M2M One – August 2017 Newsletter

M2M One Newsletter – August 2017

Welcome to M2M One’s August Newsletter,

This month M2M One are taking a breather from our hectic schedules to celebrate a significant business milestone and offer our thanks to you, our valued customers for helping us get there!

We’re also looking at Telstra’s launch of the Cat-M1 network earlier this month and what it means for your M2M/IoT devices, invite you to join us at our next trade event All Energy Australia 2017 in October and give you some hints on managing SMS with your M2M One SIMs.

James Mack
General Manager | M2M One
  • M2M One reaches 100,000 active connections in Australia!

Earlier this month M2M One reached a major company milestone in securing 100,000 active SIM connections across Australia! This marks a huge step forward from activating our first SIM card with Telstra in November 2010.

The team at M2M One want to extend our warmest thanks to all of the customers who have chosen M2M One as their preferred supplier of SIM cards over the last 6 years – whether you have 1 SIM or 10,000 with us, please know that we truly value your business and thank you for continuing to work with us.

If there is ever anything we can do to help you improve or grow you M2M/IoT business please reach out to our team and we’ll be happy to assist.

  • Telstra Launch Cat-M1 Network Australia Wide

On 1/08/2017 Telstra announced that their 4G Network now covers 99% of the Australian population and that they have officially enabled Cat-M1 capability across the 4G footprint.

So what exactly is Cat-M1?

Cat-M1 is an LTE standard designed specifically for IoT/M2M that allows compatible modules to operate on a reduced spectrum with reduced speed to theoretically improve battery life, coverage and penetration.

Can I use Cat-M1 now?

Yes – As of 1st of August Telstra’s entire 4G network is enabled for Cat-M1 transition and your M2M One SIM cards will work with no additional changes! All you need is a compatible module or modem, if you need help sourcing a product feel free to contact M2M One and we can introduce you to some of our partners.

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing SMS Usage

This month we look at various ways to utilize SMS with your M2M One SIM Cards.

As standard all M2M One SIMs come with additional features like SMS, Voice & Roaming barred but you can have these activated and added at any time – For full information on pricing click here

When you have SMS enabled on your SIM cards there are a few features you can benefit from in the M2M Control Centre:

  • SMS Live – In the control centre you can click on any ICCID to access additional information and features, from here navigate to the bottom and click the SMS tab.
    The first option here is SMS Live, this allows you to send SMS messages from the control centre at no additional cost to your devices in the field. Many of our customers use this as a low cost way to remotely configure devices in the field by sending AT Commands via SMS – SMS Live is also available through the API
  • Message History – The second tab in SMS labelled Message History lets you view in real-time any SMS messages sent or received from that particular SIM. While you can’t see the content of the message you can see date, time, sent from and sent to information to help you diagnose any issues you may be having related to SMS on your device.
  • SMS Monitoring and Alarms – M2M One can set alerts and automation rules on services on your behalf to notify and event suspend SIM cards on high SMS usage within a month or 24 hour period. To set this up either contact your account manager or email support@m2mone.com.au
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2017 Newsletter

M2M One Newsletter – June 2017

Welcome to M2M One’s June 2017 Newsletter,

We’re back after an exciting and successful CeBIT 2017 up in Sydney, it was great to meet so many people passionate about the future of M2M & IoT in Australia and we look forward to working with as many of you as possible.

One thing that really stood out was the number of questions we were getting about LPWAN technologies, it seems with the uncertainty around the lifespan of 3G/Next G in Australia many people are taking their time to look at the next logical upgrade path for their device – Do they jump to 4G/LTE as it exists today, do they wait for CAT M1 or do they hang on that bit longer for the ultra low bandwidth NB-IoT? Some people are questioning whether they stick with cellular or move to alternative technologies like SIGFOX, LoRA or even some of the new innovations coming from the satellite space.

We’ll be producing some articles on the evolution of wireless networks in the coming months but until then if you’re feeling confused about where to take your product next, get in touch – We’d love to hear from you.

  • M2M One Billing Portal Maintenance (23/6/2017)

Please note that on 23/6/2017 M2M One’s online billing portal will be down for scheduled maintenance from 10am – 2pm and will be unable for processing credit card payments. If you need to pay your invoice during this period please contact accounts@m2mone.com.au or call our office on 03 9696 3011.

  • EOFY SIM Card Orders

Please note that if you need to order any SIM cards and have them lodged as a purchase before 1st July 2017 we need to receive the order no later than 3:00pm Friday the 30th of June – All SIM orders should be sent to orders@m2mone.com.au for the fastest processing.

Security 2017 – Sydney, 26-28 July 2017

M2M One are excited to once again be exhibiting at Australia’s largest Security Expo on it’s return to Sydney. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the security industry are using our services to power Alarm Panels, IP Cameras, Tracking Devices and more.

M2M One will be located at stand B27 next to Digital Matter

Registration to the expo is free – Register Here

Using M2M One SIMs and Data Plans for redundancy & failover

M2M One SIMs are ideally designed for failover solutions, either over an ADSL link or dual SIM modem. Due to our unique cost strucure we can help you minimize the costs associated with operating a redundant SIM.

What are your options?

  1. Activation Ready – M2M One SIMs can be placed into a status called Activation Ready this stops all billing on the SIM but keeps it alive on the mobile network. As soon as data is passed through the SIM it becomes live and ‘billable’. This is a great solution for dormant SIMs that only need to be used in the event of a link failure.
  2. Managed Group Plans – As part of our ongoing service to customers M2M One manage and monitor pooled data usage on your account, with the pooled plans if one or more of your SIM cards exceeds the pool (i.e in a failover event) we can work with you to optimize the plans for the lowest cost in that month.
  3. Single Step Plans – For customers managing a single site or SIM we can create a rule that will automatically step a SIM up to the next plan when it exceeds a specific amount of data and suspending at 100GB of usage. This is an ideal solution for customers wanting a simple fixed cost solution that they can set and forget.
For more information about using M2M One SIMs in a failover or redundancy capacity or for some recommendations on compatible hardware please contact your account manager or email info@m2mone.com.au
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Locating your SIMs IP Address

This month we look at finding the IP Address of your SIM Card once its connected to the mobile network.

From Services > SIM List click on the ICCID number of any ‘In Session’ SIM card to load the Details screen. From the details screen you can see the current session information including the Session Start Time, Device IP Address and APN.

For customers using our IPX Static IP service you can locate the IP Address allocated to your SIM cards at any time by enabling the IPX Address column on the SIM List screen – This can be done by right clicking on any of the column headings in the SIM List and then ticking the IPX Address checkbox.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – April 2017 Newsletter

M2M One Newsletter – April 2017

Welcome to M2M One’s April 2017 Newsletter,

We’re back from an exciting time at Connect 2017! As expected the show was packed with visitors and exhibitors sharing insights about the latest technologies. The M2M Connectivity booth was no different, with some extra excitement thanks to our special guests from Thinxtra demoing their LPWAN capabilities. If you missed any of the hardware demos you can always visit M2M Connectivity or email info@m2mconnectivity.com.au

In this month’s newsletter we unveil our new Global SIM pricing, look ahead to CeBIT in May, take a look at the expanded custom field capacity in the M2M Control Centre and offer some troubleshooting tips for making sure you get the most out of your M2M One SIM Cards.

  • New M2M One Global SIM Pricing

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We can now share this pricing with you and advise that any price decreases will be offered to existing customers immediately – You can view our new pricing model and roaming zones at https://www.m2mone.com.au/global for more information or custom pricing ask your M2M One Account Manager or email info@m2mone.com.au

  • M2M One Support 

M2M One run a dedicated staff of support engineers from our Melbourne head office, our team are experienced working with modems, modules and routers as well as troubleshooting cellular connection issues relating to M2M One SIM cards. If you are ever struggling with getting your M2M/IoT device up and running make sure you contact our friendly local support team.

You can submit a support request to M2M One at any time by emailing support@m2mone.com.au or calling our office on +61 3 9696 3011 during office hours (8:30am – 5:00pm AEST).

When submitting a support request please make sure to include the following information to help us quickly process the problem:

  • ICCID(s) or MSISDN(s) of the affected services
  • Approximate time the issues began
  • Approximate location of the affected services
  • Device being used, including cellular frequencies supported by the radio module
  • Best contact details for live troubleshooting
Join M2M One for CeBIT Australia’s return to Darling Harbour, May 23-25 2017

M2M One are pleased to once again be participating in one of Australia’s premier B2B technology expos – CeBIT Australia – Click here for free registration to the CeBIT Exhibition and visit M2M One at Stand E9

CeBIT Australia 2017 will deliver:

•        350 exhibitors across 13 zones
•        15,000 attendees
•        International Keynotes including Eugene Kaspersky
•        8 conferences
•        6 Strategic Panels
•        3 Showfloor Theatres
•        Networking events including CeBIT Black VIP evening
•        StartUp zone, conference & PitchFest

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Additional Custom Fields

This month M2M One has added an additional 7 custom fields that can be populated with unique information to be recorded against each SIM card. These are in addition to the 5 unique custom fields that each customer can add and change to their account. With this update you can now record up to 12 columns of custom information against your SIM fleet.

To view the new custom fields all you need to do is ‘right click’ on any column heading in the Service View in the Control Centre. This will open a tick list of column headings, you can add or remove the columns you need including our new Customer Notes 1-7 fields.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – February 2017 Newsletter

M2M One Newsletter – February 2017

Welcome to M2M One’s February 2017 Newsletter!

We’re already 2 months in to 2017 and the M2M & IoT world is as exciting as ever, with carriers and module manufactures expected to announce plans for LTE, NB-IoT & 5G services at Mobile World Congress in Barcelona this week.

In this month’s newsletter we talk about some pricing changes coming to our M2M One Global SIM cards, email alerts to give you more visibility over your Group Data Plans, manging customer allocations in the M2M Control Centre and finally a special offer from our friends across the water at M2M One NZ.

  • M2M One Global SIM Price Review

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We’ll be officially launching our new pricing structure in March but you can get a custom quote today by contacting your M2M One account manager – For more information about our Global SIM visit: https://www.m2mone.com.au/global/

  • Group Data Plan Management

While M2M One do offer individual CAP data plans we strongly recommend all customers utilize the power of Group Data – This allows you to share the data allowance of each SIM card on the same plan across your entire fleet (e.g 100x 5MB SIMs = 500MB)

While M2M One are still waiting for native group plan monitoring within Control Centre we have built a daily pooled usage digest that can give you an overview of how much of your pool you are currently utilizing. If you would like to subscribe to this daily digest please contact your M2M One Account Manager.

M2M One join M2M Connectivity for Melbourne’s leading digital innovation expo – Connect 2017

We welcome you to join us at Connect Expo 2017 on March 29th-30th at Melbourne Convention Centre to talk M2M & IoT.

M2M One will be sharing stand 148 with our friends at M2M Connectivity where we’ll be showcasing our range of SIMs and Data Plans for connected devices.

If you’re interested in joining us at Connect you can download your free visitor pass to the expo from here: http://connectexpo.com.au/pdf/CONNECT-2017_Visitor_Ticket.pdf

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

End Customer/Cost Centre Allocation

This month we look at updating the End Customer field in the M2M Control Centre – This allows you to keep customer information that can be searched and filtered against each SIM card in your account.

Updating the End Customer field can be done in 2 ways:

  1. Manually – You can update this information individually by going into the Service Listing in control centre and clicking on an individual ICCID number. This will bring up the Additional Information section – From here click the End Consumer tab. Any information you enter in here will be saved against the SIM card, however only information entered against End Customer will display in the Service Listing.
  2. Bulk update – Control Centre allows you to bulk update information by uploading a formatted Excel spreadsheet. To perform a bulk upload, create a spreadsheet in Excel with two columns, the first should read ICCID (this column should contain your SIM numbers) the second column should read End Consumer ID (under this column you can input your customer name data). Once you’ve prepared your spreadsheet navigate to the Service Listing and click the Batch Update tab from there follow the prompts to upload your custom data.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Looking for local connectivity in New Zealand? Try an M2M Starter Kit from M2M One NZ

M2M One NZ offer local connectivity to the SPARK mobile network with access to the CISCO Jasper M2M Control Centre. As a special introductory rate you can get a Starter Kit for $26.00 NZD + GST

The M2M One NZ Starter Kit Contains:

  • 1 x M2M SIM Card with 3 months of pre-paid data (50MB p/m)
  • Access to the award winning CISCO Jasper M2M Control Centre
  • Dedicated support from M2M One NZ’s team of M2M/IoT experts
For more information about M2M One NZ visit http://www.m2mone.co.nz/ or email info@m2mone.co.nz

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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