M2M One – October 2014 Newsletter

Welcome to M2M One’s newsletter. This month we introduce our new General Manager, provide updates on the new Voice capability and the status on the new billing platform which we expect to go live by year’s end. We feature a blog on 2G/GSM sunsets and the implications of the closure of 2G networks on our customers using this technology.

This months newsletter features:

  1. Introducing our new General Manager
  2. Network Update – Voice plans
  3. Billing Update – New billing portal
  4. Blog – Sunset of 2G/GSM networks and the implications

1. New General Manager – James Mack

Earlier this month M2M One appointed a new General Manager to help grow the business and take our M2M services to the next level. James has worked in a number of roles in the M2M industry including sales, marketing, channel and strategy. You’ll be hearing more from James as he settles in to the role here at M2M One, for now he wanted to pass a short message on to all our customers and partners.

“I’m exceptionally proud to have been chosen by the directors to lead M2M One forward as the business continues to grow. My goal is to continue to improve and shape M2M One into a company that innovates and expands throughout the IoT & M2M industry.

I’m particularly excited to work closely with all of our customers and find out what we can do to make M2M One the best service provider in Australia. So please feel free to send any feedback on the business and how we can improve to james.mack@m2mone.com.au or connect with me on LinkedIn

2. Network Update – Voice

After the successful implementation of full SMS capability mid June, M2M One is currently working on the next network upgrade – Voice. We advise that the introduction of voice plans on our services has been delayed. However, we are offering the opportunity for customers to test this feature before the official introduction of the Voice upgrade. As well as M2M data, there are M2M application scenarios where voice calls, machine call back, DTMF, and emergency dialing are required across segments like security, automotive, and health care. If you would like to test the Voice feature on M2M One SIM cards, please contact us.

A separate notification email confirming the availability of Voice will be sent to our customers. Voice pricing details will be released when the feature becomes available. We will offer a PAYG (Pay As You Go) rate per second, and bundled rates per minute and per ten minutes.

3. Billing Update – New Billing Portal

We advise that work on our new billing platform continues with the expectation that this will be functional in a pre-release test phase over the coming months.  Throughout this phase, we will be running our existing and new billing platforms in parallel to ensure that when we go live with the new portal it will be fully tested and operational without billing interruptions.

The new billing platform will offer automated invoicing and an integrated payment gateway as just some of the many features available to our customers.  We are confident that our customers will find the new billing portal a timely and easy to understand way of managing your M2M One billing.  The new billing portal with visible current charges and billing history, will keep customers better informed and proactive with their SIM card usage.

4. Blog – Sunset of 2G/GSM network and the implications

The latest blog from M2M One addresses the announcement from our network operator, who plans to close the 2G (GSM) network by the end of 2016.

This blog looks at 2G/GSM network sunsets and how this will affect our customers who are currently using 2G M2M devices.  We explore alternatives to using 2G and the benefits offered by these alternatives and offer M2M One assistance.

To read the blog click here.

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