M2M One – April 2018 Newsletter

M2M One Newsletter – April 2018

Welcome to M2M One’s April 2018 Newsletter,

This month M2M One are exhibiting and participating in a panel discussion at Convergence in Sydney, one of Australia’s leading conferences on innovation and disruption in the digital space. We’ll be joined by Thinxtra and Actility on a panel discussing IoT & LPWAN.

We’re starting to see pathways for cellular LPWAN take shape now with Cat-M1 devices now undergoing heavy testing in Australia and sample boards for NB-IoT starting to surface. M2M One are working to get access to NB-IoT SIM cards for testing for our customers ASAP

If you ever need any assistance with selecting the right technology or devices for your IoT project feel free to reach out to M2M One as we have an extensive partner network we can connect you with for hardware & software.

  • M2M One Payment Gateway

M2M One have completed the move to a new payment gateway for credit card payments – Click here to access – The payment portal can be accessed any time by clicking the Pay My Bill link on www.m2mone.com.au

  • SIMs for NB-IoT

At present M2M One SIM cards can access the full Telstra network for 3G, 4G/LTE and Cat-M1, while the NB-IoT network is still undergoing testing and integration M2M One can not provision existing SIM cards onto NB-IoT.
We will have access to NB-IoT enabled SIM cards shortly but will need to send you a new physical SIM card to utilize the network.
If you require NB-IoT enabled SIM cards for testing please contact your account manager or respond to this email for more information.

  • Global SIM Price Update

M2M One have negotiated some new volume based pricing and additional countries for our Global SIM service with our underlying carrier partners – For large deals or specific countries please contact your M2M One account manager for more information.

Learn, Collaborate, Innovate & Explore

M2M One will be exhibiting and participating in Convergence once again when it returns to Sydney on Wednesday 11 April 2018 at the iconic Masonic Convention Centre, on the corner of Pitt and Goulburn Streets, Sydney 2000.

Convergence is a unique blend of conference learning, trade show research and cross-industry networking.

Convergence 006 will focus on the business revolution bring driven by the latest technologies such as:

  • Robotics
  • XR (Augmented AR, Mixed MR & Virtual Reality VR)
  • Artificial Intelligence (AI)
  • The Internet of Things (IoT)
  • Blockchain & Crypto
  • Machine Learning
  • Wearable Technology
  • 3D Printing
  • FinTech / Finance Innovation

Event timeline:
Registration: 8:30am
Expo Trade Show: 9:00am – 6:00pm
Conference: 10:00am – 5:30pm
Lunch: 12:30pm – 1:00pm (included in your ticket)
Evening Events 6pm – 9pm

M2M One will be participating in a panel discussion at 12:00pm entitled “Driving Business Advantage with a clever use of the Internet of Things and M2M” alongside Thinxtra and Actility.


Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool

This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.

When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:

  • Provisioning
  • SIM/Device
  • Network Connection
  • IP/Internet

Below is a quick guide to troubleshoot failures for each section:

Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from Activated, Activation Ready or Test Ready. If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side. If you see this error contact support@m2mone.com.au for immediate help.

Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

  • No power to the device
  • Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
  • No mobile coverage in area
  • SIM card incorrectly inserted or SIM reader damaged
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check power to the device, if the device is powered try cycling the power to the modem
  2. Check you have the supported mobile frequencies on your device and in your location
  3. Check our coverage map to see if you have coverage in your area
  4. Test the SIM in a mobile phone to see if it registers
  5. Reinsert the SIM and check the contacts on the SIM reader

IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

  • Incorrect or misspelled APN in the device
  • Limited power to the modem
  • Limited signal strength
  • Incorrect ports or sockets open on device
  • IPX Address incorrectly configured (IPX customers only)
When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au
  1. Check the APN(s) in the device are spelt correctly
  2. Check signal strength on the device
  3. Check power to the device
  4. Send any necessary SMS commands to force a modem reboot
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – May 2016 Newsletter

Welcome to M2M One’s May Newsletter – M2M One are proud to once again be participating in the Victorian Government’s trade mission to Singapore, our goal is to help businesses outside of Australia get quick, simple access to SIMs and connectivity without any commercial restrictions or limitations on Australia’s largest mobile network.

We’re now starting to get some insights from chipset manufacturers and networks around what the future holds for LTE networks, particularly as it pertains to Narrowband (NB-IoT). Keep an eye on our website for some blogs and thought pieces on how to best take advantage of these new developments in the coming months.

This month we invite to join us at CommunicAsia in Singapore, introduce you to our partners M2M One New Zealand, highlight our participation in the recent CeBIT expo in Sydney, and explore a new global roaming SIM in the Product Spotlight. In addition, as always, we remind customers that Telstra will be shutting down their 2G network on 1st of December 2016.

This month’s newsletter features:

  1. Trade Event – CommunicAsia 2016
  2. M2M Control Centre – Billable States
  3. Highlights – CeBIT Australia 2016
  4. Product Spotlight – M2M One Global Roaming SIM
  5. Customer Reminder – Telstra 2G (GSM) 900MHz Shutdown

1. Trade Event  CommunicAsia 2016

M2M One CommunicAsia 2016


M2M One is excited to be exhibiting our range of M2M SIM Cards, Data Plans & Networking
services at the Victorian Government Pavilion stand, booth no. BN2-01 at CommunicAsia in Singapore this year. 

CommunicAsia is Asia’s largest integrated ICT event, offering solutions across Big Data Analytics, Cloud, e-Government & e-Services, M2M, Security, Smartcard/RFID, Wearables, and many more.

Held concurrently with Enterprise IT 2016 and Broadcast Asia 2016, and incorporating SatComm 2016, CommunicAsia maintains its standing as THE one-stop venue for ICT professionals to:

  • Chart future directions of the Information Technology sector
  • Address critical industry-related issues within Asia Pacific markets
  • Develop strategic partnerships among key players in the ICT ecosystem
  • Source for the latest industry-targeted technologies and innovations to adapt and respond to challenges and opportunities
If you’d like to arrange a meeting with any of the M2M One staff at CommunicAsia, please reply to this email with a suggested time and date.

2. M2M Control Centre – Billable States

M2M One has a number of SIM states available to customers in the M2M Control Centre, but are you clear on which states will generate a charge?

Billable States

  • Activated – Any SIM in ‘Activated’ state at the end of the calendar month will generate a charge regardless of if it has used data or not – If you have a SIM that has not used any data you will need to move the SIM to a non-billable state before the end of the month to avoid paying the monthly service fee.

Non-Billable States

  • Test Ready – All M2M One SIMs are shipped in Test Ready state. This state does not generate a monthly charge but is provisioned and ready to be used at any time. When a SIM uses over 20KB of data or sends 4 SMS messages the SIM will automatically move to ‘Activated State’ and become billable. Note: Once a SIM has left Test Ready it can never return to this state. 
  • Activation Ready – ‘Activation Ready’ is exactly the same as ‘Test Ready’ but without the data/sms allowance. Any data, SMS or voice usage will instantly send a SIM into a billable ‘Activated’ state.
  • Inventory, Deactivated, Retired – These three states function in exactly the same way, but have different ‘vanity’ labels to better manage SIM stock. Any SIM moved into one of these three states will not generate a monthly fee and the SIM will cease to function immediately. To start using the SIM again you will need to manually move the SIM from one of these states to either ‘Activated’ or ‘Activation Ready’ – Customers tend to use Inventory to mark unused stock, Deactivated to mark temporarily suspended SIMs and Retired to mark SIMs that have been lost, stolen or otherwise unusable.

We hope these definitions make it clearer for all customers using the M2M Control Centre and helps manage cost and stock more efficiently.

Important – SIMs that have used data within the billing month will be charged their full rate plan for the month regardless of SIM state.

For more information on the M2M Control Centre email support@m2mone.com.au

3. Highlights – CeBIT Australia 2016

M2M One had a great time participating in CeBIT Australia this year – a worldwide event recognised as the place to be for tech innovation. CeBIT took place at the Sydney Olympic Park Showgrounds on 2-4 May.
As well as exhibiting – M2M One, in conjunction with Ken Hosac from US hardware supplier Cradlepoint, participated in the Internet of Things Conference. On Wednesday 4th May in the Dome Theatre, Ken spoke on ‘Reinventing and Empowering Retail with the Internet of Things’.
M2M One were also invited to deliver a 25 minute seminar on ‘Developing a Cellular IoT/M2M Solution in Australia’ at the Showfloor B Theatre – You can view the slides from this presentation here.
Once again, we’d also like to extend a huge thank you all our customers who provided testimonials for our nomination to the CeBIT business awards this year. Due in no small part to your generous feedback, we were short-listed as a finalist for the CeBIT Business Award for Service Distinction.
You can view our photo gallery from the event on our blog and we look forward to seeing you all next year at CeBIT Australia 2017!

4. Product Spotlight – M2M One Global SIM

Need access to a single SIM for global M2M/IoT deployments?

M2M One realize the importance of simplifying a global M2M deployment with as few SIMs and providers as possible. That’s why M2M One have introduced the M2M One Global SIM, designed to provide access to over 500 carriers on a single SIM with pricing to benefit M2M/IoT solutions.
M2M One Global SIM Features:
  • Access to over 500 carriers in 170+ countries
  • Data pooling across multiple regions for simplified pricing
  • Flexible data rates from as low as 500KB ranging to 50MB per device in selected areas
  • Single APN for ease of deployment
  • No carrier steering, use the best carrier for your region
M2M One Global SIM coverage includes the following countries:
Albania | Anguilla | Antigua and Barbuda | Argentina | Armenia | Aruba | Austria | Azerbaijan | Bangladesh | Barbados | Belgium | Bermuda | Bolivia | Brazil | British Virgin Islands | Brunei Darussalam | Bulgaria | Canada | Cayman Islands | Chile | China | Colombia | Congo | Costa Rica | Croatia | Cyprus | Czech Republic | Denmark | Dominica | Dominican Republic | Ecuador | Egypt | El Salvador | Estonia | Faeroe Islands | Fiji | Finland | France | Georgia | Germany | Ghana | Gibraltar | Greece | Grenada | Guatemala | Guyana | Honduras | Hong Kong | Hungary | Iceland | India | Indonesia | Ireland | Israel | Italy | Jamaica | Japan | Jersey & Guernsey – Channel Islands | Kazakhstan | Kenya | Kuwait | Kyrgyzstan Republic | Laos | Latvia | Liechtenstein | Lithuania | Luxembourg | Macau | Malaysia | Malta | Martinique | Mexico | Moldova | Montserrat | Morocco | Nauru | Nepal | Netherlands | New Zealand | Nicaragua | Nigeria | Norway | Pakistan | Panama | Papua New Guinea | Paraguay | Peru | Philippines | Poland | Portugal | Puerto Rico | Republic of Korea | Romania | Russian Federation | Rwanda | Saint Kitts and Nevi | Saudi Arabia | Senegal | Serbia | Singapore | Slovakia | Slovenia | South Africa | South Korea | Spain | Sri Lanka | St. Lucia | St. Vincent & Grenadine | Suriname | Sweden | Switzerland | Taiwan | Tajikistan | Tanzania | Thailand | Tonga | Trinidad and Tobago | Turkey | Turks and Caicos | Ukraine | United Arab Emirates | United Kingdom | Uruguay | USA | Uzbekistan | Venezuela
For more information about the M2M One Global SIM email info@m2mone.com.au

5. Reminder – Telstra 2G 900MHz Shutdown

M2M One would like to continue to remind customers that Telstra will discontinue their 2G/GSM 900MHz network on the 1st of December 2016. This will impact all M2M One customers utilising 2G/GSM only hardware in Australia.

You can view our official notification here

M2M One customers with 2G devices have the opportunity to utilise 3G and soon, 4G LTE. All M2M One SIM cards are compatible with the Telstra 2G, 3G (and soon) 4G network, so you will not need to physically change any SIM cards from M2M One.

M2M One customers affected by the shut down of Telstra’s 2G/GSM network who are looking for solutions/alternatives for their 2G/GSM devices are advised to contact a 3G/4G LTE device vendor.
Please read M2M One’s notification of the shutdown if you haven’t already.

You can also read our blog on the Australian 2G Shutdown

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