M2M One – May 2020 Newsletter

M2M One Newsletter – May 2020

Welcome to the May edition of the M2M One Newsletter.

M2M One are committed to the continued support of our customers during these unprecedented times. In this months newsletter we have some further updates on our COVID-19 procedures, as well as some further information on our upcoming NB-IoT solution.

Gideon Borden
Senior Director – Sales & Operations | M2M One

  • Impact of Coronavirus (COVID-19)

It is great to see that we as a nation are coming together in order to battle the COVID-19 outbreak. As the country slowly (and cautiously) comes out of lockdown, we are beginning to see some more activity in the industry, which is a very positive sign.

We would like to remind customers that M2M One are still open for business. We will continue to run a skeleton staff in the office for the time being, but are able to ship any SIM orders if required. If you need to place an order, please email orders@m2mone.com.au and we will get them out within 1 business day.

We would also like to continue to remind customers that during the lock-down period we are available to help remotely in auditing your account to ensure you are on the most efficient plans possible. If you would like to arrange an audit of your account, please get in touch with the Customer Service Management Team or your account manager. 

  • NB-IoT Update

While we are getting closer to a commercial launch of the NB-IoT service, we are continuing discussions around new opportunities and a potential roll-out of NB-IoT Fleets. What we have noticed is that there is still some confusion about what NB-IoT is, and the difference between Cat-M1 and NB-IoT (also known as NB1).

NB-IoT is a low-power, wide-area cellular network (LPWAN) technology which uses 200kHZ of bandwidth to transfer data. Generally, the maximum upload data transfer rate is around 62.5kb per second. The slightly slower data transfer rate is offset by lower power consumption and device affordability

NB-IoT is designed for simple devices which infrequently send data, and require a longer battery life.
If you have widely-deployed devices in the field (such as gas, electricity or water meters, environmental sensors, or building automation) that do not need to send frequent updates, this may be a suitable technology for your requirements.

However in many cases, NB-IoT will not be the correct technology to use for your deployment.  There are some inherit limitations:

·         NB-IoT cannot send any SMS or Voice.
·         NB-IoT does not support cell tower handover.
·         NB-IoT transfers data at a much slower rate than Cat M1, meaning you will need to remain on the network longer in order to send your data.

With this consideration, we invite anyone contemplating releasing a NB-IoT device to get in touch with our team and have an in-depth conversation about your solution, and the best go-to-market strategy from a connectivity standpoint.

  • Events Attended

Due to current COVID-19 situation, all events have been cancelled. Interestingly however, we have managed to have many more face-to-face meetings using technologies such as Microsoft Teams, Skype for Business and Zoom.

If you would like to have a face-to-face meeting with one of our staff, please reach out and we can arrange a video conference to help work through and of M2M / IoT needs.

There are a number of trade shows which we are hoping will still take place later in the year – we will keep you updated as soon as we have heard more.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Training Sessions:

Did you know that M2M One can offer you a one-on-one Jasper training session for your business?
If you are looking for a training session for new staff, a more detailed guide to some of the more complex features of Jasper, or even just a basic refresher, we are happy to provide a free-of-charge training session so that you can get more out of your Jasper portal.

If you are interested in a session please get in touch with your account manager or the customer service team at support@m2mone.com.au 

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – November 2019 Newsletter

M2M One Newsletter – November 2019

Welcome to M2M One’s November 2019 Newsletter,

This month, we start our ongoing series on preparing for the Telstra 3G Shutdown – to find out more, see our feature below.
We also have a wrap up on the trade shows participated in recently, as well as some information on the delayed Jasper Migration and Christmas Embargo period.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Last month, Telstra announced it will officially shut down its 3G (850Mhz) network in June 2024 (https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/). 
As we head towards the shutdown, we remain available to help our customers prepare and migrate across to 4G and beyond.

If you have a 3G-only solution and are having trouble finding ready-to-go 4G hardware, please get in touch. We can assist with connecting you to a wide range of providers and solutions for applications such as:
·         Tracking and telematics
·         Environmental sensors and data loggers
·         Remote control and PLC devices
·         Standalone cellular modem
·         Cellular Modules

And many more. Simply reach out to our team and we can point you in the right direction.

We will also be working with Telstra to provide our customers with lists of 3G-only devices on the network. Our aim is to pass this information through to you directly as we receive it to help you better plan for the transition. 

  • Telstra End of Year Restriction (Embargo)

We would like to inform all customers that Telstra will have its annual Embargo period on IPX changes – If you believe you will need any IPX services over the Christmas period, please make sure you let your account manager know ASAP.

Restriction Overview: no new IPX orders or change requests.
Start time: Monday 16th December 2019
End Time: Monday 13th January 2020

  • M2M One Christmas Closure Dates

The M2M One Office will be closed from:
Tuesday 24th December 2019 (2:00pm) – Friday 3rd January 2020, reopening for normal business on Monday 6th January 2020.

Last date for shipment of sims:
SIM Card orders need to be in by 12:00pm (Melbourne Time) Thursday 19th December 2019 to guarantee delivery before Christmas.

There will be skeleton staff on call for emergency situations.

  • Trade Show Wrap-Up

o    IoT Impact

This was the second year of IoT impact, and it has greatly improved since the inaugural show. There was great representation across the M2M and IoT industries, including Agriculture, Water, Health, Smart Cities, Telematics, Energy Monitoring and more. A number of innovative start-ups were present, showcasing their applications and use cases.

What was interesting to see was the increase in the number of applications being built around the smart sensor and remote control industries. Enabling live data to be collected, analysed and reported on across many different applications allows for smarter real-time decision making.

o    All Energy

The All Energy Conference and Exhibition (co-located with the Energy Efficiency and Waste Expo) continues to expand, now taking up an impressive 10 halls at the Melbourne Exhibition and Convention Centre.

The M2M and IoT applications in these industries continues to expand from basic solar panel monitoring, inverter monitoring and smart metering. Today there are innovative solutions for monitoring generators and off-grid systems, wind farms, tracking of EV vehicles and monitoring of EV charging stations, battery storage monitoring, compacting bins and collection route generation. These were just some of the solutions that were available on show from a wide range of suppliers.

o    CeBit

CeBit has gone through a dramatic change this year – moving away from the traditional expo style, and into a more modern “Technology Festival”.  While the show was smaller than it has been in past years, the conversation were still very interesting and targeted to those wanting to work in the technology space.

The outdoor portion had some highly-engaging IoT applications on display, such as telematics of high-performance vehicles and race cars, and a course designed to test-ride Lime scooters. (A shared electric scooter system popular in the Brisbane area).

Inside the expo hall there were a number of exhibitors who work in the IoT space, while the presentations and subsequent discussions on the main stage were high-quality, covering a number of topics ranging from cyber security to AI to robotics (and of course IoT). Many main stage presenters touched on the topic of Smart Cities.

There was also a growing number of customers playing in the IIoT (Industrial IoT) space, which we expect we will see more of in years to come.

  • Notification of upcoming planned service disruption to the M2M Control Centre

Last month we informed all our customers of an upcoming planned disruption to the M2M Control Centre: https://www.m2mone.com.au/m2m-one-october-2019-newsletter/.  This potential disruption is to perform some necessary migration works to the Control Centre HLR. There have been some delays in this process and we expect this work to be carried out soon.

Once we have final confirmation on the dates of these necessary works we will update everyone via an email Notification.

If you have any questions please feel free to get in touch with the support team.

It has been a busy year for M2M One, participating in more events than ever before. We enjoy exhibiting at these shows – which make it even easier to see many of our customers’ new offerings across a wide range of industries – and we look forward to continuing to do so next year.  

The final expo we will be attending this year is the annual Comms Connect Tradeshow.

Comms Connect – Stand 132 https://melbourne.comms-connect.com.au/

We are looking forward to returning to the Melbourne Exhibition Centre for Comms Connect, running from November 26th – 28th.
While this shows’ history is based in two-way radios, UHF and Tetra communications, they have been adding a significant focus on cellular communications with the ongoing improvements and penetration of PTToC (Push to Talk Over Cellular).

We will be on hand at Stand 132 to discuss and help customers roll out these technologies through our managed M2M / IoT SIM solutions. If you are in Melbourne please come by, say hi to the team and enter the draw to win a Google Home Hub!


Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Test Ready

This month – a reminder on the Test Ready Status. By default when M2M One ship SIM cards to you, they will be loaded automatically into your Control Centre in a state called Test Ready.

When a SIM is in this state it is live, and provisioned to use the Telstra mobile network. However the SIM doesn’t become billable until you use either:

  • 20KBs of data
  • 4 SMS or
  • any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – September 2019 Newsletter

M2M One Newsletter – September 2019

Welcome to M2M One’s September 2019 Newsletter,

It has been a busy time in the industry and we have a lot to share this month; we have a wrap-up of our attendance at Telstra Vantage event; we are also pleased to launch our new Customer Billing Portal; and have a further update on the progression of NB-IoT commercial launch. Lastly, we will share a security certificate update for the M2M One Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra Vantage Wrap-Up

Last week Telstra held its annual Vantage Roadshow in Melbourne. It was an impressive show, and bigger than ever. The event provided attendees with comprehensive information about the ongoing rollout of Australia’s first commercial 5G network. There was a very informative demonstration of the capabilities of 5G, which included a 360 degree, 8k live stream from the Gold Coast.

For me information on the stream see here (https://exchange.telstra.com.au/australias-first-live-5g-broadcast-and-what-5g-could-mean-for-entertainment/)

While there is a lot of discussion around 5G and what it can bring for the future, it is still very early days for M2M/IoT applications as there is still work to finalise the IoT standards in a 5G world.  Having said that, there is still much work being done for M2M and IoT applications using Cat-M1, LTE and NB-IoT.  There were many partners present at the show, offering some very interesting applications.

There was also a working demonstration of the water monitoring solution developed with MIoT using the recently approved Captis devices. These devices can give businesses access to information and control in the field, and are a great example of the technology that is going to power the Smart Cities projects of the future.

For more information on these technologies please get in touch with our sales team for advice.

  • NB-IoT Update

We are continuing to work on the commercial launch of the NB-IoT plans – we are hopeful to be able to launch this in the next few months.

As mentioned there will be specific NB-IoT sims running on the new “telstra.iot” APN.

Until they have been launched commercially, we still have access to a limited number of trial sims. If you would like access to these for testing please reach out to us.

  • New Customer Billing Portal

We have been busy in the backend in preparing our billing portal which has now gone live.
In the portal our customers will have access to:
o   Previous statements
o   Payment history
o   Ability to set up and edit direct debits.
o   Secure payment gateway to make payments.

If you would like access to the portal please contact accounts@m2mone.com.au for instructions on how to get set up.

  • Notification of Security Certificate for the Telstra Wireless M2M Control Centre (Jasper)

As a scheduled maintenance activity, Cisco Jasper is replacing the existing Secure Socket Layer (SSL) Security Certificate. The renewal is required to maintain availability of secure access to the Control Centre Platform via API. The certificate update is to occur on Thursday 12th September 2019 at 2:00pm.

If you access the Control Centre Platform via API or a system that uses a pre-loaded *.jasperwireless.com certificate, you will need to take further action to ensure that you can continue to access the platform after this change.


If you access the Control Centre platform via API and you have:

1. Preloaded the *.jasperwireless.com certificate in your automation API software or system, or
2. Hardcoded the existing certificate into an API client application.

Then you will need to replace the existing certificate in your application or system with the new certificate, in order for your access to the API to keep working.


Prepare and plan to replace the certificate in your system or software during or soon after the change window starting on Thursday 12th September at 2pm AEST.

1. To access the new certificate:

a. Contact Support (support@m2mone.com.au) to receive the new certificate. Alternatively,
b. Download the new certificate from this link in readiness for the change

2. During or soon after the maintenance window, update your old certificate with the new certificate. NB: If you replace the certificate before the above maintenance window, then your API access will not work until after the maintenance window.


1. API operation will be impacted if the SSL certificate is not updated during or immediately after the scheduled maintenance
2. Please do not replace the certificate prior to maintenance window as this will impact operation until Maintenance is completed.

We apologise in advance for any inconvenience caused.

For the first time, M2M One is excited to be attending the National Roads & Traffic Expo 17–18 September at the Melbourne Exhibition Centre. 

The National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety. As with many other industries, there is also a large amount of growth with M2M / IoT solutions and we look forward to being a part of the expo. If you are in Melbourne, please come along and say hello to the team at stand #429 – registration and trade entry is free into the expo.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Custom Field Management

M2M One offer up to 12 columns of custom information that can be recorded in Jasper against your SIM fleet.

By default we have 7 Customer Notes fields available in Jasper that can be turned on by ‘right clicking’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, and you can add or remove the columns you need – including our Customer Notes 1-6, and Customer Modem ID fields.

If you find that these fields aren’t enough for your needs, you can add an additional 5 Custom Fields that are completely unique to your account. Go to Admin > Custom Fields in Jasper and enable the 5 custom field options available. These fields are able to be given unique column names for greater customisation.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Is 5G the Right Technology for Asset Tracking and Telematics?

As you may have seen Telstra have been heralding the arrival of 5G in Australia, with CBD areas across 10 cities already enabled, and another 25 set to receive coverage in the next 12 months after a successful series of trials in the Gold Coast around the Commonwealth Games.

With the emergence of any new wireless technology comes the inevitable question ‘Should I upgrade?’

Let’s look at the biggest drawcard for 5G as promoted by the carriers – Speed. Theoretically 5G offers speeds of up to 20 times the streaming speed of 4G.

However, M2M and IoT devices such as asset trackers only send small amounts of data at intervals, as opposed to high-intensity data usage applications such as video streaming. There is no requirement for such high speeds to send a few kilobytes of data, even if a device is messaging every minute or so.

Additionally, battery-powered devices often require low-power usage, as they are required to run over long periods, and often travel across remote areas. Naturally, high-intensity data requirements are going to take a toll on battery life. This is where Low-Power Wide-Area Networks (LPWAN) over 4G/LTE such as NB-IoT and Cat-M1 come into play.



They are ideal for IoT applications, whether it is a few devices out in the field, or thousands. They offer widespread, highly-directional network coverage, at a low cost. By contrast, 5G networks require more cells, as higher-frequency networks broadcast in a directional pattern.

The case for requiring 5G speeds in telematics and asset tracking applications is currently for fringe applications that stream data 24/7 for highly critical diagnostics, pulling every bit of available diagnostic information from the vehicle, asset or an array of sensors and cameras outputting at 4K resolutions.

The other factor to consider is that while 5G is being rolled out in many countries across Europe and Asia, this technology is still in its infancy and is going to require a lot of ‘tweaking’ before it’s as stable as existing 4G/LTE networks. While handset manufacturers like Apple, Samsung and Huawei have the luxury of billions of ‘guinea pigs’ testing their devices and rolling out regular firmware updates to stay in sync with the network. IoT module and device manufacturers typically work in quantities reaching the upper hundreds of thousands so bugs may be slower emerging and fixed.

This isn’t to say that 5G will never be the right technology for these particular IoT applications, in fact one of the unsung heroes of 5G is higher levels of network segregation. Much like how Cat-M1 and NB-IoT allow network operators to partition network traffic and bandwidth to sacrifice speed for capacity 5G will expand this capability exponentially, potentially giving rise to a true ‘pay for what you use’ type model for both speed and data consumption.

At M2M One we saw first-hand the pain caused by the 2G shutdown and understand how difficult it can be to migrate fleets of remote devices to a new technology. This is why we want to urge customers who are using 4G/LTE and its LPWAN derivatives not to panic, but instead stay the course with the technology now becoming more widely available, cost-effective and stable. Now is still a great time to start rolling out 4G/LTE powered devices for asset tracking and telematics use.

If you want to learn more about 5G, 4G/LTE and all things IoT we encourage you to come and find M2M One at stand B18 at Telstra Vantage (4th – 5th September 2019 in Melbourne) where we hope to learn more about Telstra’s plans for M2M and IoT in a 5G world.

If you’re in the vehicle and asset monitoring space and unable to attend Telstra Vantage be sure to visit M2M One at stand 429 at National Roads & Traffic (17-18 September 2019 in Melbourne) where we will be helping customers in transport and infrastructure connect assets, vehicles and devices to Australian IoT networks.




Need some help with your IoT or M2M deployment?

M2M One- July 2019 Newsletter

M2M One Newsletter – July 2019

Welcome to M2M One’s July 2019 Newsletter,

In this edition we have a wrap up from last week’s Security show in Sydney.  We also have some good news about revised pricing for our higher end data plans that should reduce monthly costs for those of you using GB level plans.
As we head into a busy time for the industry we would like to remind all our customers that we are here to help manage your fleet of data sims.
If you need help optimising your account please reach out to your account manager and they will be happy to conduct a free audit on your account to see where we can help you improve efficiency and reduce overheads.

Gideon Borden
Sales Manager | M2M One

  • Pricing

We are happy to announce that we have a reduction to the price of the higher end data plans (500MB and above) effective from 1st July 2019. 
At a base rate our prices have dropped by an average of 10% across the larger GB+ plans.
The new pricing takes effect from July 1 2019 and can be downloaded from our website here – https://www.m2mone.com.au/wp-content/uploads/2020/08/M2M-One-Australian-Price-List.pdf
As always if you need to have a commercial discussion specific to your opportunity please reach out to your account manager.

  • M2M One at the Security Expo, Sydney

Once again M2M One exhibited at the Security Exposition and Conference in Sydney ICC.  It was great to see this long running show still be so relevant to the security industry with a great deal of innovation in technology – Happily most of them employing M2M/IoT wireless communication!
As we have discussed in the past, one of the growth markets in the security space at the moment is the PTToC (Push to Talk Over Cellular) – where the two-way radio industry is being run over the existing cellular networks rather than dedicated radio towers.  This was again in high demand at this year’s show with a much higher knowledge about PTToC from customers and visitors seeking out information on these devices and suitable SIM card plans.
There is also a lot of working being done in the AI and Smart CCTV markets – All driving to the need for more available cellular networks for back-haul.  4G/LTE has allowed this to happen and having good control mechanisms (such as those provided by M2M One through CISCO Jasper’s strong SIM management layer) allows solution providers to be efficient in managing their data use across traditionally data-hungry devices.
The one area that still challenges many solutions providers is two way communications to the cameras.  Many of these cameras come from overseas with a simple instruction to get a publicly addressable sim.  These are 
a.       Hard to come in Australia and
b.       Very dangerous and should not be used.

You can learn more in one of out blog posts here (https://www.m2mone.com.au/m2m-tips-public-ip-vs-private-ip-addressing-for-m2m-iot-devices/) and always if you would like to discuss more on this topic please get in touch with your account manager for more information on the risks and solutions we can help provide.
We would also like to thank all of the customers who stopped by the M2M One booth to say hi!
Finally we would also like to say a big congratulations to Paul Bonadies from NAS Australia on winning the Business Card Raffle of the Ring 2 Video Doorbell.

M2M One are proud to be exhibiting for the first time at Telstra’s annual Vantage event on September 2nd in Melbourne. We’ll be showing our range of SIM plan and management solutions, as well as how we help support customers and partners across the Telstra network. 

Following Vantage M2M One will also be at the National Roads & Traffic Expo in Melbourne 17 – 18th September (Stand 429).
National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety.  As with many other industries there is also a large amount of growth with M2M / IoT solutions in this industry and we look forward to being a part of the expo.  If you are in Melbourne come along and say hi – trade entry is free into the expo.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Adding new users

This month we look at how to add new users to your control centre account and give them permission to view or manage your SIM cards.
When you log into the control centre select Admin from the front page

When the admin page has loaded click on Users from the left hand menu
When the user page has loaded click Create New – 

Follow the prompts on screen to set-up a new user for your account


Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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