M2M One – May 2018 Newsletter

M2M One Newsletter – May 2018

Welcome to M2M One’s May 2018 Newsletter,

This month M2M One are exhibiting at the inaugural Melbourne MegaTrans event from 10-12 May at Melbourne Convention Centre. At this show we’ll be talking about how customers in transport and logistics are improving their monthly spend on communications by switching to M2M One and getting more control over their SIM fleet.

Straight after MegaTrans we’ll be hopping on a plane to Sydney for CeBIT Australia 2018, 15-17 May at ICC Darling Harbour, Sydney. As Australia’s premier ICT and Technology event we’ll be using CeBIT to talk to customers about how M2M One SIMs are the perfect solution for business continuity and failover when paired with intelligent routing solutions like Cradlepoint.

If you plan on attending either show, please reach out as we’d love to meet you and talk about your IoT strategy! If you can’t make either show, reach out to us and we can connect you with the M2M One sales manager for your state.

  • CISCO Jasper SSL Renewal

M2M One’s Control Centre partner CISCO Jasper will be renewing the SSL certificate on the control centre on Tuesday 15th of May. This change won’t affect access to the control centre or usage of the platform, however if you embed the CISCO Jasper SSL key in your API integration then you will need to update to the latest version.

  • Updated Pricing

We’ll be implementing new pricing for customers with over 10,000 active SIM cards in May, if you’d like more information about our bulk pricing please contact your account manager today.

  • Phasing out of CAP Data Plans

M2M One will begin phasing out our CAP Data plans over the next two months. M2M One originally implemented the CAP Data Plans as a way of protecting our customers against overage by locking the SIM card when it reaches its data allowance. As CISCO Jasper have improved their platform and automation rules these plans have become cumbersome for customers to manage and cause more issues than solutions in most cases.
We’ll be working with customers over the next two months to make sure that we implement excess and data management rules so you enjoy the same level of excess protection with the added bonus of group data pooling.

MegaTrans Melbourne Expo Hours
Thursday 10th May 2018 – 10:00am – 5:30pm
Friday 11th May 2018 – 10:00am – 5:30pm
Saturday 12th May 2018 – 10:00am – 5:00pm
M2M One are located at stand #5214
CeBIT 2018 Expo Hours
Tuesday 15 May – 10am to 5pm
Wednesday 16 May – 10am to 7pm
Thursday 17 May – 10am to 4.30pm
M2M One are located at stand #I20

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

SIM LogisticsThis month we explain how M2M One SIMs are delivered and activated.

By default when M2M One ship SIM cards to you, they will be loaded automatically into your control centre in a state called Test Ready.

When a SIM is in this state it is live and provisioned to use the Telstra mobile network, however the SIM doesn’t become billable until you use either 20KBs of data, 4 SMS or any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2017 Newsletter

M2M One Newsletter – April 2017

Welcome to M2M One’s April 2017 Newsletter,

We’re back from an exciting time at Connect 2017! As expected the show was packed with visitors and exhibitors sharing insights about the latest technologies. The M2M Connectivity booth was no different, with some extra excitement thanks to our special guests from Thinxtra demoing their LPWAN capabilities. If you missed any of the hardware demos you can always visit M2M Connectivity or email info@m2mconnectivity.com.au

In this month’s newsletter we unveil our new Global SIM pricing, look ahead to CeBIT in May, take a look at the expanded custom field capacity in the M2M Control Centre and offer some troubleshooting tips for making sure you get the most out of your M2M One SIM Cards.

  • New M2M One Global SIM Pricing

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We can now share this pricing with you and advise that any price decreases will be offered to existing customers immediately – You can view our new pricing model and roaming zones at https://www.m2mone.com.au/global for more information or custom pricing ask your M2M One Account Manager or email info@m2mone.com.au

  • M2M One Support 

M2M One run a dedicated staff of support engineers from our Melbourne head office, our team are experienced working with modems, modules and routers as well as troubleshooting cellular connection issues relating to M2M One SIM cards. If you are ever struggling with getting your M2M/IoT device up and running make sure you contact our friendly local support team.

You can submit a support request to M2M One at any time by emailing support@m2mone.com.au or calling our office on +61 3 9696 3011 during office hours (8:30am – 5:00pm AEST).

When submitting a support request please make sure to include the following information to help us quickly process the problem:

  • ICCID(s) or MSISDN(s) of the affected services
  • Approximate time the issues began
  • Approximate location of the affected services
  • Device being used, including cellular frequencies supported by the radio module
  • Best contact details for live troubleshooting
Join M2M One for CeBIT Australia’s return to Darling Harbour, May 23-25 2017

M2M One are pleased to once again be participating in one of Australia’s premier B2B technology expos – CeBIT Australia – Click here for free registration to the CeBIT Exhibition and visit M2M One at Stand E9

CeBIT Australia 2017 will deliver:

•        350 exhibitors across 13 zones
•        15,000 attendees
•        International Keynotes including Eugene Kaspersky
•        8 conferences
•        6 Strategic Panels
•        3 Showfloor Theatres
•        Networking events including CeBIT Black VIP evening
•        StartUp zone, conference & PitchFest

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Additional Custom Fields

This month M2M One has added an additional 7 custom fields that can be populated with unique information to be recorded against each SIM card. These are in addition to the 5 unique custom fields that each customer can add and change to their account. With this update you can now record up to 12 columns of custom information against your SIM fleet.

To view the new custom fields all you need to do is ‘right click’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, you can add or remove the columns you need including our new Customer Notes 1-7 fields.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – December 2016 Newsletter

Welcome to M2M One’s December Newsletter.

As 2016 draws to a close we’d like to thank our customers, partners and peers for a great year and wish you all every success in 2017.

In December we look at the aftermath of Telstra’s 2G shutdown and what the future has in store for remaining 2G devices in Australia, advise you of our operating hours over Christmas & New Years, offer some tips on managing your devices through the M2M One Control Centre and a reminder about our new data plans and features.

This month’s newsletter features:

  1. Notification – M2M One Operating Hours – Christmas & New Year
  2. 2G Update – Post-Telstra 2G Shutdown information
  3. M2M Control Centre – Managing Devices
  4. Pricing & Features – M2M One SIM Cards and Data Plans

1. Notification M2M One Operating Hours – Christmas & New Year

m2m-one-christmas-hours

Christmas & New Years Operating Hours
 
M2M One Office Closes – 5:00pm Thursday 22nd December 2016
M2M One Office Re-Opens – 8:30am Tuesday 3rd January 2017
SIM Orders & Dispatch

Cut-Off for SIM Orders – 2:00pm Thursday 22nd December 2016
SIM Orders Re-commence – Tuesday 3rd January 2017

 

SIM orders can be placed by e-mailing orders@m2mone.com.au

Telstra & M2M One Network Embargo

Embargo begins – Friday 16th December 2016
Embargo ends – Monday 9th January 2017
While the network embargo is in effect M2M One are unable to process any new orders for Static IP or VPN services (IPX) or make any network level changes on existing VPN Tunnels/Clients.

2. 2G Update Post Telstra 2G Shut-Down Information

aus-2g-shutdown-image-v4

Australian 2G Shutdown
 

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work on the Telstra network, 850Mhz is a requirement for a 3G connection)

To learn more about the Australian 2G shutdown and to prepare your Optus & Vodafone devices for their shut-down next year, you can read our blog at – https://www.m2mone.com.au/preparing-your-business-for-the-2g-gsm-network-shut-down-in-australia/

3. M2M Control Centre – Managing Devices

M2M One provides all of our customers with access to the CISCO Jasper M2M Control Centre, whether you have a single SIM or 10,000 this online portal can help you manage your SIM fleet in real-time as well as monitor data usage.
When you create your account with M2M One at https://www.m2mone.com.au/get-connected/ and our accounts team has approved the application you will get an email with your login credentials to the M2M Control Centre – If you still don’t have access please email accounts@m2mone.com.au
When you log into the system you have the ability to:
  • Activate/Deactivate SIM cards
  • Edit End User/ Cost Centre details for individual customers
  • Add and edit up to 5 additional custom fields that can be stored against each of your SIMs
  • Diagnose and monitor data usage, network connectivity and activity in real-time
  • All changes can be made through the portal GUI or in bulk by uploading a spreadsheet

You will need to contact M2M One support to:

  • Change Rate Plan or APN on a SIM
  • Configure Alerts & Rules on SIMs (This is temporary, until the feature is re-activated for customers in 2017)
For more detailed information and instructions on how to manage your SIM fleet visit – https://www.m2mone.com.au/m2m-downloads/manuals/M2M-One-Control%20Centre-Customer-Admin-Guide-May-2015.pdf

4. Pricing & Features – M2M One SIM Cards and Data Plans

M2M One recently went through a review and re-pricing of a majority of our M2M data plans – You can view our latest pricing at https://www.m2mone.com.au/m2m-downloads/Pricing/M2M-One-Australian-Price-List.pdf
 
With this pricing change we thought it would be a good time to talk about the two types of plans offered by M2M One.
 
M2M Individual Data (CAP) Plans 
  • Each SIM has a fixed allowance of data, when this data is exhausted the SIM will be suspended until the plan is moved to a higher allowance or reset in the next billing month. 
  • Ideal for solutions that need a fixed cost and fixed allowance of data – i.e consumer IoT products.
M2M Group Data (Shared) Plans
  • Each SIM on the same rate plan contributes it’s data to a shared pool (For example, 10x 50MB SIMs gives you a 500MB pool of data) 
  • If your total usage is above your pooled allowance the SIMs will begin to generate excess charges for the month – However M2M One can help you mitigate this by moving the SIMs to a more cost effective plan before the last day of the calendar month.
  • M2M One can provide a daily email digest of pooled plan usage for maximum visibility.
  • Group data plans are ideal for all business critical M2M Solutions.
As part of our service to all customers we work with you to maximize your data utilization while minimizing your monthly recurring costs, our team of M2M specialists can help you analyze and review your usage and spend each month to make sure you are making the most from your SIM fleet.

M2M One – Data and SMS Price Reduction – October 2016

We’re constantly working on ways we can better serve our customers and supply the best possible M2M service in Australia.

One of the most critical components for delivering an M2M solution is being able to keep your ongoing costs down and we are constantly working with our carrier partners to be able to offer competitive pricing that helps you maintain and grow your business.

That’s why we are pleased to announce that we are now able to offer substantially reduced pricing on high data volume Group & CAP plans as well as a base rate reduction on outbound SMS.

As well as new pricing we will also be implementing additional high volume data plans with new CAP & Group data allowances of: 3GB, 6GB, 10GB, 12GB, 20GB, 30GB, 40GB, 50Gb & 100GB.

For existing customers the new pricing will take effect on your October invoice (For multi-month customers it will appear on your next invoice). For new customers this new pricing applies immediately and you can take advantage of it by signing up at our website.


Price Reduction Details
:

  • SMS Pricing – M2M One’s base rate for outbound SMS has dropped from $0.20 to $0.14 per SMS.
  • CAP & Group Data – M2M data plans above 300MB have reduced by 30-40% on average with more options available at volumes of 100+ active services.

Click here to download our new pricing

Please note: This pricing only applies to M2M One’s Australian domestic services operating on the Telstra 3G & 4G/LTE network. For global SIM pricing click here

If you have any questions regarding service from M2M One, the M2M Control Centre, M2M Pricing or anything else please don’t hesitate to contact our your M2M One Sales Manager or reply to this email.

We appreciate your business and interest in M2M One – We continue to strive to be Australia’s leading M2M service provider, if we can make changes to the way we operate or add new features or products that you feel will improve your experience please us know.

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