M2M One – July 2018 Newsletter

M2M One Newsletter – July 2018

Welcome to M2M One’s July Newsletter,

In this month’s newsletter we invite you to join us at Security 2018 at the Melbourne Convention Centre to talk about the latest security innovations in IoT & M2M. We’ll also be at the Australian Vending Machine Expo talking to customers about how our SIMs are supporting the vending industry across Australia.

With Telstra starting to tune down their 2100Mhz 3G network (See our previous newsletter) we’ve had lots of questions from customers about how to make sure their devices are built for the longest possible shelf life when using M2M One SIM Cards.

Telstra’s primary 3G frequency and the one they market as Next G is 850Mhz, while they do use 2100Mhz for additional capacity in populated urban areas now the majority of consumer devices are on LTE they have started to shut down 2100Mhz across Australia, as we previously advised.

Telstra’s primary frequency on LTE is B28 (700Mhz) and this is what they are marketing as 4GX in the consumer space. This will also be the frequency they run IoT technologies on (Cat-M1 & NB-IoT) in the long term. The B28 4G network has been built from rural Australia inwards so wherever you see rural 4G coverage it will more than likely be on B28.
Telstra also use B3 (1800Mhz) which was used for the early LTE networks deployed in major urban areas, this network is also being built outwards into rural areas for capacity and load balance.

For the maximum coverage, capacity and lifespan with M2M One SIM cards we strongly recommend a 850Mhz 3G & dual B28/B3 LTE modem.

  • NB-IoT SIM Trial SIM Cards

M2M One are now able to offer limited trial SIMs for testing compatible NB-IoT devices, these SIM cards come in Standard, Micro & Nano form factors and are limited to 3 per customer.

There are some limitations to the current implementation of NB-IoT which need to be considered

  • These SIMs only work on the Telstra NB-IoT network and have no access to 3G, 4G or Cat-M1 at present
  • NB-IoT is currently only available on B3 (1800Mhz)
  • Modems and Modules must specifically be capable of NB-IoT communication
  • Coverage is limited to major cities at this time
  • NB-IoT does not support SMS or Voice

If you have an NB-IoT compatible device and would like to test these SIM cards please contact your account manager or email info@m2mone.com.au

  • Support for Madison Technologies Privonet customers

M2M One are excited to be working with Madison Technologies to support their customers transitioning away from the now discontinued Privonet VPN solution.

If you’re currently using the Privonet VPN solution Madison have published a comprehensive guide on their website on how to transition your service to M2M One’s IPX environment 

M2M One are excited to exhibit at the Security 2018 when it returns to Melbourne from 25 – 27 July at the Melbourne Convention & Exhibition Centre (MCEC).

From physical and electronic solutions to biometrics and cyber security, Australia’s largest security event offers three days of business networking and intelligence sharing.

For over three decades the event has provided a showcase for new and innovative security technologies and solutions. This year, the Security Exhibition & Conference 2018 will connect with more than 5,000 security professionals with over 150 industry leading brands.

Security 2018 – Expo hours
Wed 25 Jul 9:30 am – 5:00 pm
Thu 26 Jul 9:30 am – 5:00 pm
Fri 27 Jul 9:30 am – 3:30 pm
M2M One are exhibiting at stand C27

M2M One will be exhibiting at the Australian Vending Expo tradeshow when it returns to Melbourne on the 26th and 27th of July at the Melbourne Convention Centre.

M2M One solutions power inventory management, payment and tracking systems in over 5,000 vending machines across Australia and we’re joining the show to talk about how our SIM cards are used by the vending industry.

Australian Vending Expo – Expo Hours
Thursday 26th July : 1PM – 5PM
Friday 27th July : 9AM – 3PM

Visitors to the show can register for free at the door during expo hours

M2M One are exhibiting at stand 13

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Adding new users

This month we look at how to add new users to your control centre account and give them permission to view or manage your SIM cards.

When you log into the control centre select Admin from the front page

When the admin page has loaded click on Users from the left hand menu

When the user page has loaded click Create New –

Follow the prompts on screen to set-up a new user for your account

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – November 2017 Newsletter

M2M One Newsletter – November 2017

Welcome to M2M One’s November Newsletter,

In the lead up to the Christmas and New Year holiday period we want to make sure you’re aware of both M2M One’s hours of operation over this period and of Telstra’s network embargo to help you plan your service management accordingly.

The M2M team will be heading to ICC in Sydney next week for the Wearable Technology conference, looking at IoT in the Security, Healthcare, Payments & Leisure sector using wearable devices – For registration details please see the body of this email.

For this month’s Jasper tip we’ve decided to promote the new automation rules available to customers in the control centre to make sure you get the most out of this exciting new feature.

  • CISCO Jasper M2M Control Centre SSL Certificate Update

If you are NOT using API calls to the Jasper Wireless M2M Control Centre, NO ACTION IS REQUIRED

If you are using API calls to the Jasper Wireless M2M Control Center
If you are using an automated API software or system that uses a pre-loaded *.jasperwireless.com SSL certificate
1. You will need to update your API software or system with a new certificate in order to avoid a service disruption (Remove the old certificate and install the new certificate).
2. The new certificate should be loaded on your system during the scheduled maintenance window on Wed, Nov 29 04:00 PM  until   Wed, Nov 29, 06:00 PM

Where can I obtain the new certificate:

Contact M2M One for the link

  • Telstra/M2M One IPX Network Embargo – Friday 15 December 2017 through to, Monday 08 January 2018.

Please note that embargo and restriction periods will be put in place to protect the Telstra network against accidental failures during Telstra’s busiest period – this will impact the way they can conduct work to install new services on the M2M One IPX network.

This embargo will only affect customers using M2M One’s private IPX network using the APNs ‘m2mone.com.au‘ or ‘m2mone.ipx‘ and will affect the following services:

  • Creating new IPX address pools
  • Creating new or editing existing IPSEC VPN Tunnels
  • Network Topology Change Requests

The embargo period is from Friday 15 December 2017 through to, Monday 08 January 2018

All IPX service requests must be sent to support@m2mone.com.au by the 14th of December to be actioned before the embargo period.

  • M2M One Head Office Closure – Christmas & New Year

M2M One Office Closes: Friday 22nd December at 2:00pm (Melbourne time)
M2M One Office Re-Opens: Tuesday 2nd January at 8:30am (Melbourne time)

SIM Orders: All SIM orders must be received at orders@m2mone.com.au before 3:00pm (Melbourne time) on Thursday the 21st of December – SIM orders will re-commence when the office re-opens on the 2nd of January.

Technical Support: M2M One will have emergency technical support staff available during the holiday period, please raise a ticket by using support@m2mone.com.au and for urgent escalation contact +61 3 9696 3011 (Opt 2)


WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

As a sponsor and speaker at the show M2M One are pleased to be able to offer a VIP discount code for single or two-day tickets to the event – To claim your discount simply enter the promo code below when registering:

Promo Code – WT_MCI_AUS

For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.

Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

M2M One – June 2017 Newsletter

M2M One Newsletter – June 2017

Welcome to M2M One’s June 2017 Newsletter,

We’re back after an exciting and successful CeBIT 2017 up in Sydney, it was great to meet so many people passionate about the future of M2M & IoT in Australia and we look forward to working with as many of you as possible.

One thing that really stood out was the number of questions we were getting about LPWAN technologies, it seems with the uncertainty around the lifespan of 3G/Next G in Australia many people are taking their time to look at the next logical upgrade path for their device – Do they jump to 4G/LTE as it exists today, do they wait for CAT M1 or do they hang on that bit longer for the ultra low bandwidth NB-IoT? Some people are questioning whether they stick with cellular or move to alternative technologies like SIGFOX, LoRA or even some of the new innovations coming from the satellite space.

We’ll be producing some articles on the evolution of wireless networks in the coming months but until then if you’re feeling confused about where to take your product next, get in touch – We’d love to hear from you.

  • M2M One Billing Portal Maintenance (23/6/2017)

Please note that on 23/6/2017 M2M One’s online billing portal will be down for scheduled maintenance from 10am – 2pm and will be unable for processing credit card payments. If you need to pay your invoice during this period please contact accounts@m2mone.com.au or call our office on 03 9696 3011.

  • EOFY SIM Card Orders

Please note that if you need to order any SIM cards and have them lodged as a purchase before 1st July 2017 we need to receive the order no later than 3:00pm Friday the 30th of June – All SIM orders should be sent to orders@m2mone.com.au for the fastest processing.

Security 2017 – Sydney, 26-28 July 2017

M2M One are excited to once again be exhibiting at Australia’s largest Security Expo on it’s return to Sydney. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the security industry are using our services to power Alarm Panels, IP Cameras, Tracking Devices and more.

M2M One will be located at stand B27 next to Digital Matter

Registration to the expo is free – Register Here

Using M2M One SIMs and Data Plans for redundancy & failover

M2M One SIMs are ideally designed for failover solutions, either over an ADSL link or dual SIM modem. Due to our unique cost strucure we can help you minimize the costs associated with operating a redundant SIM.

What are your options?

  1. Activation Ready – M2M One SIMs can be placed into a status called Activation Ready this stops all billing on the SIM but keeps it alive on the mobile network. As soon as data is passed through the SIM it becomes live and ‘billable’. This is a great solution for dormant SIMs that only need to be used in the event of a link failure.
  2. Managed Group Plans – As part of our ongoing service to customers M2M One manage and monitor pooled data usage on your account, with the pooled plans if one or more of your SIM cards exceeds the pool (i.e in a failover event) we can work with you to optimize the plans for the lowest cost in that month.
  3. Single Step Plans – For customers managing a single site or SIM we can create a rule that will automatically step a SIM up to the next plan when it exceeds a specific amount of data and suspending at 100GB of usage. This is an ideal solution for customers wanting a simple fixed cost solution that they can set and forget.
For more information about using M2M One SIMs in a failover or redundancy capacity or for some recommendations on compatible hardware please contact your account manager or email info@m2mone.com.au
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Locating your SIMs IP Address

This month we look at finding the IP Address of your SIM Card once its connected to the mobile network.

From Services > SIM List click on the ICCID number of any ‘In Session’ SIM card to load the Details screen. From the details screen you can see the current session information including the Session Start Time, Device IP Address and APN.

For customers using our IPX Static IP service you can locate the IP Address allocated to your SIM cards at any time by enabling the IPX Address column on the SIM List screen – This can be done by right clicking on any of the column headings in the SIM List and then ticking the IPX Address checkbox.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M Tips – Public IP vs Private IP – Addressing for M2M/IoT Devices

M2M Tips – Public IP vs Private IP – Addressing for M2M/IoT Devices

Over the past 15 years the team at M2M Connectivity & M2M One have coached, consulted, celebrated and at times commiserated with thousands of hopeful developers trying to make their mark on the Machine to Machine/Internet of Things landscape.

This series of blog posts is designed to pass on some M2M 101 style tips to developers looking to get into the space.

This weeks question is around IP address allocation for M2M/IoT devices; “what are your options? What are the associated costs? And what are the long-term implications? “


To IP or NAT to IP… (Ok that was terrible, I’m sorry)

The first thing I want to achieve with this post is to address some common questions we get asked on a daily basis when it comes to IP addressing.

  1. Where is IPv6? – To most people involved in IP networking, especially in the M2M space this has been the Holy Grail for the past 3 years but in reality there is still some way to go from a hardware and network architecture perspective for it to be commonplace. I know the IoT is going to be a big factor in driving IPv6 uptake but from a cellular M2M perspective it’s all IPv4 all the time… for now.
  1. Gimme that Public Static IPv4 address – Looks good, sounds good but in reality it’s hard to find due to the lack of IPv4 addresses, the cost of maintaining those addresses and the various security issues related to having a permanently discoverable IP address, which I’ll discuss a little later.
  1. My device is useless without an addressable IP – This is possibly the biggest misconception around IP addressing in M2M. Yes being able to address a device when needed is useful, but there are literarily millions of devices that function just as well by initiating communications remotely without needing to be poked or prodded by you or your server.

So what are your options when it comes to IP addressing and management for M2M/IoT devices? Please keep in mind that I’m not a network engineer so these are my limited technical interpretations of M2M IP addressing.


Public Internet Access via NAT with dynamic private addressing

Public Internet Access via NAT with dynamic private addressing

Public Internet Access via NAT with dynamic private addressing


  • Easy to acquire.
  • No set up cost.
  • Low monthly fee.


  • No ability to directly address a device.
  • Data is sent across the public internet (may not comply with some security policies).

This is the most common solution we see for M2M devices, as it requires very little effort in terms of set up and cost. It basically utilizes common carrier APNs (the same as you would see on a phone or tablet SIM) to give an M2M device access to the public Internet to send and receive data.

The IP address of the SIM is hidden behind the networks firewall so the device can’t be addressed directly across the public internet, which means all devices with this setup need to initiate a communication session with the host service/client.

Example: M2M One would issue a SIM with our common internet APN (telstra.internet or telstra.m2m) and the customer would then program their device to initiate communication using one or both of these APNs. When the device calls in, it then exposes it’s IP address to the host allowing two-way communication.


Public Internet Access with dynamic public IP

Public Internet Access with dynamic public IP

Public Internet Access with dynamic public IP


  • No set up cost.
  • Low monthly fee.
  • Addressable IP.


  • IP is dynamic so changes each session.
  • Public IP can be susceptible to DDOS & packet sniffing which at the very least drives up data costs each month.
  • Can be difficult to acquire in some markets

Another popular solution, if you can get it. Again popular because it costs very little in terms of set up and monthly on goings. The difference here is that while it still uses the public Internet over a common APN, it allocates a publically addressable IP address.

The issue that then needs to be overcome is the fact that the IP address changes, usually with each new session. This means that it is impossible to accurately address a device without using a DynDNS server to allocate a fixed address/name to an asset.

Another issue is that due the increased amount of bot and sniffing traffic on the Internet, most public IP addresses are scanned at some point. This can cause a device to respond; even though it is not sending any data an acknowledgement still utilizes resources on a public network, which can drive up monthly data costs. We have seen customers who typically use around 5MB per month go up to 20 or 30MB when using public IP addressing.

Example: M2M One would issue a SIM with a dynamic public APN (telstra.extranet), when the device first connects to the internet the customer can poll the device or utilize the M2M One Control Centre to find the IP address of his unit. This can then be added to a DynDNS server and the IP managed by a client on the device, which updates the server whenever the IP address changes, but maintains an addressable name/alias.


Private Static IP Addressing

Private Static IP Addressing

Private Static IP Addressing


  • Highly Secure.
  • Addressable IP.
  • Address never changes.


  • Typically has higher set up and monthly costs
  • Requires additional networking, VPN etc
  • Can be hard to obtain in certain markets

Due to the lack of IPv4 space this is most often the only solution for customers who absolutely need a completely static addressable IP. The customer is assigned an IP range, usually on a private APN this allows each device to be given it’s own unchanging IP address.

The problem is that these IP addresses exist in a private space meaning they can not be accessed from the “outside world” this makes them extremely secure but means that you need a method of getting in to the private IP space. This is typically achieved through a VPN tunnel but can also be done on a peer-to-peer level by using a centrally allocated router configured on that IP space to talk to all other devices in the field.

Example: M2M One would issues a SIM with our private APN and an IP range to a customer. M2M One would then allocate a private IP address to each of their devices in the field, by configuring a VPN between their server and IP subnet they can communicate with each device in a private closed loop environment with fully encrypted traffic traveling back to their server.


You can also find more information on private IP addressing at https://www.m2mone.com.au/m2m-wireless-ip-networking/

Hopefully this post hasn’t caused too many people far more technical than me to shout at their screen and spill their coffee, but if it has please feel free to comment and share your knowledge and expertise!

Did you find this tip useful? Do you have some questions on the Machine-to-Machine and Internet of Things industry we can answer for you? Let us know on Twitter @M2MOneAU, on LinkedIn at M2M One or visit our website at www.m2mone.com.au.

James Mack

General Manager – M2M One


The views and opinions expressed in this blog site are solely those of the author and do not necessarily reflect the opinions of M2M One or M2M Group.

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