M2M One – October 2017 Newsletter

M2M One Newsletter – October 2017

Welcome to M2M One’s October Newsletter,

It was great to get such a positive response to our last month’s newsletter, where we talked about the risks of running an M2M/IoT device with a public IP address (If you missed our September newsletter click here). Seeing customers taking more initiative and control over these vulnerabilities will help strengthen the growth of the IoT industry in general and hopefully one day stop these security ‘horror stories’ that slow down the adoption of remote technology.

Keeping up with last months attempt to assist with common M2M/IoT problems we wanted to take some time in this month’s newsletter to talk about compatible frequencies for use in Australia, particularly on the M2M One Network.

We’re also talking about the new Automation Rules available to customers in CISCO Jasper 7.0, offering a brief reminder about an upcoming public holiday and inviting you to join us at our last event of 2017, Wearable Technology in Sydney.

  • 3G & 4G Devices on the M2M One Network in Australia

In the aftermath of the 2G shutdown of all major networks in Australia we’re seeing more and more customers bringing hardware into Australia that they have been told is 3G or 4G/LTE compatible. Unfortunately in a lot of cases what is being sold has been misrepresented as being compatible with Australian Mobile Networks.

We’ve written a comprehensive guide to ensuring your device works in Australia in our blog: https://www.m2mone.com.au/m2m-tips-deploying-cellular-m2m-or-iot-devices-in-australia/

One of the biggest mistakes we see is people purchasing a device that is 850/2100Mhz but only GSM, this is a 2G technology – To operate on the M2M One/Telstra network in Australia you must make sure that your 3G device supports 850Mhz UMTS/HSPA/HSPA+/DC-HSPA+

Telstra Certification – While its not mandatory for devices using the M2M One network to be Telstra Certified it does mean that when purchasing a module or modem you can be confident that it will work on our network. You can download a list of Telstra Certified devices by clicking here or speaking to a provider of certified hardware like M2M Connectivity.

  • CISCO Jasper M2M Control Centre 7.0 Update – Automation Rules

As part of the Control Centre 7.0 upgrade to the M2M Control Centre we are now pleased to offer Automation Rules to M2M One customers. You’ll find more information in the Control Centre Tips section of this email

  • M2M One Head Office Closure – Tuesday 7th November 2017

M2M One’s Melbourne head office will be closed on Tuesday November 7th due to the Melbourne Cup Day public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30pm on Monday 6th of November will be shipped on Wednesday 8th of November.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and a 2-day conference
For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

Click here to download our Automation Rule Guide

 

If you have any issues setting up rules or need some technical support for your services you can always contact our support team on support@m2mone.com.au

To arrange in person or webex training on the M2M One Control Centre please contact your M2M One account manager.

M2M One – September 2017 Newsletter

M2M One Newsletter – September 2017

Welcome to M2M One’s September Newsletter,

This month we were pleased to be invited along to the Melbourne leg of M2M Connectivity’s LPWAN Roadshow. Traveling around Australia during September – November the team from M2M Connectivity have put together presentations from key partners to discuss Cat-M1, NBIoT (NB-1), LoRA & SigFox. These short breakfast sessions are a great introduction to LPWAN and have helped many of our customers already make some decisions on where their technology is going in the next 5 years.

In this months newsletter we give you an important update on securing your devices, provide an update on public holiday hours, invite you to join us at our next trade events All Energy Australia 2017 in October & Wearable Technologies in December and provide an update on the new look M2M Control Centre.

  • Security Update – Public IP Address Vulnerability

This month M2M One has seen increased malicious activity targeting customers with public-facing IP addresses on their devices – These are any devices using the telstra.extranet APN

At M2M One we strongly advise all customers to avoid using a public IP address at all costs by using TCP callback on the public internet APNs or configuring your devices to use M2M One’s private APN solution IPX – Click here to read our blog on IP Addressing for IoT

If for some reason your application absolutely can not work without a public-facing IP address make sure you have at a minimum changed the default username and password on your modem – The majority of malicious traffic we see is constantly trying to access devices using common login information like admin/admin and if they access your devices we’ve seen a host of unpleasant scenarios, for example:

  • Locking customers out of devices and/or wiping all data and config settings
  • Using the device as a backdoor into a corporate network
  • Posting live camera feeds from security devices to the internet
  • Hijacking devices and turning them into SMS gateways
  • Pushing large files through to increase or blow data allowances.

Please also keep in mind that even if your device isn’t compromised the constant attempts to access the device will increase your data usage exponentially as your device is sending rejection messages over the mobile network.

If you want more information on securing your SIM cards and devices contact us at support@m2mone.com.au or speak to your M2M One account manager.

  • M2M One Head Office Closure – Friday 29th September 2017

M2M One’s Melbourne head office will be closed on Friday, September 29th due to the Grand Final Eve public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30 pm on Thursday 28th of September will be shipped on Monday 2nd of October.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

 

 

 

 

 

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and 2-day conference

When you logged into the CISCO Jasper M2M Control Centre you will have noticed prompts to update to the latest version of the GUI (Graphical User Interface) as part of the Control Centre 7.0 update.

For customers who may have clicked this option and want to revert back to the ‘Classic’ view please see the steps below to switch between the new and old version of the GUI.

Step 1 – When you first log into control centre you will notice a new option in the top right hand corner of the screen called ‘Launch Refresh Preview’ clicking this option will load the new version of the interface.

Step 2 – Once you are in the new interface you can return to the older version by hovering over the ‘Refresh Preview’ menu option in the top right corner and then clicking ‘Return to Classic View’ from the drop-down options.

Step 3 – Upon clicking ‘Return to Classic View’ you will be prompted to provide feedback on the new interface, please feel free to leave feedback and press Send or alternatively click the ‘Maybe Later’ option to return to the classic view.

If you are experiencing any issues or have any questions about your account or the CISCO Jasper M2M Control Centre please email support@m2mone.com.au or call our office on 03 9696 3011 opt 2 for help.

Cat-M1 IoT Network Access from M2M One

M2M One SIM Cards now work on Telstra’s Cat M1 IoT Network

As of September 2017 all SIM Cards provided by M2M One now have access to the full Telstra IoT Network in addition to 3G & 4G coverage.

The Cat M1 service operates on Telstra’s 4GX network which utilizes band 28 (700Mhz) and can only be accessed by Cat M1 compatible 4G devices.

Coverage Disclaimer

M2M One SIM Cards are powered by the Telstra mobile network and as such are subject to Telstra’s coverage, service and network uptime – See below:

Device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

You should be aware that the Telstra coverage maps displayed have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified coverage areas for coverage, nor any indoor locations or sub-surface areas. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where your device will not work. This is a common characteristic of wireless systems. For example, actual coverage could be degraded or not existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. The specific nature of building materials used in an office or dwelling also impacts on the coverage within, with some materials such as steel framing and metallic window films having a significant impact on coverage within a building. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

The offshore coverage shown is only indicative of where a device may operate. Factors beyond Telstra’s control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

Data speeds experienced on Telstra’s mobile networks may be affected by network availability, the type and configuration of customer equipment, or device used, the performance of external networks (for example the Internet), the signal strength available to the device, and other factors such as the type of application.

What is LTE Cat M1?

LTE Cat M1 is a low‑power wide‑area (LPWA) technology that supports M2M & IoT devices with low to medium data requirements with average upload and download speeds of 375 kb/s.

Unlike the other LPWA 4G standard NB‑IoT, LTE Cat M1 can be used for mobile IoT/M2M devices, as it handles hand‑over between cell towers in a similar fashion to LTE . For example, if a device crossed between several different network towers, a Cat M1 can maintain the connection similar to a normal 4G or 3G device. However an NB‑IoT device needs to re‑establish a new connection for each new location.

Unlike NB-IoT, Cat M1 also supports  voice functionality via VoLTE (voice over LTE), which means it can be used for applications like man-down alarms, elderly care, independent living and other applications requiring human interaction.

Features of LTE Cat M1

  • Low Power Consumption
  • Extended Coverage and Better Building Penetration
  • Voice Over LTE Support
  • Full Mobility & Handover
  • Reduced Hardware Costs
  • Massively Scalable

Where can I purchase Cat M1 IoT/M2M Products?

As Cat M1 technology is still a fairly new technology there are limited options for total finished product and instead you may need to build your product from a board level using a Cat M1 Module.

Below is an example list of companies with products that support Cat M1:

  • M2M Connectivity – Australia’s largest supplier of M2M & IoT Modems, Sierra Wireless Modules, Devices and Accessories.
  • Digital Matter – Provide 4G & Cat-M1 vehicle and asset tracking solutions
  • ETM Pacific – Provide a 4GX compatible serial modem & Modules from Gemalto
  • GLYN – Provide Cat M1 Modules from Telit
  • uBlox – Provide Cat M1 Modules in the SARA R4 Line

Need some help with your IoT or M2M deployment?

M2M One – August 2017 Newsletter

M2M One Newsletter – August 2017

Welcome to M2M One’s August Newsletter,

This month M2M One are taking a breather from our hectic schedules to celebrate a significant business milestone and offer our thanks to you, our valued customers for helping us get there!

We’re also looking at Telstra’s launch of the Cat-M1 network earlier this month and what it means for your M2M/IoT devices, invite you to join us at our next trade event All Energy Australia 2017 in October and give you some hints on managing SMS with your M2M One SIMs.

James Mack
General Manager | M2M One
  • M2M One reaches 100,000 active connections in Australia!

Earlier this month M2M One reached a major company milestone in securing 100,000 active SIM connections across Australia! This marks a huge step forward from activating our first SIM card with Telstra in November 2010.

The team at M2M One want to extend our warmest thanks to all of the customers who have chosen M2M One as their preferred supplier of SIM cards over the last 6 years – whether you have 1 SIM or 10,000 with us, please know that we truly value your business and thank you for continuing to work with us.

If there is ever anything we can do to help you improve or grow you M2M/IoT business please reach out to our team and we’ll be happy to assist.

  • Telstra Launch Cat-M1 Network Australia Wide

On 1/08/2017 Telstra announced that their 4G Network now covers 99% of the Australian population and that they have officially enabled Cat-M1 capability across the 4G footprint.

So what exactly is Cat-M1?

Cat-M1 is an LTE standard designed specifically for IoT/M2M that allows compatible modules to operate on a reduced spectrum with reduced speed to theoretically improve battery life, coverage and penetration.

Can I use Cat-M1 now?

Yes – As of 1st of August Telstra’s entire 4G network is enabled for Cat-M1 transition and your M2M One SIM cards will work with no additional changes! All you need is a compatible module or modem, if you need help sourcing a product feel free to contact M2M One and we can introduce you to some of our partners.

 

All Energy Australia 2017 – Melbourne, 11-12 October 2017

M2M One are excited to be a first time exhibitor at one of Australia’s premier Clean Energy & Waste Management events in it’s return to Melbourne in October. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the energy, utility and waste industry are using our services to power their IoT & M2M solutions.

You can find M2M One at Stand 1016View our exhibitor profile

Held in partnership with the Clean Energy Council, the 2017 program will showcase expert opinions from more than 120 speakers and feature more than 120 domestic and international exhibitors.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing SMS Usage

This month we look at various ways to utilize SMS with your M2M One SIM Cards.

As standard all M2M One SIMs come with additional features like SMS, Voice & Roaming barred but you can have these activated and added at any time – For full information on pricing click here

When you have SMS enabled on your SIM cards there are a few features you can benefit from in the M2M Control Centre:

  • SMS Live – In the control centre you can click on any ICCID to access additional information and features, from here navigate to the bottom and click the SMS tab.
    The first option here is SMS Live, this allows you to send SMS messages from the control centre at no additional cost to your devices in the field. Many of our customers use this as a low cost way to remotely configure devices in the field by sending AT Commands via SMS – SMS Live is also available through the API
  • Message History – The second tab in SMS labelled Message History lets you view in real-time any SMS messages sent or received from that particular SIM. While you can’t see the content of the message you can see date, time, sent from and sent to information to help you diagnose any issues you may be having related to SMS on your device.
  • SMS Monitoring and Alarms – M2M One can set alerts and automation rules on services on your behalf to notify and event suspend SIM cards on high SMS usage within a month or 24 hour period. To set this up either contact your account manager or email support@m2mone.com.au
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2017 Newsletter

M2M One Newsletter – June 2017

Welcome to M2M One’s June 2017 Newsletter,

We’re back after an exciting and successful CeBIT 2017 up in Sydney, it was great to meet so many people passionate about the future of M2M & IoT in Australia and we look forward to working with as many of you as possible.

One thing that really stood out was the number of questions we were getting about LPWAN technologies, it seems with the uncertainty around the lifespan of 3G/Next G in Australia many people are taking their time to look at the next logical upgrade path for their device – Do they jump to 4G/LTE as it exists today, do they wait for CAT M1 or do they hang on that bit longer for the ultra low bandwidth NB-IoT? Some people are questioning whether they stick with cellular or move to alternative technologies like SIGFOX, LoRA or even some of the new innovations coming from the satellite space.

We’ll be producing some articles on the evolution of wireless networks in the coming months but until then if you’re feeling confused about where to take your product next, get in touch – We’d love to hear from you.

  • M2M One Billing Portal Maintenance (23/6/2017)

Please note that on 23/6/2017 M2M One’s online billing portal will be down for scheduled maintenance from 10am – 2pm and will be unable for processing credit card payments. If you need to pay your invoice during this period please contact accounts@m2mone.com.au or call our office on 03 9696 3011.

  • EOFY SIM Card Orders

Please note that if you need to order any SIM cards and have them lodged as a purchase before 1st July 2017 we need to receive the order no later than 3:00pm Friday the 30th of June – All SIM orders should be sent to orders@m2mone.com.au for the fastest processing.

Security 2017 – Sydney, 26-28 July 2017

M2M One are excited to once again be exhibiting at Australia’s largest Security Expo on it’s return to Sydney. We’ll be exhibiting our range of SIM Cards and Data Plans as well as talking about how customers in the security industry are using our services to power Alarm Panels, IP Cameras, Tracking Devices and more.

M2M One will be located at stand B27 next to Digital Matter

Registration to the expo is free – Register Here

Using M2M One SIMs and Data Plans for redundancy & failover

M2M One SIMs are ideally designed for failover solutions, either over an ADSL link or dual SIM modem. Due to our unique cost strucure we can help you minimize the costs associated with operating a redundant SIM.

What are your options?

  1. Activation Ready – M2M One SIMs can be placed into a status called Activation Ready this stops all billing on the SIM but keeps it alive on the mobile network. As soon as data is passed through the SIM it becomes live and ‘billable’. This is a great solution for dormant SIMs that only need to be used in the event of a link failure.
  2. Managed Group Plans – As part of our ongoing service to customers M2M One manage and monitor pooled data usage on your account, with the pooled plans if one or more of your SIM cards exceeds the pool (i.e in a failover event) we can work with you to optimize the plans for the lowest cost in that month.
  3. Single Step Plans – For customers managing a single site or SIM we can create a rule that will automatically step a SIM up to the next plan when it exceeds a specific amount of data and suspending at 100GB of usage. This is an ideal solution for customers wanting a simple fixed cost solution that they can set and forget.
For more information about using M2M One SIMs in a failover or redundancy capacity or for some recommendations on compatible hardware please contact your account manager or email info@m2mone.com.au
Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Locating your SIMs IP Address

This month we look at finding the IP Address of your SIM Card once its connected to the mobile network.

From Services > SIM List click on the ICCID number of any ‘In Session’ SIM card to load the Details screen. From the details screen you can see the current session information including the Session Start Time, Device IP Address and APN.

For customers using our IPX Static IP service you can locate the IP Address allocated to your SIM cards at any time by enabling the IPX Address column on the SIM List screen – This can be done by right clicking on any of the column headings in the SIM List and then ticking the IPX Address checkbox.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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