M2M One – May 2019 Newsletter

M2M One Newsletter – May 2019

Welcome to M2M One’s May 2019 Newsletter,

Hard to believe we are already heading towards the middle of the year – time sure has gone fast this year.  This month we continue our ongoing discussion around NB-IoT, welcome a new staff member and gear up for a number of trade shows we are participating in the second half of the year.

As always if you need any help or advice regarding your M2M  / IoT Solution please reach out so we can see how we can help.

Gideon Borden
Sales Manager | M2M One
  • NB-IoT – Trials Continue.

We have previously updated everyone on where we are with Telstra progress on releasing the NB-IoT plan  (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/). As more time passes we are getting closer to a commercial launch of the NB-IoT plans. As a further update we now have a number of customer successfully testing on the new telstra.iot APN.

We still have some remaining trial sims so if you would like to get started please get in touch to arrange.

  • Welcome to Shobhana Mallela

We would like to welcome to the M2M One family, Shobhana Mallela who has joined the team as our newest Business Development Manager.  Shobhana come to us with many year experience in the Telecommunications industry managing a range of accounts for one of Telstra’s Partners.
Shobhana is excited to be onboard and help customers get the most of our their M2M One SIM services.

M2M One are proud to announce that we again are partnering with the Victorian Government’s Trade Mission to the CommunicAsia in June this year. We are looking forward to working with customers wanting to bring their innovative products to Australia.

We will be part of the Victorian Government Pavilion located at Level 5, Stand Number 5F4-01.  If you will be at the show please get in touch to set up a time to meet.

CommunicAsia 2019
June 18-20 2019
Marina Bay Sands,

Our other upcomming shows:

Security Exhibition + Conference
July 24-26 2019
ICC Sydney,

National Roads & Traffic Expo 2019
September 17-18 2019
Melbourne Convention & Exhibition Centre,

IoT Impact 2019
October 15-16 2019
University of Technology Sydney,

All-Energy Australia
October 23-24 2019
Melbourne Convention & Exhibition Centre,

CeBIT Australia 2019
October 29-31 2019
ICC Sydney,

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool
This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.
When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:
· ;Provisioning
· SIM/Device
· Network Connection
· IP/Internet

Below is a quick guide to troubleshoot failures for each section:

  • Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from ActivatedActivation Ready or Test Ready.

If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

  • SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side.

If you see this error contact support@m2mone.com.au for immediate help.

  • Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

·         No power to the device
·         Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
·         No mobile coverage in area
·         SIM card incorrectly inserted or SIM reader damaged

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check power to the device, if the device is powered try cycling the power to the modem
2.       Check you have the supported mobile frequencies on your device and in your location
3.       Check our coverage map to see if you have coverage in your area
4.       Test the SIM in a mobile phone to see if it registers
5.       Reinsert the SIM and check the contacts on the SIM reader

  • IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

·         Incorrect or misspelled APN in the device
·         Limited power to the modem
·         Limited signal strength
·         Incorrect ports or sockets open on device
·         IPX Address incorrectly configured (IPX customers only)

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check the APN(s) in the device are spelt correctly
2.       Check signal strength on the device
3.       Check power to the device
4.       Send any necessary SMS commands to force a modem reboot

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – February 2016 Newsletter

Welcome to M2M One’s February newsletter – 2016 is already shaping up to become a landmark year for the M2M/IoT industry with CISCO announcing the acquisition of Jasper earlier this month. The team at M2M One are looking at how we can continue to provide Australia’s best M2M service while offering new functionality and products to keep your business on the cutting edge. This year we’ll be bringing in: New International Roaming services & pricing, Improved alerting and analytics, a new billing & payment system, a new IP network and much more – Stay tuned!

This month we take a look at one of our first cloud software partners in Eagle.io, how to better manage your SIM inventory in the Jasper M2M Control Centre, some predictions for M2M/IoT moving in to 2016 and our ever present reminder of Telstra’s 2G sunset on December 1st this year.

This month’s newsletter features:

  1. Notification – Eagle.io and M2M One Partnership
  2. Reference –Custom Fields in Jasper
  3. Blog –M2M & IoT Predictions for 2016
  4. Customer Reminder –Telstra 2G (GSM) 900MHz Shutdown

1. Notification  Eagle.io Platform Partnership

If you’ve purchased a SIM card from us in the past, there is a reasonable chance that you’re using it in a remote device to collect time sensitive data, which requires a software solution to analyse, graph, dashboard and alert based on the values you’re measuring.

In the early days of M2M & IoT managing this data and presenting it in a user friendly and useful way was time consuming and required in house software. The recent explosion of M2M & IoT software platforms has made accessing, storing and presenting your data considerably easier.

To help our customers navigate through the variety of solutions on the market, we are working to develop partnerships with cloud software providers that allow you to make use of the data you’re transmitting with M2M One SIMs.

One of our first partners is eagle.io – www.eagle.io

Eagle.io has native compatibility with alarge number of dataloggers and is able to ingest, visualise, dashboard and setup alerts and alarms for any devices that can push data to an FTP, email it, or save it
to Dropbox.

Using eagle.io, you can visualise and alert not only your machine and environmental data, but data streams generated from your operational software, or third-party data published to websites.

The outcome of our partnership means that we can provide M2M One customers withfree, three month trial access to the platform.

To kick off a three month free trial, complete the web form and mention this newsletter feature. You will be contacted within 24 hours to set up your platform access: https://www.eagle.io/trial.

2. Reference – Custom Fields in Jasper

In April last year M2M One opened up admin functionality for our customers in the Jasper M2M Control Centre allowing improved control of your SIM inventory (read the original announcement here) Since then we’ve had some great feedback on the platform and it’s only going to get better in 2016.

One of our most frequently asked questions from our customers is how can they better use Jasper as an authoritative inventory of their services.

In the M2M One instance of the control centre you can assign up to 5 custom fields to your SIM cards and also assign ‘End Customers’ which can be used to group services into cost centres when exporting to Excel.

M2M Recommends avoiding storing any information in the IPX Address, Invoice# & M2M One Billing notes fields as these are frequently updated by M2M One and our billing system and will overwrite any stored customer information – Instead please use End Customer & Custom Fields 1-5
To add custom fields to your account (Page 5 of the user guide):
  • Select the Admin Tab and Navigate to Custom Fields
  • To Enable any of the 5 custom fields click in the Enabled column and select Yes
  • To name any of the 5 custom fields enter the desired name in the Custom label field
  • When updates have been saved, navigate back to the Service listing and right click on any column header – This will open a list of available headers, you should see your new custom fields in this list. Enable to tick-box next to your desired headers to enable it in service view and excel exports.
To add End Customer information to your SIMs (Page 14 of the user guide):
  • In the service listing click on any ICCID number
  • In the ICCID page select the End Consumer tab under the Additional Information section
  • Press edit to bring up the End Consumer pop-up
  • Only the End Customer information will be displayed on the Services listing under the End Customer header

3. Blog – M2M & IoT Predictions for 2016

As we move forward into a new year, take a look back at our 2015 Year in Review, as well as predictions for trends in the year ahead, including Edge vs. Cloud, LPWANs, 2G Shutdowns and satellite.
You can read the full piece on our blog

4. Reminder – Telstra 2G 900MHz Shutdown

M2M One would like to continue to remind customers that Telstra will discontinue their 2G/GSM 900MHz network on the 1st of December 2016. This will impact all M2M One customers utilising 2G/GSM only hardware in Australia.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilise 3G and soon, 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G (and soon) 4G network, so you will not need to physically change any SIM cards from M2M One.

M2M One customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown


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