M2M One – April 2020 Newsletter

M2M One Newsletter – April 2020

Welcome to the April edition of the M2M One Newsletter. 

This month we keep you updated on our management within the current Covid-19 environment, along with information on the services we provide for fleet optimisation during the isolation period. 
M2M One are also pleased to announce that the commercial launch of our NB-IoT sim cards is drawing ever closer – read on to find out more.

  • Impact of Coronavirus (COVID-19)

As we all adjust to these new working and living conditions, we would like to reassure our customers we are still here working in a full capacity (albeit with a majority of our staff working from home). We have a skeleton crew working in the office to manage the shipment of SIMs.

During this time, we are working with customers to better optimise your SIM fleet. If you need help managing your plans – or optimising them, given recent changes – please reach out to the Customer Services Team or your Account Manager, and we can run a complimentary audit on your account to see what improvements can be achieved for you.

I would also like to take this opportunity to wish that all of our customers and their families stay safe, and that we all keep working together to “flatten the curve”.

  • Commercial Launch of NB-IoT

Over the past several months we have been bringing you updates on the latest Telstra NB-IoT offering.  While not commercial yet, we are getting much closer, with an intended launch date next month.
Until that time we have some further information about the final commercial product offering.

· SIM cards for use on the NB-IoT network will be specialist SIM cards operating on a specific version of the CISCO Jasper Control Centre

· There will be three rate plans for NB-IoT:
1.  85KB a month (equivalent to 1MB a year)
2.  256 KB a month (equivalent to 3MB a year)
3.  427 KB a month (equivalent to 5MB a year)

·         There will be pooling across the same rate plan.
·         Any Rate plan change will be effective as of the start of the following month.
·         The APN with be telstra.iot
·         Cat-M1 can be used on that APN but will be restricted to the above data plans only.

Once we have a final launch date we will be updating all customers. Until then, if you would like to discuss the NB-IoT please reach out to one of our account managers.

  • Events Attended

Due to current Covid-19 situation, all events have been cancelled, however we have managed to have many more face-to-face meetings using technologies such as Microsoft Teams, Skype for Business and Zoom.

If you would like to have a face-to-face meeting with one of our staff, please just reach out and we can arrange a video conference to help work through your M2M/IoT needs.

We are still hopeful that there are a number of trade shows scheduled to go on later in the year – we will keep you updated as soon as we have heard more.

In the mean-time please feel free to reach out to us for a face-to-face video conference to discuss your requirements.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Custom Field Management

M2M One offer up to 12 columns of custom information that can be recorded in Jasper against your SIM fleet.

By default we have 7 Customer Notes fields available in Jasper. These can be turned on by ‘right clicking’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings. You can then add or remove the columns you need, including our Customer Notes 1-6 and Customer Modem ID fields.

If you find that these fields aren’t enough for your requirements, you can add an additional 5 Custom Fields that are completely unique to your account by going to Admin > Custom Fields in Jasper and enabling the 5 custom field options available. These fields can be given unique column names for greater customisation.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – November 2019 Newsletter

M2M One Newsletter – November 2019

Welcome to M2M One’s November 2019 Newsletter,

This month, we start our ongoing series on preparing for the Telstra 3G Shutdown – to find out more, see our feature below.
We also have a wrap up on the trade shows participated in recently, as well as some information on the delayed Jasper Migration and Christmas Embargo period.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Last month, Telstra announced it will officially shut down its 3G (850Mhz) network in June 2024 (https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/). 
As we head towards the shutdown, we remain available to help our customers prepare and migrate across to 4G and beyond.

If you have a 3G-only solution and are having trouble finding ready-to-go 4G hardware, please get in touch. We can assist with connecting you to a wide range of providers and solutions for applications such as:
·         Tracking and telematics
·         Environmental sensors and data loggers
·         Remote control and PLC devices
·         Standalone cellular modem
·         Cellular Modules

And many more. Simply reach out to our team and we can point you in the right direction.

We will also be working with Telstra to provide our customers with lists of 3G-only devices on the network. Our aim is to pass this information through to you directly as we receive it to help you better plan for the transition. 

  • Telstra End of Year Restriction (Embargo)

We would like to inform all customers that Telstra will have its annual Embargo period on IPX changes – If you believe you will need any IPX services over the Christmas period, please make sure you let your account manager know ASAP.

Restriction Overview: no new IPX orders or change requests.
Start time: Monday 16th December 2019
End Time: Monday 13th January 2020

  • M2M One Christmas Closure Dates

The M2M One Office will be closed from:
Tuesday 24th December 2019 (2:00pm) – Friday 3rd January 2020, reopening for normal business on Monday 6th January 2020.

Last date for shipment of sims:
SIM Card orders need to be in by 12:00pm (Melbourne Time) Thursday 19th December 2019 to guarantee delivery before Christmas.

There will be skeleton staff on call for emergency situations.

  • Trade Show Wrap-Up

o    IoT Impact

This was the second year of IoT impact, and it has greatly improved since the inaugural show. There was great representation across the M2M and IoT industries, including Agriculture, Water, Health, Smart Cities, Telematics, Energy Monitoring and more. A number of innovative start-ups were present, showcasing their applications and use cases.

What was interesting to see was the increase in the number of applications being built around the smart sensor and remote control industries. Enabling live data to be collected, analysed and reported on across many different applications allows for smarter real-time decision making.

o    All Energy

The All Energy Conference and Exhibition (co-located with the Energy Efficiency and Waste Expo) continues to expand, now taking up an impressive 10 halls at the Melbourne Exhibition and Convention Centre.

The M2M and IoT applications in these industries continues to expand from basic solar panel monitoring, inverter monitoring and smart metering. Today there are innovative solutions for monitoring generators and off-grid systems, wind farms, tracking of EV vehicles and monitoring of EV charging stations, battery storage monitoring, compacting bins and collection route generation. These were just some of the solutions that were available on show from a wide range of suppliers.

o    CeBit

CeBit has gone through a dramatic change this year – moving away from the traditional expo style, and into a more modern “Technology Festival”.  While the show was smaller than it has been in past years, the conversation were still very interesting and targeted to those wanting to work in the technology space.

The outdoor portion had some highly-engaging IoT applications on display, such as telematics of high-performance vehicles and race cars, and a course designed to test-ride Lime scooters. (A shared electric scooter system popular in the Brisbane area).

Inside the expo hall there were a number of exhibitors who work in the IoT space, while the presentations and subsequent discussions on the main stage were high-quality, covering a number of topics ranging from cyber security to AI to robotics (and of course IoT). Many main stage presenters touched on the topic of Smart Cities.

There was also a growing number of customers playing in the IIoT (Industrial IoT) space, which we expect we will see more of in years to come.

  • Notification of upcoming planned service disruption to the M2M Control Centre

Last month we informed all our customers of an upcoming planned disruption to the M2M Control Centre: https://www.m2mone.com.au/m2m-one-october-2019-newsletter/.  This potential disruption is to perform some necessary migration works to the Control Centre HLR. There have been some delays in this process and we expect this work to be carried out soon.

Once we have final confirmation on the dates of these necessary works we will update everyone via an email Notification.

If you have any questions please feel free to get in touch with the support team.

It has been a busy year for M2M One, participating in more events than ever before. We enjoy exhibiting at these shows – which make it even easier to see many of our customers’ new offerings across a wide range of industries – and we look forward to continuing to do so next year.  

The final expo we will be attending this year is the annual Comms Connect Tradeshow.

Comms Connect – Stand 132 https://melbourne.comms-connect.com.au/

We are looking forward to returning to the Melbourne Exhibition Centre for Comms Connect, running from November 26th – 28th.
While this shows’ history is based in two-way radios, UHF and Tetra communications, they have been adding a significant focus on cellular communications with the ongoing improvements and penetration of PTToC (Push to Talk Over Cellular).

We will be on hand at Stand 132 to discuss and help customers roll out these technologies through our managed M2M / IoT SIM solutions. If you are in Melbourne please come by, say hi to the team and enter the draw to win a Google Home Hub!

 

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Test Ready

This month – a reminder on the Test Ready Status. By default when M2M One ship SIM cards to you, they will be loaded automatically into your Control Centre in a state called Test Ready.

When a SIM is in this state it is live, and provisioned to use the Telstra mobile network. However the SIM doesn’t become billable until you use either:

  • 20KBs of data
  • 4 SMS or
  • any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – October 2019 Newsletter

M2M One Newsletter – October 2019

Welcome to M2M One’s October 2019 Newsletter,

There is a lot happening this month!

The big news is of course Telstra’s announcement of an official shutdown for it’s 3G/NextG network scheduled for 2024.

M2M One will be participating in 3 different trade shows and as always would love for you to join us to talk about your IoT/M2M challenges and how we can help you achieve your goals. We also have a wrap up from the National Roads and Traffic Expo which we exhibited at in September. 

Lastly we also have an important notification on planned works for the CISCO Jasper Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Headline news this month is the official notification from Telstra about their planned 3G shut down.  We sent out an official notification last week, but for those of you who may have missed it here is the pertinent information you need to know.

If you need help with a transition plan please feel to reach out to  your Business Development Manager or myself directly for assistance in preparing for the shut down.

  • National Roads and Traffic Expo Wrap-up

In late September M2M One exhibited for the first time at the National Roads and Traffic Expo, held in the Melbourne Exhibition Centre.  It was a fantastic showcase of services and technologies for the Road and Traffic Industry.

From an M2M/IoT perspective we saw a very familiar story – more and more solutions being powered by wireless technology most over cellular.  Not surprisingly parking payment solutions, tracking, telematics and remote signage were on display, and some interesting ongoing developments in the Push-to-Talk Over Cellular industry.

With new cellular technology expanding capacity and operating costs being reduced, now is a great to to explore developing an IoT strategy for your business – whatever market vertical you operate in.

If you would like to discuss further possibilities please reach out to arrange a discussion.

  • Upcoming planned maintenance to the CISCO Jasper M2M Control Centre

Please be reminded that there will be some disruptions to M2M One’s instance of the CISCO Jasper M2M Control Centre due to planned network maintenance work that will occur in the months of October and November 2019.

Why is planned maintenance required?
The CISCO Jasper M2M Control Centre will no longer make use of the CISCO mobile network and instead will be provisioned and authenticate directly on the Telstra mobile network.  This aims to provide a more cost effective, scalable and resilient IoT connectivity solution.

What will be done?
There will be two changes (maintenance windows) that will take place as part of the migration of services between Cisco and the Telstra core mobile network: 

  1. Dual Provisioning – a 2 hour impact (maintenance window) to services where dual provisioning will be setup so that services will be provisioned on both the CISCO network as well as the Telstra Network.  The impact during this period will be as follows:
    •  There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      • All user logins will be disabled to prevent any updates on Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the  maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  2.  A Signaling cut-over – will take place during a 5 hour maintenance window where the mobile signaling of all M2M Control Centre services will be migrated to Telstra’s core mobile network.  During this 5 hour period the impact will be as follows:
    • There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      •  All user logins and automation rules will be disabled to prevent any updates to data in Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  3. During the 5 hour window there will be an impact on mobile terminating SMS – all services will not be able to receive SMS.
  4. During the 5 hour window there will be an impact to mobile terminating voice – all services that are enabled for voice calls will not be able to receive a voice call.
  5. Data sessions should not be impacted but if a session is dropped the device will be able to re attach and transmit data within an hour inside the maintenance window.

When will this take place?
The dual provisioning change will take place during the week of to 21st to 25th of October 2019 and on the selected day the maintenance window will be from 00:01 until 02:00 AEST
The Signalling cut-over will take place during the week of 11th to the 15th of November 2019 and on the selected day the maintenance window will be from 00:01 until 05:00 AEST.

A separate communication will be provided closer to the time informing you of the exact day within the dates mentioned above – If these dates change an updated notification will be sent informing you of the revised schedule.

What Action is required?
No action is required. 

We appreciate your support and patience while Telstra, CISCO & M2M One perform these necessary changes.

It is a very hectic month for the M2M One team as we will be exhibiting across three trade shows in October.

As always we would like to extend an open invitation to all our customers, partners and peers to visit the our stands and discuss how we can best help you achieve your goals in IoT/M2M.

IoT Impact – Stand: E22 – https://www.iotimpact.com.au/

This is the second year for the IoT Impact event and this year it is being held at the Hyatt Regency Hotel in Sydney.  As with last year this is going to be a great place to get information for those trying get started in the IoT Space

All Energy – Stand: G122 – https://www.all-energy.com.au/

M2M One will again be attending the All Energy Trade Show in Melbourne – one of the largest tradeshows showcases clean and renewable energy.  It is again being co located with the Waste Expo – the largest gathering of waste management technology and services in Australia.  Excitingly this year, All Energy is also being co located with a new trade show – Energy Efficiency, focusing on the latest technology and advances in energy efficiency.

CEBIT Australia – Stand: E12 – https://www.cebit.com.au/

This is an exciting year for CeBit as they morph the show into a “Technology Festival” celebrating technology and innovation and how we interact with it in every area of our lives.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Automation Rules

The Control Centre has a great number of Automation Rules which we have discussed in the past.  This month we would like to focus on a specific security automation rule which can be helpful in ensure your devices are not abused in the field.

It is unfortunately not uncommon for the sim cards in M2M/IoT devices to be removed without permission and placed into other devices (such as phones, WiFi hot-spots etc) and abused for the free data.  Often this can create very high amount of data overruns which can be very costly (especially if you plan has a high excess data rate).

There are many way to help prevent this, and for more detailed advice please get in touch with the M2M One team for help tailored to your specific need.

However today we will discuss one method of protect by using the “Security” Automation Rule in Jasper.

This rule is based on a registered IMEI change.  Essentially you can program a trigger that if the network detects an IMEI number has changed it will process an action.  Those action can be:

  • Send an email notification
  • Change the SIMS Status (e.g deactivate the sim)
  • Push an API message
  • Send an SMS notification

This simple security rule will allow you to ensure that the only data being used is on the device you have deployed.

For further help on implementing this, or any other Automation rules please get in touch with the Customer Service Management team, or your assigned Business Development Manager.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – September 2019 Newsletter

M2M One Newsletter – September 2019

Welcome to M2M One’s September 2019 Newsletter,

It has been a busy time in the industry and we have a lot to share this month; we have a wrap-up of our attendance at Telstra Vantage event; we are also pleased to launch our new Customer Billing Portal; and have a further update on the progression of NB-IoT commercial launch. Lastly, we will share a security certificate update for the M2M One Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra Vantage Wrap-Up

Last week Telstra held its annual Vantage Roadshow in Melbourne. It was an impressive show, and bigger than ever. The event provided attendees with comprehensive information about the ongoing rollout of Australia’s first commercial 5G network. There was a very informative demonstration of the capabilities of 5G, which included a 360 degree, 8k live stream from the Gold Coast.

For me information on the stream see here (https://exchange.telstra.com.au/australias-first-live-5g-broadcast-and-what-5g-could-mean-for-entertainment/)

While there is a lot of discussion around 5G and what it can bring for the future, it is still very early days for M2M/IoT applications as there is still work to finalise the IoT standards in a 5G world.  Having said that, there is still much work being done for M2M and IoT applications using Cat-M1, LTE and NB-IoT.  There were many partners present at the show, offering some very interesting applications.

There was also a working demonstration of the water monitoring solution developed with MIoT using the recently approved Captis devices. These devices can give businesses access to information and control in the field, and are a great example of the technology that is going to power the Smart Cities projects of the future.

For more information on these technologies please get in touch with our sales team for advice.

  • NB-IoT Update

We are continuing to work on the commercial launch of the NB-IoT plans – we are hopeful to be able to launch this in the next few months.

As mentioned there will be specific NB-IoT sims running on the new “telstra.iot” APN.

Until they have been launched commercially, we still have access to a limited number of trial sims. If you would like access to these for testing please reach out to us.

  • New Customer Billing Portal

We have been busy in the backend in preparing our billing portal which has now gone live.
In the portal our customers will have access to:
o   Previous statements
o   Payment history
o   Ability to set up and edit direct debits.
o   Secure payment gateway to make payments.

If you would like access to the portal please contact accounts@m2mone.com.au for instructions on how to get set up.

  • Notification of Security Certificate for the Telstra Wireless M2M Control Centre (Jasper)

As a scheduled maintenance activity, Cisco Jasper is replacing the existing Secure Socket Layer (SSL) Security Certificate. The renewal is required to maintain availability of secure access to the Control Centre Platform via API. The certificate update is to occur on Thursday 12th September 2019 at 2:00pm.

If you access the Control Centre Platform via API or a system that uses a pre-loaded *.jasperwireless.com certificate, you will need to take further action to ensure that you can continue to access the platform after this change.

WHO IS AFFECTED BY THIS CHANGE:

If you access the Control Centre platform via API and you have:

1. Preloaded the *.jasperwireless.com certificate in your automation API software or system, or
2. Hardcoded the existing certificate into an API client application.

Then you will need to replace the existing certificate in your application or system with the new certificate, in order for your access to the API to keep working.

WHAT DO YOU NEED TO DO:

Prepare and plan to replace the certificate in your system or software during or soon after the change window starting on Thursday 12th September at 2pm AEST.

1. To access the new certificate:

a. Contact Support (support@m2mone.com.au) to receive the new certificate. Alternatively,
b. Download the new certificate from this link in readiness for the change

2. During or soon after the maintenance window, update your old certificate with the new certificate. NB: If you replace the certificate before the above maintenance window, then your API access will not work until after the maintenance window.

WHAT WILL HAPPEN IF I DO NOT REPLACE THE CERTIFICATE?

1. API operation will be impacted if the SSL certificate is not updated during or immediately after the scheduled maintenance
2. Please do not replace the certificate prior to maintenance window as this will impact operation until Maintenance is completed.

We apologise in advance for any inconvenience caused.

For the first time, M2M One is excited to be attending the National Roads & Traffic Expo 17–18 September at the Melbourne Exhibition Centre. 

The National Road & Transport Expo focuses on road transport ecosystems including infrastructure, traffic management, smart mobility, parking and safety. As with many other industries, there is also a large amount of growth with M2M / IoT solutions and we look forward to being a part of the expo. If you are in Melbourne, please come along and say hello to the team at stand #429 – registration and trade entry is free into the expo.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Custom Field Management

M2M One offer up to 12 columns of custom information that can be recorded in Jasper against your SIM fleet.

By default we have 7 Customer Notes fields available in Jasper that can be turned on by ‘right clicking’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, and you can add or remove the columns you need – including our Customer Notes 1-6, and Customer Modem ID fields.

If you find that these fields aren’t enough for your needs, you can add an additional 5 Custom Fields that are completely unique to your account. Go to Admin > Custom Fields in Jasper and enable the 5 custom field options available. These fields are able to be given unique column names for greater customisation.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Is 5G the Right Technology for Asset Tracking and Telematics?

As you may have seen Telstra have been heralding the arrival of 5G in Australia, with CBD areas across 10 cities already enabled, and another 25 set to receive coverage in the next 12 months after a successful series of trials in the Gold Coast around the Commonwealth Games.

With the emergence of any new wireless technology comes the inevitable question ‘Should I upgrade?’

Let’s look at the biggest drawcard for 5G as promoted by the carriers – Speed. Theoretically 5G offers speeds of up to 20 times the streaming speed of 4G.

However, M2M and IoT devices such as asset trackers only send small amounts of data at intervals, as opposed to high-intensity data usage applications such as video streaming. There is no requirement for such high speeds to send a few kilobytes of data, even if a device is messaging every minute or so.

Additionally, battery-powered devices often require low-power usage, as they are required to run over long periods, and often travel across remote areas. Naturally, high-intensity data requirements are going to take a toll on battery life. This is where Low-Power Wide-Area Networks (LPWAN) over 4G/LTE such as NB-IoT and Cat-M1 come into play.

 

 

They are ideal for IoT applications, whether it is a few devices out in the field, or thousands. They offer widespread, highly-directional network coverage, at a low cost. By contrast, 5G networks require more cells, as higher-frequency networks broadcast in a directional pattern.

The case for requiring 5G speeds in telematics and asset tracking applications is currently for fringe applications that stream data 24/7 for highly critical diagnostics, pulling every bit of available diagnostic information from the vehicle, asset or an array of sensors and cameras outputting at 4K resolutions.

The other factor to consider is that while 5G is being rolled out in many countries across Europe and Asia, this technology is still in its infancy and is going to require a lot of ‘tweaking’ before it’s as stable as existing 4G/LTE networks. While handset manufacturers like Apple, Samsung and Huawei have the luxury of billions of ‘guinea pigs’ testing their devices and rolling out regular firmware updates to stay in sync with the network. IoT module and device manufacturers typically work in quantities reaching the upper hundreds of thousands so bugs may be slower emerging and fixed.

This isn’t to say that 5G will never be the right technology for these particular IoT applications, in fact one of the unsung heroes of 5G is higher levels of network segregation. Much like how Cat-M1 and NB-IoT allow network operators to partition network traffic and bandwidth to sacrifice speed for capacity 5G will expand this capability exponentially, potentially giving rise to a true ‘pay for what you use’ type model for both speed and data consumption.

At M2M One we saw first-hand the pain caused by the 2G shutdown and understand how difficult it can be to migrate fleets of remote devices to a new technology. This is why we want to urge customers who are using 4G/LTE and its LPWAN derivatives not to panic, but instead stay the course with the technology now becoming more widely available, cost-effective and stable. Now is still a great time to start rolling out 4G/LTE powered devices for asset tracking and telematics use.

If you want to learn more about 5G, 4G/LTE and all things IoT we encourage you to come and find M2M One at stand B18 at Telstra Vantage (4th – 5th September 2019 in Melbourne) where we hope to learn more about Telstra’s plans for M2M and IoT in a 5G world.

If you’re in the vehicle and asset monitoring space and unable to attend Telstra Vantage be sure to visit M2M One at stand 429 at National Roads & Traffic (17-18 September 2019 in Melbourne) where we will be helping customers in transport and infrastructure connect assets, vehicles and devices to Australian IoT networks.

Sources:

https://www.whistleout.com.au/MobilePhones/Guides/Telstra-5G-Network-Coverage

https://www.digitalmatter.com/About-Us/News/4G-vs-5G-for-IoT-and-GPS-Tracking?utm_source=LinkedIn&utm_medium=Social&utm_campaign=4G_5G

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