M2M One – March 2018 Newsletter

M2M One Newsletter – March 2018

Welcome to M2M One’s March Newsletter,

This month M2M One are participating in Australian Healthcare Week 2018 in Sydney. We’ve seen some amazing innovations in IoT health over the past few years and we’re excited to see what new solutions are on the horizon.

If you’re looking to provide IoT solutions in the healthcare space reach out to M2M One as we have partners who may be able to help. If you’re building your own solution our flexible data plans, real-time diagnostics and private secure networks are a great option to keep costs down while increasing reliability.

  • Changes to M2M One Billing System

On March 1st 2018 M2M One completed our move to a new billing system, and there are a few changes that customers need to be aware of.

  1. Existing customers prior to Feb 2018 will be issued with a new account number – This will be printed on your invoice and should be used for all payment and accounting purposes.
  2. Any customers with stored credit card or bank details for direct debit will need to provide this information again. M2M One do not store customer payment details and they need to be entered directly into the new payment system.
  3. M2M One have a new online credit card portal – The payment portal can be accessed any time by clicking the Pay My Bill link on www.m2mone.com.au
  • Incoming Price Update for High Volume Customers

As your SIM business grows M2M One wants to make sure that we are able to support that growth by offering competitive data pricing at higher volumes. For those customers with opportunities of 20,000+ active services we have been negotiating with our underlying carrier partners some new rates that will help your business scale over time, we expect to have these implemented by May 2018 – For custom pricing please contact your account manager directly.

  • Global SIM Management Portal

After several months of development work with our carrier partner M2M One are pleased to offer customers using our Global SIM Cards the ability to view and manage those SIMs using a customer facing portal, just like you can with your Australian SIMs. With the Global SIM portal you can locate your SIMs anywhere in the world based on cell-tower information & monitor and set watchdogs for usage.
If you’re interested in learning more about our Global SIM offering you can use the links at the bottom of this email or contact your M2M One account manager directly.

M2M One are proud to be an exhibition sponsor for Australian Healthcare Week 2018

Australian Healthcare Week celebrates 8 years of growth and success, this March, having firmly established itself as THE One-Stop-Shop for Australasia’s healthcare community.

With 5,000 clinicial, corporate, technology and infrastructure professionals expected in 2018, ensure you REGISTER for your FREE EXPO PASS today, to join the largest and fastest-growing healthcare event in Australasia.

M2M One will be exhibiting our range of SIM Card and Data plans for M2M/IoT devices as well as answering questions on how our customers are benefiting from using our dedicated M2M SIM Cards and private networks in medical applications.

Joining M2M One on our stand we will have staff from M2M Connectivity displaying a range of hardware solutions that are being used for medical applications today, including:

Sendum Package Tracker (Medical Transportation)
LoRaWAN solutions (Low Power Private Networks)
SIGFOX solutions (Low Power Tracking & Messaging)
Cradlepoint (LTE Redundancy & Fail-over)
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Manage Individual SIMs in a Group

This month we look at how you can get the excess control benefits of our CAP/fixed with the flexibility and pricing benefits of our Group Data Plans.

With M2M One Group Data Plans you can still use the Automation Rules available in the Control Centre to manage data usage on an individual SIM basis. For example you can put all of your SIM cards on a 500MB Group Data Plan giving each SIM 500MB of group data to contribute to their pool. If any SIM goes over their 500MB allowance they can borrow from the larger pool, this helps control excess usage costs and keeps your devices online.

With automation rules you can set an individual rule that states ‘Any SIM over XXXMB in a 24 hour or monthly period’ should be moved to Deactivated. This temporarily suspends any rogue SIMs that use more data than you expect but unlike the CAP/Fixed data plans gives you the ability to turn the SIM back on if needed by changing the SIM Status back to Activated.

The benefit of using this method vs the CAP/Fixed plan is that with the CAP plans any SIM that exceeds its data allowance gets a ‘hard suspension’ which completely disables the SIMs APN and Data function. This renders the SIM card completely useless until manually overridden by our support team. However, with the automation rules on group plans you stay in control of the SIM, and you can reactivate yourself any time without engaging our support team.

Click here for our Automation Rule guide to learn more

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – February 2018 Newsletter

M2M One Newsletter – February 2018

Happy New Year!

We hope you had a fantastic holiday and have an exciting 2018 lined up!

As always, we at M2M One appreciate you chosing us as your provider for M2M SIM Cards and Data Plans and look forward to helping you grow your M2M/IoT business over the next 12 months!

In this month’s newsletter we talk about the new cellular IoT networks available from Telstra in Australia, including accessing Cat-M1 with M2M One today and how you can prepare for NB-IoT. We also look at the trade events and exhibitions we have coming up in 2018 and as always give you a quick tip on getting the most out of your Jasper Portal.

  • Telstra Cat-M1 Network Access on M2M One

Telstra launched their Cat-M1 IoT network back in August 2017 enabling devices with Cat-M1 capabilities to access the network anywhere 4GX (B28) coverage was available. This was great, but mainly for developers and R&D houses experimenting with new technology and not something that would affect the wider IoT/M2M community in Australia until these devices became more ubiquitous.

Now there are some commercially available modules and products that use Cat-M1 on the market we wanted to remind customers that M2M One SIM Cards work with Cat-M1 straight out of the box, if you have an M1 capable modem or module in your device you can use your existing SIM cards today without any changes being made.

For more information about Cat-M1 click here

  • Telstra launch NB-IoT Network in Australia

Some of you may have already seen that at CES 2018 in January Telstra officially announced they have turned on NB-IoT capability in major cities and some regional hubs across Australia. This marks the first stage of Telstra’s roll-out of the latest standard in LPWAN technology on the cellular side.

At the moment there are very few NB-IoT compatible devices available and the Telstra NB-IoT network is currently only available on the 1800Mhz frequency but now is the perfect time to begin thinking about your next generation of device.

For more information about Telstra’s NB-IoT announcement click here

We’re locking in our exhibition calendar for 2018 and have some fantastic shows coming up!

Australian Healthcare Week 2018
21-22nd March 2017
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: 32

Melbourne MegaTrans
10th-12th May 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 4022

CeBIT Australia 2018
15th-17th May 2018
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: i20

Security Exhibition & Conference 2018
25th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: C33

Australian Vending Association Trade Show 2018
26th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 13

All Energy Australia 2018
3rd-4th October
Melbourne Convention Centre
Melbourne, Australia
Stand: 1016

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing Voice Usage

This month we look at how you can make the most of utilizing voice on your M2M One SIM Cards and how to protect yourself against bill-shock by using Automation Rules.

By default M2M One SIM Cards come with SMS, Voice & International Roaming disabled but these features can be added at any time by our support team.

When you activate voice on your SIM(s) you then have 3 pricing options to choose from – PAYG, 1 Minute Bundle & 10 Minute Bundles. With the 1 & 10 Minute bundles these can be grouped across your account, the same as data plans so if you have 10 x 10 minute bundles you have 100 minutes of voice to use across your devices in a month – Voice pricing is available on our price table

With voice usage M2M One only charge for MO (Mobile Originating) or Outbound voice calling, receiving calls to your SIM is free of charge.

When you have voice available on your SIM we strongly recommend putting protections in place through automation rules, the automation rules allow you to alert or block a SIM if it exceeds a certain level of voice usage in a month.
For example you may have your SIMs in a device that dials in once every day for 1 minute so you expect to use 30-35 minutes of voice per month, you might want to set up a rule that alerts you if you use 60 minutes of voice in a month and suspends the SIM if it uses over 120 minutes of voice.

Voice usage controls are available on page 20-23 of our Jasper Automation Rules guide – Click here to Download

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2017 Newsletter

M2M One Newsletter – June 2017

Welcome to M2M One’s June 2017 Newsletter,

We’re back after an exciting and successful CeBIT 2017 up in Sydney, it was great to meet so many people passionate about the future of M2M & IoT in Australia and we look forward to working with as many of you as possible.

One thing that really stood out was the number of questions we were getting about LPWAN technologies, it seems with the uncertainty around the lifespan of 3G/Next G in Australia many people are taking their time to look at the next logical upgrade path for their device – Do they jump to 4G/LTE as it exists today, do they wait for CAT M1 or do they hang on that bit longer for the ultra low bandwidth NB-IoT? Some people are questioning whether they stick with cellular or move to alternative technologies like SIGFOX, LoRA or even some of the new innovations coming from the satellite space.

We’ll be producing some articles on the evolution of wireless networks in the coming months but until then if you’re feeling confused about where to take your product next, get in touch – We’d love to hear from you.

  • M2M One Billing Portal Maintenance (23/6/2017)

Please note that on 23/6/2017 M2M One’s online billing portal will be down for scheduled maintenance from 10am – 2pm and will be unable for processing credit card payments. If you need to pay your invoice during this period please contact accounts@m2mone.com.au or call our office on 03 9696 3011.

  • EOFY SIM Card Orders

Please note that if you need to order any SIM cards and have them lodged as a purchase before 1st July 2017 we need to receive the order no later than 3:00pm Friday the 30th of June – All SIM orders should be sent to orders@m2mone.com.au for the fastest processing.

Security 2017 – Sydney, 26-28 July 2017

M2M One are excited to once again be exhibiting at Australia’s largest Security Expo on it’s return to Sydney. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the security industry are using our services to power Alarm Panels, IP Cameras, Tracking Devices and more.

M2M One will be located at stand B27 next to Digital Matter

Registration to the expo is free – Register Here

Using M2M One SIMs and Data Plans for redundancy & failover

M2M One SIMs are ideally designed for failover solutions, either over an ADSL link or dual SIM modem. Due to our unique cost strucure we can help you minimize the costs associated with operating a redundant SIM.

What are your options?

  1. Activation Ready – M2M One SIMs can be placed into a status called Activation Ready this stops all billing on the SIM but keeps it alive on the mobile network. As soon as data is passed through the SIM it becomes live and ‘billable’. This is a great solution for dormant SIMs that only need to be used in the event of a link failure.
  2. Managed Group Plans – As part of our ongoing service to customers M2M One manage and monitor pooled data usage on your account, with the pooled plans if one or more of your SIM cards exceeds the pool (i.e in a failover event) we can work with you to optimize the plans for the lowest cost in that month.
  3. Single Step Plans – For customers managing a single site or SIM we can create a rule that will automatically step a SIM up to the next plan when it exceeds a specific amount of data and suspending at 100GB of usage. This is an ideal solution for customers wanting a simple fixed cost solution that they can set and forget.
For more information about using M2M One SIMs in a failover or redundancy capacity or for some recommendations on compatible hardware please contact your account manager or email info@m2mone.com.au
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Locating your SIMs IP Address

This month we look at finding the IP Address of your SIM Card once its connected to the mobile network.

From Services > SIM List click on the ICCID number of any ‘In Session’ SIM card to load the Details screen. From the details screen you can see the current session information including the Session Start Time, Device IP Address and APN.

For customers using our IPX Static IP service you can locate the IP Address allocated to your SIM cards at any time by enabling the IPX Address column on the SIM List screen – This can be done by right clicking on any of the column headings in the SIM List and then ticking the IPX Address checkbox.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – Data and SMS Price Reduction – October 2016

We’re constantly working on ways we can better serve our customers and supply the best possible M2M service in Australia.

One of the most critical components for delivering an M2M solution is being able to keep your ongoing costs down and we are constantly working with our carrier partners to be able to offer competitive pricing that helps you maintain and grow your business.

That’s why we are pleased to announce that we are now able to offer substantially reduced pricing on high data volume Group & CAP plans as well as a base rate reduction on outbound SMS.

As well as new pricing we will also be implementing additional high volume data plans with new CAP & Group data allowances of: 3GB, 6GB, 10GB, 12GB, 20GB, 30GB, 40GB, 50Gb & 100GB.

For existing customers the new pricing will take effect on your October invoice (For multi-month customers it will appear on your next invoice). For new customers this new pricing applies immediately and you can take advantage of it by signing up at our website.

Price Reduction Details

  • SMS Pricing – M2M One’s base rate for outbound SMS has dropped from $0.20 to $0.14 per SMS.
  • CAP & Group Data – M2M data plans above 300MB have reduced by 30-40% on average with more options available at volumes of 100+ active services.

Click here to download our new pricing

Please note: This pricing only applies to M2M One’s Australian domestic services operating on the Telstra 3G & 4G/LTE network. For global SIM pricing click here

If you have any questions regarding service from M2M One, the M2M Control Centre, M2M Pricing or anything else please don’t hesitate to contact our your M2M One Sales Manager or reply to this email.

We appreciate your business and interest in M2M One – We continue to strive to be Australia’s leading M2M service provider, if we can make changes to the way we operate or add new features or products that you feel will improve your experience please us know.

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