhibition Hours:  
Wed 2 Dec: 9.00am–6.00pm
                                Thu 3 Dec: 9.00am–3.30pm

This year, 80+ expert speakers, 90+ exhibitors and over 1400 professionals — from first responders to mining professionals, from utilities providers to enterprise end users, from manufacturers to developers — are expected to take part in this event.
For more information about Comms Connect and to register for a free expo pass for access to the Exhibition Hall on Wednesday and Thursday during opening hours and access to Keynote speakers on Wednesday and Thursday mornings.

4. Reminder – Telstra 2G 900MHz Shutdown

We would like to continue to remind our customers that Telstra will discontinue their 2G/GSM network on the 1st of December 2016. This has implications for M2M One customers using 2G 900MHz GSM/GPRS modems.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilize 3G and soon 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G and soon 4G network so you will not need to physically change any SIM cards from M2M One.

M2MOne customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown here

If you do not know if your devices will be affected by this please contact M2M One and we can help you.

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