M2M One – May 2020 Newsletter

M2M One Newsletter – May 2020

Welcome to the May edition of the M2M One Newsletter.

M2M One are committed to the continued support of our customers during these unprecedented times. In this months newsletter we have some further updates on our COVID-19 procedures, as well as some further information on our upcoming NB-IoT solution.

Gideon Borden
Senior Director – Sales & Operations | M2M One

  • Impact of Coronavirus (COVID-19)

It is great to see that we as a nation are coming together in order to battle the COVID-19 outbreak. As the country slowly (and cautiously) comes out of lockdown, we are beginning to see some more activity in the industry, which is a very positive sign.

We would like to remind customers that M2M One are still open for business. We will continue to run a skeleton staff in the office for the time being, but are able to ship any SIM orders if required. If you need to place an order, please email orders@m2mone.com.au and we will get them out within 1 business day.

We would also like to continue to remind customers that during the lock-down period we are available to help remotely in auditing your account to ensure you are on the most efficient plans possible. If you would like to arrange an audit of your account, please get in touch with the Customer Service Management Team or your account manager. 

  • NB-IoT Update

While we are getting closer to a commercial launch of the NB-IoT service, we are continuing discussions around new opportunities and a potential roll-out of NB-IoT Fleets. What we have noticed is that there is still some confusion about what NB-IoT is, and the difference between Cat-M1 and NB-IoT (also known as NB1).

NB-IoT is a low-power, wide-area cellular network (LPWAN) technology which uses 200kHZ of bandwidth to transfer data. Generally, the maximum upload data transfer rate is around 62.5kb per second. The slightly slower data transfer rate is offset by lower power consumption and device affordability

NB-IoT is designed for simple devices which infrequently send data, and require a longer battery life.
If you have widely-deployed devices in the field (such as gas, electricity or water meters, environmental sensors, or building automation) that do not need to send frequent updates, this may be a suitable technology for your requirements.

However in many cases, NB-IoT will not be the correct technology to use for your deployment.  There are some inherit limitations:

·         NB-IoT cannot send any SMS or Voice.
·         NB-IoT does not support cell tower handover.
·         NB-IoT transfers data at a much slower rate than Cat M1, meaning you will need to remain on the network longer in order to send your data.

With this consideration, we invite anyone contemplating releasing a NB-IoT device to get in touch with our team and have an in-depth conversation about your solution, and the best go-to-market strategy from a connectivity standpoint.

  • Events Attended

Due to current COVID-19 situation, all events have been cancelled. Interestingly however, we have managed to have many more face-to-face meetings using technologies such as Microsoft Teams, Skype for Business and Zoom.

If you would like to have a face-to-face meeting with one of our staff, please reach out and we can arrange a video conference to help work through and of M2M / IoT needs.

There are a number of trade shows which we are hoping will still take place later in the year – we will keep you updated as soon as we have heard more.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Training Sessions:

Did you know that M2M One can offer you a one-on-one Jasper training session for your business?
If you are looking for a training session for new staff, a more detailed guide to some of the more complex features of Jasper, or even just a basic refresher, we are happy to provide a free-of-charge training session so that you can get more out of your Jasper portal.

If you are interested in a session please get in touch with your account manager or the customer service team at support@m2mone.com.au 

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – October 2019 Newsletter

M2M One Newsletter – October 2019

Welcome to M2M One’s October 2019 Newsletter,

There is a lot happening this month!

The big news is of course Telstra’s announcement of an official shutdown for it’s 3G/NextG network scheduled for 2024.

M2M One will be participating in 3 different trade shows and as always would love for you to join us to talk about your IoT/M2M challenges and how we can help you achieve your goals. We also have a wrap up from the National Roads and Traffic Expo which we exhibited at in September. 

Lastly we also have an important notification on planned works for the CISCO Jasper Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Headline news this month is the official notification from Telstra about their planned 3G shut down.  We sent out an official notification last week, but for those of you who may have missed it here is the pertinent information you need to know.

If you need help with a transition plan please feel to reach out to  your Business Development Manager or myself directly for assistance in preparing for the shut down.

  • National Roads and Traffic Expo Wrap-up

In late September M2M One exhibited for the first time at the National Roads and Traffic Expo, held in the Melbourne Exhibition Centre.  It was a fantastic showcase of services and technologies for the Road and Traffic Industry.

From an M2M/IoT perspective we saw a very familiar story – more and more solutions being powered by wireless technology most over cellular.  Not surprisingly parking payment solutions, tracking, telematics and remote signage were on display, and some interesting ongoing developments in the Push-to-Talk Over Cellular industry.

With new cellular technology expanding capacity and operating costs being reduced, now is a great to to explore developing an IoT strategy for your business – whatever market vertical you operate in.

If you would like to discuss further possibilities please reach out to arrange a discussion.

  • Upcoming planned maintenance to the CISCO Jasper M2M Control Centre

Please be reminded that there will be some disruptions to M2M One’s instance of the CISCO Jasper M2M Control Centre due to planned network maintenance work that will occur in the months of October and November 2019.

Why is planned maintenance required?
The CISCO Jasper M2M Control Centre will no longer make use of the CISCO mobile network and instead will be provisioned and authenticate directly on the Telstra mobile network.  This aims to provide a more cost effective, scalable and resilient IoT connectivity solution.

What will be done?
There will be two changes (maintenance windows) that will take place as part of the migration of services between Cisco and the Telstra core mobile network: 

  1. Dual Provisioning – a 2 hour impact (maintenance window) to services where dual provisioning will be setup so that services will be provisioned on both the CISCO network as well as the Telstra Network.  The impact during this period will be as follows:
    •  There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      • All user logins will be disabled to prevent any updates on Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the  maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  2.  A Signaling cut-over – will take place during a 5 hour maintenance window where the mobile signaling of all M2M Control Centre services will be migrated to Telstra’s core mobile network.  During this 5 hour period the impact will be as follows:
    • There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      •  All user logins and automation rules will be disabled to prevent any updates to data in Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  3. During the 5 hour window there will be an impact on mobile terminating SMS – all services will not be able to receive SMS.
  4. During the 5 hour window there will be an impact to mobile terminating voice – all services that are enabled for voice calls will not be able to receive a voice call.
  5. Data sessions should not be impacted but if a session is dropped the device will be able to re attach and transmit data within an hour inside the maintenance window.

When will this take place?
The dual provisioning change will take place during the week of to 21st to 25th of October 2019 and on the selected day the maintenance window will be from 00:01 until 02:00 AEST
The Signalling cut-over will take place during the week of 11th to the 15th of November 2019 and on the selected day the maintenance window will be from 00:01 until 05:00 AEST.

A separate communication will be provided closer to the time informing you of the exact day within the dates mentioned above – If these dates change an updated notification will be sent informing you of the revised schedule.

What Action is required?
No action is required. 

We appreciate your support and patience while Telstra, CISCO & M2M One perform these necessary changes.

It is a very hectic month for the M2M One team as we will be exhibiting across three trade shows in October.

As always we would like to extend an open invitation to all our customers, partners and peers to visit the our stands and discuss how we can best help you achieve your goals in IoT/M2M.

IoT Impact – Stand: E22 – https://www.iotimpact.com.au/

This is the second year for the IoT Impact event and this year it is being held at the Hyatt Regency Hotel in Sydney.  As with last year this is going to be a great place to get information for those trying get started in the IoT Space

All Energy – Stand: G122 – https://www.all-energy.com.au/

M2M One will again be attending the All Energy Trade Show in Melbourne – one of the largest tradeshows showcases clean and renewable energy.  It is again being co located with the Waste Expo – the largest gathering of waste management technology and services in Australia.  Excitingly this year, All Energy is also being co located with a new trade show – Energy Efficiency, focusing on the latest technology and advances in energy efficiency.

CEBIT Australia – Stand: E12 – https://www.cebit.com.au/

This is an exciting year for CeBit as they morph the show into a “Technology Festival” celebrating technology and innovation and how we interact with it in every area of our lives.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Automation Rules

The Control Centre has a great number of Automation Rules which we have discussed in the past.  This month we would like to focus on a specific security automation rule which can be helpful in ensure your devices are not abused in the field.

It is unfortunately not uncommon for the sim cards in M2M/IoT devices to be removed without permission and placed into other devices (such as phones, WiFi hot-spots etc) and abused for the free data.  Often this can create very high amount of data overruns which can be very costly (especially if you plan has a high excess data rate).

There are many way to help prevent this, and for more detailed advice please get in touch with the M2M One team for help tailored to your specific need.

However today we will discuss one method of protect by using the “Security” Automation Rule in Jasper.

This rule is based on a registered IMEI change.  Essentially you can program a trigger that if the network detects an IMEI number has changed it will process an action.  Those action can be:

  • Send an email notification
  • Change the SIMS Status (e.g deactivate the sim)
  • Push an API message
  • Send an SMS notification

This simple security rule will allow you to ensure that the only data being used is on the device you have deployed.

For further help on implementing this, or any other Automation rules please get in touch with the Customer Service Management team, or your assigned Business Development Manager.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – May 2018 Newsletter

M2M One Newsletter – May 2018

Welcome to M2M One’s May 2018 Newsletter,

This month M2M One are exhibiting at the inaugural Melbourne MegaTrans event from 10-12 May at Melbourne Convention Centre. At this show we’ll be talking about how customers in transport and logistics are improving their monthly spend on communications by switching to M2M One and getting more control over their SIM fleet.

Straight after MegaTrans we’ll be hopping on a plane to Sydney for CeBIT Australia 2018, 15-17 May at ICC Darling Harbour, Sydney. As Australia’s premier ICT and Technology event we’ll be using CeBIT to talk to customers about how M2M One SIMs are the perfect solution for business continuity and failover when paired with intelligent routing solutions like Cradlepoint.

If you plan on attending either show, please reach out as we’d love to meet you and talk about your IoT strategy! If you can’t make either show, reach out to us and we can connect you with the M2M One sales manager for your state.

  • CISCO Jasper SSL Renewal

M2M One’s Control Centre partner CISCO Jasper will be renewing the SSL certificate on the control centre on Tuesday 15th of May. This change won’t affect access to the control centre or usage of the platform, however if you embed the CISCO Jasper SSL key in your API integration then you will need to update to the latest version.

  • Updated Pricing

We’ll be implementing new pricing for customers with over 10,000 active SIM cards in May, if you’d like more information about our bulk pricing please contact your account manager today.

  • Phasing out of CAP Data Plans

M2M One will begin phasing out our CAP Data plans over the next two months. M2M One originally implemented the CAP Data Plans as a way of protecting our customers against overage by locking the SIM card when it reaches its data allowance. As CISCO Jasper have improved their platform and automation rules these plans have become cumbersome for customers to manage and cause more issues than solutions in most cases.
We’ll be working with customers over the next two months to make sure that we implement excess and data management rules so you enjoy the same level of excess protection with the added bonus of group data pooling.

MegaTrans Melbourne Expo Hours
Thursday 10th May 2018 – 10:00am – 5:30pm
Friday 11th May 2018 – 10:00am – 5:30pm
Saturday 12th May 2018 – 10:00am – 5:00pm
M2M One are located at stand #5214
CeBIT 2018 Expo Hours
Tuesday 15 May – 10am to 5pm
Wednesday 16 May – 10am to 7pm
Thursday 17 May – 10am to 4.30pm
M2M One are located at stand #I20

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

SIM LogisticsThis month we explain how M2M One SIMs are delivered and activated.

By default when M2M One ship SIM cards to you, they will be loaded automatically into your control centre in a state called Test Ready.

When a SIM is in this state it is live and provisioned to use the Telstra mobile network, however the SIM doesn’t become billable until you use either 20KBs of data, 4 SMS or any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – February 2018 Newsletter

M2M One Newsletter – February 2018

Happy New Year!

We hope you had a fantastic holiday and have an exciting 2018 lined up!

As always, we at M2M One appreciate you chosing us as your provider for M2M SIM Cards and Data Plans and look forward to helping you grow your M2M/IoT business over the next 12 months!

In this month’s newsletter we talk about the new cellular IoT networks available from Telstra in Australia, including accessing Cat-M1 with M2M One today and how you can prepare for NB-IoT. We also look at the trade events and exhibitions we have coming up in 2018 and as always give you a quick tip on getting the most out of your Jasper Portal.

  • Telstra Cat-M1 Network Access on M2M One

Telstra launched their Cat-M1 IoT network back in August 2017 enabling devices with Cat-M1 capabilities to access the network anywhere 4GX (B28) coverage was available. This was great, but mainly for developers and R&D houses experimenting with new technology and not something that would affect the wider IoT/M2M community in Australia until these devices became more ubiquitous.

Now there are some commercially available modules and products that use Cat-M1 on the market we wanted to remind customers that M2M One SIM Cards work with Cat-M1 straight out of the box, if you have an M1 capable modem or module in your device you can use your existing SIM cards today without any changes being made.

For more information about Cat-M1 click here

  • Telstra launch NB-IoT Network in Australia

Some of you may have already seen that at CES 2018 in January Telstra officially announced they have turned on NB-IoT capability in major cities and some regional hubs across Australia. This marks the first stage of Telstra’s roll-out of the latest standard in LPWAN technology on the cellular side.

At the moment there are very few NB-IoT compatible devices available and the Telstra NB-IoT network is currently only available on the 1800Mhz frequency but now is the perfect time to begin thinking about your next generation of device.

For more information about Telstra’s NB-IoT announcement click here

We’re locking in our exhibition calendar for 2018 and have some fantastic shows coming up!

Australian Healthcare Week 2018
21-22nd March 2017
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: 32

Melbourne MegaTrans
10th-12th May 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 4022

CeBIT Australia 2018
15th-17th May 2018
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: i20

Security Exhibition & Conference 2018
25th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: C33

Australian Vending Association Trade Show 2018
26th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 13

All Energy Australia 2018
3rd-4th October
Melbourne Convention Centre
Melbourne, Australia
Stand: 1016

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing Voice Usage

This month we look at how you can make the most of utilizing voice on your M2M One SIM Cards and how to protect yourself against bill-shock by using Automation Rules.

By default M2M One SIM Cards come with SMS, Voice & International Roaming disabled but these features can be added at any time by our support team.

When you activate voice on your SIM(s) you then have 3 pricing options to choose from – PAYG, 1 Minute Bundle & 10 Minute Bundles. With the 1 & 10 Minute bundles these can be grouped across your account, the same as data plans so if you have 10 x 10 minute bundles you have 100 minutes of voice to use across your devices in a month – Voice pricing is available on our price table

With voice usage M2M One only charge for MO (Mobile Originating) or Outbound voice calling, receiving calls to your SIM is free of charge.

When you have voice available on your SIM we strongly recommend putting protections in place through automation rules, the automation rules allow you to alert or block a SIM if it exceeds a certain level of voice usage in a month.
For example you may have your SIMs in a device that dials in once every day for 1 minute so you expect to use 30-35 minutes of voice per month, you might want to set up a rule that alerts you if you use 60 minutes of voice in a month and suspends the SIM if it uses over 120 minutes of voice.

Voice usage controls are available on page 20-23 of our Jasper Automation Rules guide – Click here to Download

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – August 2017 Newsletter

M2M One Newsletter – August 2017

Welcome to M2M One’s August Newsletter,

This month M2M One are taking a breather from our hectic schedules to celebrate a significant business milestone and offer our thanks to you, our valued customers for helping us get there!

We’re also looking at Telstra’s launch of the Cat-M1 network earlier this month and what it means for your M2M/IoT devices, invite you to join us at our next trade event All Energy Australia 2017 in October and give you some hints on managing SMS with your M2M One SIMs.

James Mack
General Manager | M2M One
  • M2M One reaches 100,000 active connections in Australia!

Earlier this month M2M One reached a major company milestone in securing 100,000 active SIM connections across Australia! This marks a huge step forward from activating our first SIM card with Telstra in November 2010.

The team at M2M One want to extend our warmest thanks to all of the customers who have chosen M2M One as their preferred supplier of SIM cards over the last 6 years – whether you have 1 SIM or 10,000 with us, please know that we truly value your business and thank you for continuing to work with us.

If there is ever anything we can do to help you improve or grow you M2M/IoT business please reach out to our team and we’ll be happy to assist.

  • Telstra Launch Cat-M1 Network Australia Wide

On 1/08/2017 Telstra announced that their 4G Network now covers 99% of the Australian population and that they have officially enabled Cat-M1 capability across the 4G footprint.

So what exactly is Cat-M1?

Cat-M1 is an LTE standard designed specifically for IoT/M2M that allows compatible modules to operate on a reduced spectrum with reduced speed to theoretically improve battery life, coverage and penetration.

Can I use Cat-M1 now?

Yes – As of 1st of August Telstra’s entire 4G network is enabled for Cat-M1 transition and your M2M One SIM cards will work with no additional changes! All you need is a compatible module or modem, if you need help sourcing a product feel free to contact M2M One and we can introduce you to some of our partners.

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing SMS Usage

This month we look at various ways to utilize SMS with your M2M One SIM Cards.

As standard all M2M One SIMs come with additional features like SMS, Voice & Roaming barred but you can have these activated and added at any time – For full information on pricing click here

When you have SMS enabled on your SIM cards there are a few features you can benefit from in the M2M Control Centre:

  • SMS Live – In the control centre you can click on any ICCID to access additional information and features, from here navigate to the bottom and click the SMS tab.
    The first option here is SMS Live, this allows you to send SMS messages from the control centre at no additional cost to your devices in the field. Many of our customers use this as a low cost way to remotely configure devices in the field by sending AT Commands via SMS – SMS Live is also available through the API
  • Message History – The second tab in SMS labelled Message History lets you view in real-time any SMS messages sent or received from that particular SIM. While you can’t see the content of the message you can see date, time, sent from and sent to information to help you diagnose any issues you may be having related to SMS on your device.
  • SMS Monitoring and Alarms – M2M One can set alerts and automation rules on services on your behalf to notify and event suspend SIM cards on high SMS usage within a month or 24 hour period. To set this up either contact your account manager or email support@m2mone.com.au
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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