M2M One – April 2018 Newsletter

M2M One Newsletter – April 2018

Welcome to M2M One’s April 2018 Newsletter,

This month M2M One are exhibiting and participating in a panel discussion at Convergence in Sydney, one of Australia’s leading conferences on innovation and disruption in the digital space. We’ll be joined by Thinxtra and Actility on a panel discussing IoT & LPWAN.

We’re starting to see pathways for cellular LPWAN take shape now with Cat-M1 devices now undergoing heavy testing in Australia and sample boards for NB-IoT starting to surface. M2M One are working to get access to NB-IoT SIM cards for testing for our customers ASAP

If you ever need any assistance with selecting the right technology or devices for your IoT project feel free to reach out to M2M One as we have an extensive partner network we can connect you with for hardware & software.

  • M2M One Payment Gateway

M2M One have completed the move to a new payment gateway for credit card payments – Click here to access – The payment portal can be accessed any time by clicking the Pay My Bill link on www.m2mone.com.au

  • SIMs for NB-IoT

At present M2M One SIM cards can access the full Telstra network for 3G, 4G/LTE and Cat-M1, while the NB-IoT network is still undergoing testing and integration M2M One can not provision existing SIM cards onto NB-IoT.
We will have access to NB-IoT enabled SIM cards shortly but will need to send you a new physical SIM card to utilize the network.
If you require NB-IoT enabled SIM cards for testing please contact your account manager or respond to this email for more information.

  • Global SIM Price Update

M2M One have negotiated some new volume based pricing and additional countries for our Global SIM service with our underlying carrier partners – For large deals or specific countries please contact your M2M One account manager for more information.

Learn, Collaborate, Innovate & Explore

M2M One will be exhibiting and participating in Convergence once again when it returns to Sydney on Wednesday 11 April 2018 at the iconic Masonic Convention Centre, on the corner of Pitt and Goulburn Streets, Sydney 2000.

Convergence is a unique blend of conference learning, trade show research and cross-industry networking.

Convergence 006 will focus on the business revolution bring driven by the latest technologies such as:

  • Robotics
  • XR (Augmented AR, Mixed MR & Virtual Reality VR)
  • Artificial Intelligence (AI)
  • The Internet of Things (IoT)
  • Blockchain & Crypto
  • Machine Learning
  • Wearable Technology
  • 3D Printing
  • FinTech / Finance Innovation

Event timeline:
Registration: 8:30am
Expo Trade Show: 9:00am – 6:00pm
Conference: 10:00am – 5:30pm
Lunch: 12:30pm – 1:00pm (included in your ticket)
Evening Events 6pm – 9pm

M2M One will be participating in a panel discussion at 12:00pm entitled “Driving Business Advantage with a clever use of the Internet of Things and M2M” alongside Thinxtra and Actility.

https://convergence.events/tickets

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool

This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.

When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:

  • Provisioning
  • SIM/Device
  • Network Connection
  • IP/Internet

Below is a quick guide to troubleshoot failures for each section:

Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from Activated, Activation Ready or Test Ready. If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side. If you see this error contact support@m2mone.com.au for immediate help.

Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

  • No power to the device
  • Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
  • No mobile coverage in area
  • SIM card incorrectly inserted or SIM reader damaged
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check power to the device, if the device is powered try cycling the power to the modem
  2. Check you have the supported mobile frequencies on your device and in your location
  3. Check our coverage map to see if you have coverage in your area
  4. Test the SIM in a mobile phone to see if it registers
  5. Reinsert the SIM and check the contacts on the SIM reader

IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

  • Incorrect or misspelled APN in the device
  • Limited power to the modem
  • Limited signal strength
  • Incorrect ports or sockets open on device
  • IPX Address incorrectly configured (IPX customers only)
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check the APN(s) in the device are spelt correctly
  2. Check signal strength on the device
  3. Check power to the device
  4. Send any necessary SMS commands to force a modem reboot
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – September 2017 Newsletter

M2M One Newsletter – September 2017

Welcome to M2M One’s September Newsletter,

This month we were pleased to be invited along to the Melbourne leg of M2M Connectivity’s LPWAN Roadshow. Traveling around Australia during September – November the team from M2M Connectivity have put together presentations from key partners to discuss Cat-M1, NBIoT (NB-1), LoRA & SigFox. These short breakfast sessions are a great introduction to LPWAN and have helped many of our customers already make some decisions on where their technology is going in the next 5 years.

In this months newsletter we give you an important update on securing your devices, provide an update on public holiday hours, invite you to join us at our next trade events All Energy Australia 2017 in October & Wearable Technologies in December and provide an update on the new look M2M Control Centre.

  • Security Update – Public IP Address Vulnerability

This month M2M One has seen increased malicious activity targeting customers with public-facing IP addresses on their devices – These are any devices using the telstra.extranet APN

At M2M One we strongly advise all customers to avoid using a public IP address at all costs by using TCP callback on the public internet APNs or configuring your devices to use M2M One’s private APN solution IPX – Click here to read our blog on IP Addressing for IoT

If for some reason your application absolutely can not work without a public-facing IP address make sure you have at a minimum changed the default username and password on your modem – The majority of malicious traffic we see is constantly trying to access devices using common login information like admin/admin and if they access your devices we’ve seen a host of unpleasant scenarios, for example:

  • Locking customers out of devices and/or wiping all data and config settings
  • Using the device as a backdoor into a corporate network
  • Posting live camera feeds from security devices to the internet
  • Hijacking devices and turning them into SMS gateways
  • Pushing large files through to increase or blow data allowances.

Please also keep in mind that even if your device isn’t compromised the constant attempts to access the device will increase your data usage exponentially as your device is sending rejection messages over the mobile network.

If you want more information on securing your SIM cards and devices contact us at support@m2mone.com.au or speak to your M2M One account manager.

  • M2M One Head Office Closure – Friday 29th September 2017

M2M One’s Melbourne head office will be closed on Friday, September 29th due to the Grand Final Eve public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30 pm on Thursday 28th of September will be shipped on Monday 2nd of October.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

 

 

 

 

 

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and 2-day conference

When you logged into the CISCO Jasper M2M Control Centre you will have noticed prompts to update to the latest version of the GUI (Graphical User Interface) as part of the Control Centre 7.0 update.

For customers who may have clicked this option and want to revert back to the ‘Classic’ view please see the steps below to switch between the new and old version of the GUI.

Step 1 – When you first log into control centre you will notice a new option in the top right hand corner of the screen called ‘Launch Refresh Preview’ clicking this option will load the new version of the interface.

Step 2 – Once you are in the new interface you can return to the older version by hovering over the ‘Refresh Preview’ menu option in the top right corner and then clicking ‘Return to Classic View’ from the drop-down options.

Step 3 – Upon clicking ‘Return to Classic View’ you will be prompted to provide feedback on the new interface, please feel free to leave feedback and press Send or alternatively click the ‘Maybe Later’ option to return to the classic view.

If you are experiencing any issues or have any questions about your account or the CISCO Jasper M2M Control Centre please email support@m2mone.com.au or call our office on 03 9696 3011 opt 2 for help.

M2M One – April 2017 Newsletter

M2M One Newsletter – April 2017

Welcome to M2M One’s April 2017 Newsletter,

We’re back from an exciting time at Connect 2017! As expected the show was packed with visitors and exhibitors sharing insights about the latest technologies. The M2M Connectivity booth was no different, with some extra excitement thanks to our special guests from Thinxtra demoing their LPWAN capabilities. If you missed any of the hardware demos you can always visit M2M Connectivity or email info@m2mconnectivity.com.au

In this month’s newsletter we unveil our new Global SIM pricing, look ahead to CeBIT in May, take a look at the expanded custom field capacity in the M2M Control Centre and offer some troubleshooting tips for making sure you get the most out of your M2M One SIM Cards.

  • New M2M One Global SIM Pricing

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We can now share this pricing with you and advise that any price decreases will be offered to existing customers immediately – You can view our new pricing model and roaming zones at https://www.m2mone.com.au/global for more information or custom pricing ask your M2M One Account Manager or email info@m2mone.com.au

  • M2M One Support 

M2M One run a dedicated staff of support engineers from our Melbourne head office, our team are experienced working with modems, modules and routers as well as troubleshooting cellular connection issues relating to M2M One SIM cards. If you are ever struggling with getting your M2M/IoT device up and running make sure you contact our friendly local support team.

You can submit a support request to M2M One at any time by emailing support@m2mone.com.au or calling our office on +61 3 9696 3011 during office hours (8:30am – 5:00pm AEST).

When submitting a support request please make sure to include the following information to help us quickly process the problem:

  • ICCID(s) or MSISDN(s) of the affected services
  • Approximate time the issues began
  • Approximate location of the affected services
  • Device being used, including cellular frequencies supported by the radio module
  • Best contact details for live troubleshooting
Join M2M One for CeBIT Australia’s return to Darling Harbour, May 23-25 2017

M2M One are pleased to once again be participating in one of Australia’s premier B2B technology expos – CeBIT Australia – Click here for free registration to the CeBIT Exhibition and visit M2M One at Stand E9

CeBIT Australia 2017 will deliver:

•        350 exhibitors across 13 zones
•        15,000 attendees
•        International Keynotes including Eugene Kaspersky
•        8 conferences
•        6 Strategic Panels
•        3 Showfloor Theatres
•        Networking events including CeBIT Black VIP evening
•        StartUp zone, conference & PitchFest

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Additional Custom Fields

This month M2M One has added an additional 7 custom fields that can be populated with unique information to be recorded against each SIM card. These are in addition to the 5 unique custom fields that each customer can add and change to their account. With this update you can now record up to 12 columns of custom information against your SIM fleet.

To view the new custom fields all you need to do is ‘right click’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, you can add or remove the columns you need including our new Customer Notes 1-7 fields.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – July 2016 Newsletter

Welcome to M2M One’s July Newsletter – We’re back in the office after a fantastic 3 days at this year’s ASIAL Security Expo, the sheer amount of security applications now utilizing wireless technology is staggering. We’ve been talking to people about connecting everything from cameras, alarm panels & vehicles to guards, dogs and even livestock.

This month we invite you to join us for an IoT workshop and conference on emerging and disruptive technologies at Convergence 003, show you some alerting & automation features available in the M2M Control Centre, show you some highlights from ASIAL, spotlight an emerging connectivity solution in SIGFOX  and as always, we remind customers that Telstra will be shutting down their 2G network on 1st of December 2016.

This month’s newsletter features:

  1. Trade Event Convergence 003
  2. M2M Control Centre Alerts & Notifications
  3. Highlights Security 2016 Photo Gallery
  4. Product Spotlight SIGFOX/Thinxtra Radio Modules
  5. Customer Reminder Telstra 2G (GSM) 900MHz Shutdown

1. Trade Event – Convergence 003

Conv3-FB-EventTimeline-01

M2M One are excited to be exhibiting our range of connectivity solutions for wireless M2M/IoT devices at Convergence 003 taking place at University of Sydney in The Refectory on Thursday the 15th of September 2016 – Click here for more

In addition to exhibiting M2M one will be participating in a Co-Creation workshop for The Internet of Things alongside SIGFOX, Thingworx and IBM – more details below:

Internet of Things Co-creation Workshop

This workshop will bring together some of the regions’ leading IoT subject matter experts (SME’s), enabling top technology executives (CTO, CIO, Head of Digital, Head of Technology, Head of IT, etc) from a broad range of industries to find ways to maximise value by integrating IoT in their business offering.

Using Design Thinking and Business Model Canvas frameworks to gain a deeper understanding of the opportunities that exist right now, as well as the steps needed to design a new business idea. The workshop will have tangible real world outcomes that include:

  • Experience succinct case studies from leading IoT service providers, including M2M One, Thingworx, Thinxtra/SIGFOX
  • Work alongside the industry leaders to design and shape real and innovative business ideas Identify what your own customers
  • Learn a little of the power of the Design Thinking and Business Model Canvas frameworks to quickly identify powerful ideas
  • Walk away with an understanding of the IoT landscape, opportunities and best of breed contacts to help roll-out your ideas

To register for the workshop and the Convergence event please visit – http://convergence.events/

2. M2M Control Centre – Alerts & Notifications

The M2M Control Center is currently going through some changes in the way it manages and distributes alerts on SIM card and Data usage, the customer facing version of these alerts are in the process of being decommissioned with a new system replacing them in late 2016.

As an interim solution M2M One will need to set-up any alert and monitoring activity on behalf of customers – M2M One can currently set up rules based on the following:

  • Data, SMS & Voice Usage in a month or within 24 hours an individual SIM
  • Change of SIM Status (Test Ready, Activated, Deactivated, etc)
  • Change of IMEI Number
  • No connection within a specific period
  • Daily Digest of Pooled Data Usage & Allowance per Rate Plan

Using automation rules and alerts are free of charge for all customers and can be set up at any time by emailing support@m2mone.com.au

3. Highlights – Security 2016 Photo Gallery

M2M-One-Security-2016-Photo-Gallery

M2M One had a great time participating in Security 2016 this year at the Melbourne Convention & Exhibition Centre, 20-22 July 2016. We look forward to seeing you in Darling Harbour for next year’s event!

In the meantime, you can view our photo gallery from the event on our blog.

4. Product Spotlight – SIGFOX/Thinxtra Radio Modules

Sigfox_Radiocrafts

SIGFOX Ultra Narrow Band High Power RF Module For Au/NZ Now Available

Radiocrafts have launched their new RC1692HP-SIG module, the first SIGFOX module designed and
pre-certified for the AU/NZ/US market standard. This is one of the first hardwares available to support a new generation of narrow-band IoT technologies and is ideal for developers interested in low power wide area communications.

Developer modules are now available from M2M Connectivity

M2M One will be working closely with local SIGFOX licensee Thinxtra to provide air-time tokens for access to the Australian SIGFOX network – For more information please contact info@m2mone.com.au

5. Reminder – Telstra 2G 900MHz Shutdown

M2M One would like to continue to remind customers that Telstra will discontinue their 2G/GSM 900MHz network on the 1st of December 2016. This will impact all M2M One customers utilising 2G/GSM only hardware in Australia.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilise 3G and soon, 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G (and soon) 4G network, so you will not need to physically change any SIM cards from M2M One.

M2M One customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown

Star Gazing – 5 Predictions for M2M & IoT Trends in 2016

Star Gazing – 5 Predictions for M2M & IoT Trends in 2016

Alright so we’re a couple of weeks into 2016 so I think I’m still within the prediction grace period? If you haven’t already you can read my review of 2015 on our blog and see how my predictions from 2015 stacked up.

Last year I was fairly bullish on specific change, and that didn’t really pan out for me… This year I’m going with slightly broader strokes.

So here are my predictions for things we can expect to see in M2M/IoT in 2016, have at it:

edge computing vs cloud computing iot and m2m

A battle for the ages… – EDGE © WWE

  1. Edge Computing vs Cloud – You may have heard the term Edge Computing start to be thrown around last year, you might have even heard someone use the term FOG computing (and if you were anything like me your head immediately hit the desk). Edge computing is the concept of putting the intelligence, processing and decision making power into the device sitting at the edge of the network.
    Typically, modems/remote devices can be seen as ‘dumb’, they simply collate data from various sensors and send it back to a central server or more recently to a cloud environment for processing and decision making.
    Edge computing wants to change this by empowering the device to make decisions as soon as the data is received.
    Reducing the latency and ‘time to act’ significantly benefits autonomous or critical applications like the increasing swarms of drones and unmanned safety units being developed for agriculture and emergency applications like forest fires.
    The other benefit to processing on the edge is that it theoretically reduces the amount of data sent back over a wireless network, a device might alert someone that it is taking an action or has completed an action rather than sending a request to act, waiting for a response, then acting.
    The debate is still in its early days with proponents on both sides arguing the benefits and drawbacks, but I have a feeling we’ll see a lot more coverage of edge computing in 2016.

    LPWAN M2M and IoT

    Some of the major LPWAN players you’ll see in 2016

  2. LPWAN on the rise – 2015 saw Low Power Wide Area Networks (LPWAN) firmly insert themselves into the IoT networking conversation. Last year France’s SIGFOX secured over $100 million in funding and announced expansion plans in the USA & Australia arguably putting themselves at the forefront of the LPWAN movement, but the LoRA Alliance & Weightless SIG are also poised to make a disruptive splash in Low Power Communications.
    Australia has it’s very own Sigfox deployer Thinxtra who will be rolling out pilot sites soon. Telstra are also looking at LPWAN with a pilot in Melbourne CBD and we expect a number of LoRA alliance deployers to be hot on their heels.
    Expect more conversation and visibility of LPWAN networks in 2016 but there is still a fair amount of consolidation & brand building to be done before we reach peak LPWAN penetration.

    iot and m2m cellular decisions

    Where do we go from here? – Parks & Recreation © NBC Universal

  3. Cellular Flux – Expect the 2G/3G/4G debate to continue to rage on in 2016 with AT&T and Telstra both poised to hit the button at the end of the year with Optus and all of Singapore’s cellular providers aiming to do the same in early 2017.
    In the operator space I can see a few scenarios happening:

    • More networks announce their 2G shutdown dates – As alternative technologies become more affordable and solution providers in some parts of the world are inevitably forced to make the change, I can see more operators feeling comfortable with pulling their 2G networks.
    • LTE leapfrogging – With a strong established base of 2G hardware in Europe I can see some operators taking the Telenor approach and shutting down 3G prior to 2G in a long term effort to consolidate everything under LTE (Read about Telenor’s 3G 2020 shutdown here) It’s a smart approach as it buys more time for operators who are still rolling out LTE base stations and fine tuning coverage and it allows their customers to continue planning and designing boards without being forced into a 3G device that may not last as long as they hope.
    • Opportunistic 2G grabs – We’ve already seen M2M/IoT MVNOs making any deal they can to squeeze more life out of 2G in the USA with Vodafone still not announcing in Australia I’m wondering if we won’t see the same here. There is even talk of some independent operators/MVNOs buying old hardware and spectrum to keep 2G alive for M2M. It’s a short term gain for a decent outlay but with Asia and Europe still churning out cheap 2G hardware it may pay off.

In the hardware space 2016 there is still some juggling of frequency bands to get the right products for multiple markets together. Most customers we work with are waiting patiently for hardware compatible with Band 28 (700Mhz) which will offer the greatest LTE coverage on Telstra’s 4GX network the successor to their Next-G 3G offering.
With Telstra’s 2G shutdown looming we’ve already seen customers in Australia testing heavily with LTE in the hopes of getting everything ready to bypass 3G entirely.

Iridium Next

Irdium NEXT coming to an orbit near you in 2016…

  1. Satellite – 2015 was a relatively quiet year for M2M/IoT over satellite, expect this to change in 2016.
    Iridium will be launching their first run of satellites for their Iridium Next constellation partnering with US space exploration heartthrobs SpaceX and Russian organization Kosmotras. With SpaceX delivering a very successful launch for Orbcomm last year, Matt Desch and the Iridium team should be feeling positive. While Next isn’t scheduled to be fully operational until 2017 the increased noise and conversation around Iridium is sure to spark renewed interest in M2M/IoT applications using satellite, especially those with global implications.
    As cellular operators continue to struggle with global roaming arrangements, pricing and interconnects we are seeing lots of customers with low bandwidth global solutions opt for the satellite route. With services like Iridium’s SBD and Inmarsat/Skywave’s IDP, companies who want a solution that will work out of the box anywhere in the world without having to deal with roaming contracts, excess usage and coverage issues are finding more and more uses for satellite as the cost for hardware and airtime comes down.
iot and m2m facepalm

Face meet palm – Star Trek Next Generation © CBS

  1. Terminology – With several major organizations already making steps to remove M2M from their corporate lexicon and replace it with IoT could we have finally settled on a term for this nebulous new technology?
    The writing has been on the wall for M2M for some time now, the term is already seen by most as an “insider term” only really used by those in the industry and not something that needs to be on customer facing marketing. To the customer this connected world and everything in it is IoT. Sure some of the major players will still try and make my palm connect with my forehead by rolling out IoE, IoYT & IIoT but now we’re starting to see job titles incorporating IoT, I think we are fairly safe to say we’ve decided on a term.
    Maybe I should be filing this one under hope rather than prediction, but could 2016 finally be the year we stop with all the pointless acronyms and corporate marketing terms and just call things what they are?
    In the solutions space I’ve already started to see a move away from using “smart”, “e-“ & the dreaded “i” prefixes for products. Does anyone really use the term smart-phone anymore? It’s just a phone, they’re all smart by definition now. Likewise we’ll start to see IoT products go from being Smart Thermostats, to just being thermostats as the technology becomes commonplace.

And there you have it – My 5 predictions for M2M/IoT in 2016! Do you think these are more likely than my 2015 predictions? I’d love to hear what you think, Let us know on Twitter @M2MOneAU, on LinkedIn at M2M One or visit our website at www.m2mone.com.au.

James Mack

General Manager – M2M One

 

The views and opinions expressed in this blog are solely those of the author and do not necessarily reflect the opinions of M2M One or M2M Group.

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