M2M One – May 2018 Newsletter

M2M One Newsletter – May 2018

Welcome to M2M One’s May 2018 Newsletter,

This month M2M One are exhibiting at the inaugural Melbourne MegaTrans event from 10-12 May at Melbourne Convention Centre. At this show we’ll be talking about how customers in transport and logistics are improving their monthly spend on communications by switching to M2M One and getting more control over their SIM fleet.

Straight after MegaTrans we’ll be hopping on a plane to Sydney for CeBIT Australia 2018, 15-17 May at ICC Darling Harbour, Sydney. As Australia’s premier ICT and Technology event we’ll be using CeBIT to talk to customers about how M2M One SIMs are the perfect solution for business continuity and failover when paired with intelligent routing solutions like Cradlepoint.

If you plan on attending either show, please reach out as we’d love to meet you and talk about your IoT strategy! If you can’t make either show, reach out to us and we can connect you with the M2M One sales manager for your state.

  • CISCO Jasper SSL Renewal

M2M One’s Control Centre partner CISCO Jasper will be renewing the SSL certificate on the control centre on Tuesday 15th of May. This change won’t affect access to the control centre or usage of the platform, however if you embed the CISCO Jasper SSL key in your API integration then you will need to update to the latest version.

  • Updated Pricing

We’ll be implementing new pricing for customers with over 10,000 active SIM cards in May, if you’d like more information about our bulk pricing please contact your account manager today.

  • Phasing out of CAP Data Plans

M2M One will begin phasing out our CAP Data plans over the next two months. M2M One originally implemented the CAP Data Plans as a way of protecting our customers against overage by locking the SIM card when it reaches its data allowance. As CISCO Jasper have improved their platform and automation rules these plans have become cumbersome for customers to manage and cause more issues than solutions in most cases.
We’ll be working with customers over the next two months to make sure that we implement excess and data management rules so you enjoy the same level of excess protection with the added bonus of group data pooling.

MegaTrans Melbourne Expo Hours
Thursday 10th May 2018 – 10:00am – 5:30pm
Friday 11th May 2018 – 10:00am – 5:30pm
Saturday 12th May 2018 – 10:00am – 5:00pm
M2M One are located at stand #5214
CeBIT 2018 Expo Hours
Tuesday 15 May – 10am to 5pm
Wednesday 16 May – 10am to 7pm
Thursday 17 May – 10am to 4.30pm
M2M One are located at stand #I20

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

SIM LogisticsThis month we explain how M2M One SIMs are delivered and activated.

By default when M2M One ship SIM cards to you, they will be loaded automatically into your control centre in a state called Test Ready.

When a SIM is in this state it is live and provisioned to use the Telstra mobile network, however the SIM doesn’t become billable until you use either 20KBs of data, 4 SMS or any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – March 2018 Newsletter

M2M One Newsletter – March 2018

Welcome to M2M One’s March Newsletter,

This month M2M One are participating in Australian Healthcare Week 2018 in Sydney. We’ve seen some amazing innovations in IoT health over the past few years and we’re excited to see what new solutions are on the horizon.

If you’re looking to provide IoT solutions in the healthcare space reach out to M2M One as we have partners who may be able to help. If you’re building your own solution our flexible data plans, real-time diagnostics and private secure networks are a great option to keep costs down while increasing reliability.

  • Changes to M2M One Billing System

On March 1st 2018 M2M One completed our move to a new billing system, and there are a few changes that customers need to be aware of.

  1. Existing customers prior to Feb 2018 will be issued with a new account number – This will be printed on your invoice and should be used for all payment and accounting purposes.
  2. Any customers with stored credit card or bank details for direct debit will need to provide this information again. M2M One do not store customer payment details and they need to be entered directly into the new payment system.
  3. M2M One have a new online credit card portal – The payment portal can be accessed any time by clicking the Pay My Bill link on www.m2mone.com.au
  • Incoming Price Update for High Volume Customers

As your SIM business grows M2M One wants to make sure that we are able to support that growth by offering competitive data pricing at higher volumes. For those customers with opportunities of 20,000+ active services we have been negotiating with our underlying carrier partners some new rates that will help your business scale over time, we expect to have these implemented by May 2018 – For custom pricing please contact your account manager directly.

  • Global SIM Management Portal

After several months of development work with our carrier partner M2M One are pleased to offer customers using our Global SIM Cards the ability to view and manage those SIMs using a customer facing portal, just like you can with your Australian SIMs. With the Global SIM portal you can locate your SIMs anywhere in the world based on cell-tower information & monitor and set watchdogs for usage.
If you’re interested in learning more about our Global SIM offering you can use the links at the bottom of this email or contact your M2M One account manager directly.

M2M One are proud to be an exhibition sponsor for Australian Healthcare Week 2018

Australian Healthcare Week celebrates 8 years of growth and success, this March, having firmly established itself as THE One-Stop-Shop for Australasia’s healthcare community.

With 5,000 clinicial, corporate, technology and infrastructure professionals expected in 2018, ensure you REGISTER for your FREE EXPO PASS today, to join the largest and fastest-growing healthcare event in Australasia.

M2M One will be exhibiting our range of SIM Card and Data plans for M2M/IoT devices as well as answering questions on how our customers are benefiting from using our dedicated M2M SIM Cards and private networks in medical applications.

Joining M2M One on our stand we will have staff from M2M Connectivity displaying a range of hardware solutions that are being used for medical applications today, including:

Sendum Package Tracker (Medical Transportation)
LoRaWAN solutions (Low Power Private Networks)
SIGFOX solutions (Low Power Tracking & Messaging)
Cradlepoint (LTE Redundancy & Fail-over)
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Manage Individual SIMs in a Group

This month we look at how you can get the excess control benefits of our CAP/fixed with the flexibility and pricing benefits of our Group Data Plans.

With M2M One Group Data Plans you can still use the Automation Rules available in the Control Centre to manage data usage on an individual SIM basis. For example you can put all of your SIM cards on a 500MB Group Data Plan giving each SIM 500MB of group data to contribute to their pool. If any SIM goes over their 500MB allowance they can borrow from the larger pool, this helps control excess usage costs and keeps your devices online.

With automation rules you can set an individual rule that states ‘Any SIM over XXXMB in a 24 hour or monthly period’ should be moved to Deactivated. This temporarily suspends any rogue SIMs that use more data than you expect but unlike the CAP/Fixed data plans gives you the ability to turn the SIM back on if needed by changing the SIM Status back to Activated.

The benefit of using this method vs the CAP/Fixed plan is that with the CAP plans any SIM that exceeds its data allowance gets a ‘hard suspension’ which completely disables the SIMs APN and Data function. This renders the SIM card completely useless until manually overridden by our support team. However, with the automation rules on group plans you stay in control of the SIM, and you can reactivate yourself any time without engaging our support team.

Click here for our Automation Rule guide to learn more

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – November 2017 Newsletter

M2M One Newsletter – November 2017

Welcome to M2M One’s November Newsletter,

In the lead up to the Christmas and New Year holiday period we want to make sure you’re aware of both M2M One’s hours of operation over this period and of Telstra’s network embargo to help you plan your service management accordingly.

The M2M team will be heading to ICC in Sydney next week for the Wearable Technology conference, looking at IoT in the Security, Healthcare, Payments & Leisure sector using wearable devices – For registration details please see the body of this email.

For this month’s Jasper tip we’ve decided to promote the new automation rules available to customers in the control centre to make sure you get the most out of this exciting new feature.

  • CISCO Jasper M2M Control Centre SSL Certificate Update

If you are NOT using API calls to the Jasper Wireless M2M Control Centre, NO ACTION IS REQUIRED

If you are using API calls to the Jasper Wireless M2M Control Center
AND
If you are using an automated API software or system that uses a pre-loaded *.jasperwireless.com SSL certificate
THEN
1. You will need to update your API software or system with a new certificate in order to avoid a service disruption (Remove the old certificate and install the new certificate).
2. The new certificate should be loaded on your system during the scheduled maintenance window on Wed, Nov 29 04:00 PM  until   Wed, Nov 29, 06:00 PM

Where can I obtain the new certificate:

Contact M2M One for the link

  • Telstra/M2M One IPX Network Embargo – Friday 15 December 2017 through to, Monday 08 January 2018.

Please note that embargo and restriction periods will be put in place to protect the Telstra network against accidental failures during Telstra’s busiest period – this will impact the way they can conduct work to install new services on the M2M One IPX network.

This embargo will only affect customers using M2M One’s private IPX network using the APNs ‘m2mone.com.au‘ or ‘m2mone.ipx‘ and will affect the following services:

  • Creating new IPX address pools
  • Creating new or editing existing IPSEC VPN Tunnels
  • Network Topology Change Requests

The embargo period is from Friday 15 December 2017 through to, Monday 08 January 2018

All IPX service requests must be sent to support@m2mone.com.au by the 14th of December to be actioned before the embargo period.

  • M2M One Head Office Closure – Christmas & New Year

M2M One Office Closes: Friday 22nd December at 2:00pm (Melbourne time)
M2M One Office Re-Opens: Tuesday 2nd January at 8:30am (Melbourne time)

SIM Orders: All SIM orders must be received at orders@m2mone.com.au before 3:00pm (Melbourne time) on Thursday the 21st of December – SIM orders will re-commence when the office re-opens on the 2nd of January.

Technical Support: M2M One will have emergency technical support staff available during the holiday period, please raise a ticket by using support@m2mone.com.au and for urgent escalation contact +61 3 9696 3011 (Opt 2)

 

WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

As a sponsor and speaker at the show M2M One are pleased to be able to offer a VIP discount code for single or two-day tickets to the event – To claim your discount simply enter the promo code below when registering:

Promo Code – WT_MCI_AUS

For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.

Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

M2M One – October 2017 Newsletter

M2M One Newsletter – October 2017

Welcome to M2M One’s October Newsletter,

It was great to get such a positive response to our last month’s newsletter, where we talked about the risks of running an M2M/IoT device with a public IP address (If you missed our September newsletter click here). Seeing customers taking more initiative and control over these vulnerabilities will help strengthen the growth of the IoT industry in general and hopefully one day stop these security ‘horror stories’ that slow down the adoption of remote technology.

Keeping up with last months attempt to assist with common M2M/IoT problems we wanted to take some time in this month’s newsletter to talk about compatible frequencies for use in Australia, particularly on the M2M One Network.

We’re also talking about the new Automation Rules available to customers in CISCO Jasper 7.0, offering a brief reminder about an upcoming public holiday and inviting you to join us at our last event of 2017, Wearable Technology in Sydney.

  • 3G & 4G Devices on the M2M One Network in Australia

In the aftermath of the 2G shutdown of all major networks in Australia we’re seeing more and more customers bringing hardware into Australia that they have been told is 3G or 4G/LTE compatible. Unfortunately in a lot of cases what is being sold has been misrepresented as being compatible with Australian Mobile Networks.

We’ve written a comprehensive guide to ensuring your device works in Australia in our blog: https://www.m2mone.com.au/m2m-tips-deploying-cellular-m2m-or-iot-devices-in-australia/

One of the biggest mistakes we see is people purchasing a device that is 850/2100Mhz but only GSM, this is a 2G technology – To operate on the M2M One/Telstra network in Australia you must make sure that your 3G device supports 850Mhz UMTS/HSPA/HSPA+/DC-HSPA+

Telstra Certification – While its not mandatory for devices using the M2M One network to be Telstra Certified it does mean that when purchasing a module or modem you can be confident that it will work on our network. You can download a list of Telstra Certified devices by clicking here or speaking to a provider of certified hardware like M2M Connectivity.

  • CISCO Jasper M2M Control Centre 7.0 Update – Automation Rules

As part of the Control Centre 7.0 upgrade to the M2M Control Centre we are now pleased to offer Automation Rules to M2M One customers. You’ll find more information in the Control Centre Tips section of this email

  • M2M One Head Office Closure – Tuesday 7th November 2017

M2M One’s Melbourne head office will be closed on Tuesday November 7th due to the Melbourne Cup Day public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30pm on Monday 6th of November will be shipped on Wednesday 8th of November.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and a 2-day conference
For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

Click here to download our Automation Rule Guide

 

If you have any issues setting up rules or need some technical support for your services you can always contact our support team on support@m2mone.com.au

To arrange in person or webex training on the M2M One Control Centre please contact your M2M One account manager.

M2M One – September 2017 Newsletter

M2M One Newsletter – September 2017

Welcome to M2M One’s September Newsletter,

This month we were pleased to be invited along to the Melbourne leg of M2M Connectivity’s LPWAN Roadshow. Traveling around Australia during September – November the team from M2M Connectivity have put together presentations from key partners to discuss Cat-M1, NBIoT (NB-1), LoRA & SigFox. These short breakfast sessions are a great introduction to LPWAN and have helped many of our customers already make some decisions on where their technology is going in the next 5 years.

In this months newsletter we give you an important update on securing your devices, provide an update on public holiday hours, invite you to join us at our next trade events All Energy Australia 2017 in October & Wearable Technologies in December and provide an update on the new look M2M Control Centre.

  • Security Update – Public IP Address Vulnerability

This month M2M One has seen increased malicious activity targeting customers with public-facing IP addresses on their devices – These are any devices using the telstra.extranet APN

At M2M One we strongly advise all customers to avoid using a public IP address at all costs by using TCP callback on the public internet APNs or configuring your devices to use M2M One’s private APN solution IPX – Click here to read our blog on IP Addressing for IoT

If for some reason your application absolutely can not work without a public-facing IP address make sure you have at a minimum changed the default username and password on your modem – The majority of malicious traffic we see is constantly trying to access devices using common login information like admin/admin and if they access your devices we’ve seen a host of unpleasant scenarios, for example:

  • Locking customers out of devices and/or wiping all data and config settings
  • Using the device as a backdoor into a corporate network
  • Posting live camera feeds from security devices to the internet
  • Hijacking devices and turning them into SMS gateways
  • Pushing large files through to increase or blow data allowances.

Please also keep in mind that even if your device isn’t compromised the constant attempts to access the device will increase your data usage exponentially as your device is sending rejection messages over the mobile network.

If you want more information on securing your SIM cards and devices contact us at support@m2mone.com.au or speak to your M2M One account manager.

  • M2M One Head Office Closure – Friday 29th September 2017

M2M One’s Melbourne head office will be closed on Friday, September 29th due to the Grand Final Eve public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30 pm on Thursday 28th of September will be shipped on Monday 2nd of October.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

 

 

 

 

 

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and 2-day conference

When you logged into the CISCO Jasper M2M Control Centre you will have noticed prompts to update to the latest version of the GUI (Graphical User Interface) as part of the Control Centre 7.0 update.

For customers who may have clicked this option and want to revert back to the ‘Classic’ view please see the steps below to switch between the new and old version of the GUI.

Step 1 – When you first log into control centre you will notice a new option in the top right hand corner of the screen called ‘Launch Refresh Preview’ clicking this option will load the new version of the interface.

Step 2 – Once you are in the new interface you can return to the older version by hovering over the ‘Refresh Preview’ menu option in the top right corner and then clicking ‘Return to Classic View’ from the drop-down options.

Step 3 – Upon clicking ‘Return to Classic View’ you will be prompted to provide feedback on the new interface, please feel free to leave feedback and press Send or alternatively click the ‘Maybe Later’ option to return to the classic view.

If you are experiencing any issues or have any questions about your account or the CISCO Jasper M2M Control Centre please email support@m2mone.com.au or call our office on 03 9696 3011 opt 2 for help.

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