M2M One – September 2018 Newsletter

M2M One Newsletter – September 2018

Welcome to M2M One’s September 2018 Newsletter,

This month’s newsletter comes with a personal note;
As many of you may already know I’ll be stepping down as General Manager at M2M One at the end of September and leaving the business.
It’s been amazing over the past 4 years to watch the business grow from 13,000 active SIM cards to over 160,000! and to go from 3 employees to 10. Working at M2M One I’ve had the privilege of working alongside some of the brightest minds in IoT/M2M and support customers building incredible applications.

The thing I’ve always been most proud of at M2M One has been our commitment to customer service and I’m pleased to see that trend continuing with Gideon Borden taking over management of the sales and customer service team. Gideon has always been a pillar of the M2M team with his commitment to solving problems and finding the right solutions for customers being second to none – Gideon can be contacted at gideon.borden@m2mone.com.au

From an operational standpoint one of the founders of M2M One and Australian IoT pioneer Darren Moroney will be taking over the day to day management of the business. Those of you who deal with our sister company M2M Connectivity are probably already familiar with Darren and his deep industry knowledge and commitment to customer care – Darren can be contacted at Darren.Moroney@m2mone.com.au

I want to take a moment to sincerely thank all of the customers who have chosen to work with M2M One over my tenure as manager, my peers in the IoT industry who always keep me learning, the phenomenal team we’ve built over the last few years and our founders Daryl & Darren for taking a chance on me to run with the business 4 years ago.

Thank you!
James Mack
General Manager | M2M One
  • Reminder on M2M One Cat-M1 Coverage

Over the past few months we’ve spent a lot of energy talking about NB-IoT and what’s coming and possible over the next 12 months but one of the elements getting overlooked is that M2M One has complete access already to Telstra’s nationwide Cat-M1 network today. Cat-M1 technology may in fact be more suitable for a lot of customers currently debating where to go from 3G than NB-IoT or LPWAN solutions due to the increased flexibility.

For those of you who missed it you can access a full guide on M2M One’s Cat-M1 network by clicking here: https://www.m2mone.com.au/iot-network-access-from-m2m-one/

To test Cat-M1 on your M2M One account you can simply put any M2M One SIM into a Cat-M1 capable device, our SIMs are Cat-M1 ready out of the box without any additional changes required – You can view our pricing here: https://www.m2mone.com.au/wp-content/uploads/2020/08/M2M-One-Australian-Price-List.pdf

M2M One are excited to be sponsoring the inaugural IoT Impact conference when it comes to Sydney in September.

As a company that shares the IoT Alliance of Australia’s vision for empowering Australian business through IoT/M2M we’re excited to be able to exhibit our selection of dedicated data plans for IoT applications to visitors to the conference.

What is IoT Impact?

IoT Impact is a two-day learning campus for Australia business executives – to understand and plan for the impact of the Internet of Things in Australia.

By 2020 the number of IoT connected devices globally is expected to be 30 billion, and this is forecast to grow to 100 billion by 2025. By 2025 the IoT market could be generating revenue close to USD 10 trillion. Every person and every business will feel the impact. IoT Impact is designed to help your company answer the complex questions required to handle and profit from this revolution.

Ticket Options

  • Connect Pass ($1125 with code IOTm2m1-C1) – Full access to the IoT Impact Conference, Site Visits, Expo, Workshops, Vendor Labs. As a sponsor of IoT Impact, M2M One are pleased to be able to offer our customers and peers in the IoT industry a 10% discount on the Connect pass by using the code
    IOTm2m1-C1
  • Access Pass ($125 Early Bird before 10th September) – Access to the IoT Impact Expo, Workshops, Vendor Labs.

M2M One look forward to seeing you at IoT Impact this month – If you’d like to arrange a time at the show with one of our staff please email support@m2mone.com.au

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Page ActionsThis month you may have noticed a change in the M2M Control Centre, the addition of an ‘Actions’ button on all pages.

The actions button combines several previously separate buttons/actions into a single button and offers different functionality depending on the page you are viewing. Some examples below:

  • Services Listing
    • Edit selected SIM cards
    • Export listing to excel file
  • Batch Update
    • Upload Excel File
    • Export results to excel file
  • Billing > Usages
    • Export monthly usage to excel file
  • Admin > Users
    • Create new user
    • Delete user
    • Edit user
    • Export list of users to excel file
  • Automation
    • Create new rule
    • Edit rule
    • Delete rule
    • Export Automation Rules to excel
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – July 2018 Newsletter

M2M One Newsletter – July 2018

Welcome to M2M One’s July Newsletter,

In this month’s newsletter we invite you to join us at Security 2018 at the Melbourne Convention Centre to talk about the latest security innovations in IoT & M2M. We’ll also be at the Australian Vending Machine Expo talking to customers about how our SIMs are supporting the vending industry across Australia.

With Telstra starting to tune down their 2100Mhz 3G network (See our previous newsletter) we’ve had lots of questions from customers about how to make sure their devices are built for the longest possible shelf life when using M2M One SIM Cards.

Telstra’s primary 3G frequency and the one they market as Next G is 850Mhz, while they do use 2100Mhz for additional capacity in populated urban areas now the majority of consumer devices are on LTE they have started to shut down 2100Mhz across Australia, as we previously advised.

Telstra’s primary frequency on LTE is B28 (700Mhz) and this is what they are marketing as 4GX in the consumer space. This will also be the frequency they run IoT technologies on (Cat-M1 & NB-IoT) in the long term. The B28 4G network has been built from rural Australia inwards so wherever you see rural 4G coverage it will more than likely be on B28.
Telstra also use B3 (1800Mhz) which was used for the early LTE networks deployed in major urban areas, this network is also being built outwards into rural areas for capacity and load balance.

For the maximum coverage, capacity and lifespan with M2M One SIM cards we strongly recommend a 850Mhz 3G & dual B28/B3 LTE modem.

  • NB-IoT SIM Trial SIM Cards

M2M One are now able to offer limited trial SIMs for testing compatible NB-IoT devices, these SIM cards come in Standard, Micro & Nano form factors and are limited to 3 per customer.

There are some limitations to the current implementation of NB-IoT which need to be considered

  • These SIMs only work on the Telstra NB-IoT network and have no access to 3G, 4G or Cat-M1 at present
  • NB-IoT is currently only available on B3 (1800Mhz)
  • Modems and Modules must specifically be capable of NB-IoT communication
  • Coverage is limited to major cities at this time
  • NB-IoT does not support SMS or Voice

If you have an NB-IoT compatible device and would like to test these SIM cards please contact your account manager or email info@m2mone.com.au

  • Support for Madison Technologies Privonet customers

M2M One are excited to be working with Madison Technologies to support their customers transitioning away from the now discontinued Privonet VPN solution.

If you’re currently using the Privonet VPN solution Madison have published a comprehensive guide on their website on how to transition your service to M2M One’s IPX environment 

M2M One are excited to exhibit at the Security 2018 when it returns to Melbourne from 25 – 27 July at the Melbourne Convention & Exhibition Centre (MCEC).

From physical and electronic solutions to biometrics and cyber security, Australia’s largest security event offers three days of business networking and intelligence sharing.

For over three decades the event has provided a showcase for new and innovative security technologies and solutions. This year, the Security Exhibition & Conference 2018 will connect with more than 5,000 security professionals with over 150 industry leading brands.

Security 2018 – Expo hours
Wed 25 Jul 9:30 am – 5:00 pm
Thu 26 Jul 9:30 am – 5:00 pm
Fri 27 Jul 9:30 am – 3:30 pm
 
M2M One are exhibiting at stand C27
 
 

M2M One will be exhibiting at the Australian Vending Expo tradeshow when it returns to Melbourne on the 26th and 27th of July at the Melbourne Convention Centre.

M2M One solutions power inventory management, payment and tracking systems in over 5,000 vending machines across Australia and we’re joining the show to talk about how our SIM cards are used by the vending industry.

Australian Vending Expo – Expo Hours
Thursday 26th July : 1PM – 5PM
Friday 27th July : 9AM – 3PM

Visitors to the show can register for free at the door during expo hours

M2M One are exhibiting at stand 13

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Adding new users

This month we look at how to add new users to your control centre account and give them permission to view or manage your SIM cards.

When you log into the control centre select Admin from the front page

When the admin page has loaded click on Users from the left hand menu

When the user page has loaded click Create New –

Follow the prompts on screen to set-up a new user for your account

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2018 Newsletter

M2M One Newsletter – June 2018

Welcome to M2M One’s June Newsletter,

This month M2M One are proud to have once again been nominated to represent Victorian ICT companies in the annual Victorian Government trade mission to CommunicAsia in Singapore. We’re excited to join the mission and connect with IoT thought leaders in SE Asia and see what new developments are coming from the region.

In the newsletter this month we have an update on Telstra’s plans around 3G longevity in Australia as well as impact on the 2100Mhz frequency.

We’ve now also finished the work to phase out our old CAP data plans, from 1st of June M2M One will only offer Group Data plans to customers and will help configure automation rules to make sure excess is managed.

  • Telstra 3G Sunset update & 2100Mhz Frequency

When Telstra completed their 2G shutdown on December 1st 2016 we advised customers that for longevity of 3G all devices must support 850Mhz 3G as a minimum (See our original letter here) This is because the 2100Mhz frequency operated by Telstra was only ever designed to support additional capacity in populated areas and never as a primary frequency for deployment.

Telstra have now confirmed that as part of their tuning activities in preparation for the larger 3G shutdown they are reducing capacity on the 2100Mhz across the country – Any customers using M2M One services in a 2100Mhz only device are advised to upgrade to a 850Mhz 3G or 4G/LTE compatible device as soon as possible to avoid disruption.

Telstra’s official statement on 2100Mhz is below:

“Since the launch of Next G ® network in 2006 any 3G2100MHz cells we have deployed were for capacity only (not coverage) and with the dissolution of the 3GIS partnership in 2012 any 3G 2100MHz cells were generally only retained where there was a pressing need for additional 3G capacity on top of the 3G coverage layer using 850MHz. From that time forward there has been little contiguous 3G2100 coverage. The closure of 2G in 2016 would have left any residual 2100-only devices with very fragmentary coverage. What remains is now is being gradually decommissioned so the spectrum can be re-farmed to 4G technology.”

Longer term with 850Mhz 3G, Telstra’s statement remains:

“Telstra intends that the 3G network will remain in service until at least 2020. Closure activities may commence from 2020 although initially this is more likely to be simple re-purposing of part of the 3G spectrum (as 3G capacity becomes freed from migration to 4G) with no material impacts on our 3G customer base. Full or partial geographic closure may occur any time after 2020, but would be unlikely before 2022. In any case we will provide a reasonable notice period of any shutdown activities that would impact end customers. Full closure is most certainly expected well before 2030. So somewhere between 2020 and 2030 the 3G network will be shut down but precisely when has not yet been decided”

  • New M2M One Pricing and removal of CAP Data Plans

As advised in our previous newsletter M2M One have now phased out CAP Data Plans from our service offering. M2M One has never been happy with the way the hard cap worked, and the issues it caused with customers end devices – We’ve been working on alternative methods of providing the reliability and excess management of the CAP plans while adding more flexibility back in the customers hands.

We’re now pleased to offer customers a complete managed service for excess usage management. Our Melbourne account team are now viewing customers accounts in real time and as soon as we see you breaching your data pool you’ll recieve a call or email immiediately with clear action steps to reduce any excess costs.

For customers who still want to limit the ammount of data each SIM card can use, we can assist you with setting up automation rules on the CISCO Jasper control centre – To get help or training on the platform please contact your account manager.

M2M One are once again excited and proud to be part of the Victorian Pavillion at CommunicAsia 2018 in Singapore.

Inspired by the radical changes in the ICT industry, the refreshed CommunicAsia continues to be Asia’s most established and relevant event for industry professionals in the telecommunications sector. It brings together thought-leaders, decision makers, influencers throughout the ecosystem to network, explore new technologies, share ideas and create valuable opportunities for all.

CommunicAsia
26 – 28 June 2018

(Tuesday – Thursday)
Marina Bay Sands Expo
Singapore
Visitors can register for the entire ConnecTech Asia event (Including CommunicAsia) by using the following link: https://www.connectechasia.com/exhibit-attend/visitor-registration/
M2M One can be found at the Victorian Pavilion at 5F4-01 in Hall 5 (Top Floor) of the Marina Bay Sands

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

How to create an automation rule to manage excess usage on a SIM

This month we look at using the powerful Automation Rules in CISCO Jasper to replicate the CAP function of our old plans but giving you the control to reactivate the SIM if needed, instead of needing to contact M2M One Support.

When you log into the control centre select Automation from the home page

From the automation rules screen click on + Create New button to create a new automation rule

From here select Usage Monitoring as the rule category then select Cycle to Date Data Usage to create a new rule that will be triggered on data usage in a billing month. The example below shows you the correct set-up for triggering a rule to Deactivate a SIM that has used over 1MB of data in a billing month. With this rule when a SIM gets deactivated, if you need to use it again in the month you can simply change the SIM status in the control centre back to Activated to use it again – No need to get M2M One to unblock it.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – May 2018 Newsletter

M2M One Newsletter – May 2018

Welcome to M2M One’s May 2018 Newsletter,

This month M2M One are exhibiting at the inaugural Melbourne MegaTrans event from 10-12 May at Melbourne Convention Centre. At this show we’ll be talking about how customers in transport and logistics are improving their monthly spend on communications by switching to M2M One and getting more control over their SIM fleet.

Straight after MegaTrans we’ll be hopping on a plane to Sydney for CeBIT Australia 2018, 15-17 May at ICC Darling Harbour, Sydney. As Australia’s premier ICT and Technology event we’ll be using CeBIT to talk to customers about how M2M One SIMs are the perfect solution for business continuity and failover when paired with intelligent routing solutions like Cradlepoint.

If you plan on attending either show, please reach out as we’d love to meet you and talk about your IoT strategy! If you can’t make either show, reach out to us and we can connect you with the M2M One sales manager for your state.

  • CISCO Jasper SSL Renewal

M2M One’s Control Centre partner CISCO Jasper will be renewing the SSL certificate on the control centre on Tuesday 15th of May. This change won’t affect access to the control centre or usage of the platform, however if you embed the CISCO Jasper SSL key in your API integration then you will need to update to the latest version.

  • Updated Pricing

We’ll be implementing new pricing for customers with over 10,000 active SIM cards in May, if you’d like more information about our bulk pricing please contact your account manager today.

  • Phasing out of CAP Data Plans

M2M One will begin phasing out our CAP Data plans over the next two months. M2M One originally implemented the CAP Data Plans as a way of protecting our customers against overage by locking the SIM card when it reaches its data allowance. As CISCO Jasper have improved their platform and automation rules these plans have become cumbersome for customers to manage and cause more issues than solutions in most cases.
We’ll be working with customers over the next two months to make sure that we implement excess and data management rules so you enjoy the same level of excess protection with the added bonus of group data pooling.

MegaTrans Melbourne Expo Hours
Thursday 10th May 2018 – 10:00am – 5:30pm
Friday 11th May 2018 – 10:00am – 5:30pm
Saturday 12th May 2018 – 10:00am – 5:00pm
M2M One are located at stand #5214
CeBIT 2018 Expo Hours
Tuesday 15 May – 10am to 5pm
Wednesday 16 May – 10am to 7pm
Thursday 17 May – 10am to 4.30pm
M2M One are located at stand #I20

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

SIM LogisticsThis month we explain how M2M One SIMs are delivered and activated.

By default when M2M One ship SIM cards to you, they will be loaded automatically into your control centre in a state called Test Ready.

When a SIM is in this state it is live and provisioned to use the Telstra mobile network, however the SIM doesn’t become billable until you use either 20KBs of data, 4 SMS or any amount of voice calling.

This means you can hold a large stock of SIMs and use them whenever you need them without needing to call, email or even press a button to get connected.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – February 2018 Newsletter

M2M One Newsletter – February 2018

Happy New Year!

We hope you had a fantastic holiday and have an exciting 2018 lined up!

As always, we at M2M One appreciate you chosing us as your provider for M2M SIM Cards and Data Plans and look forward to helping you grow your M2M/IoT business over the next 12 months!

In this month’s newsletter we talk about the new cellular IoT networks available from Telstra in Australia, including accessing Cat-M1 with M2M One today and how you can prepare for NB-IoT. We also look at the trade events and exhibitions we have coming up in 2018 and as always give you a quick tip on getting the most out of your Jasper Portal.

  • Telstra Cat-M1 Network Access on M2M One

Telstra launched their Cat-M1 IoT network back in August 2017 enabling devices with Cat-M1 capabilities to access the network anywhere 4GX (B28) coverage was available. This was great, but mainly for developers and R&D houses experimenting with new technology and not something that would affect the wider IoT/M2M community in Australia until these devices became more ubiquitous.

Now there are some commercially available modules and products that use Cat-M1 on the market we wanted to remind customers that M2M One SIM Cards work with Cat-M1 straight out of the box, if you have an M1 capable modem or module in your device you can use your existing SIM cards today without any changes being made.

For more information about Cat-M1 click here

  • Telstra launch NB-IoT Network in Australia

Some of you may have already seen that at CES 2018 in January Telstra officially announced they have turned on NB-IoT capability in major cities and some regional hubs across Australia. This marks the first stage of Telstra’s roll-out of the latest standard in LPWAN technology on the cellular side.

At the moment there are very few NB-IoT compatible devices available and the Telstra NB-IoT network is currently only available on the 1800Mhz frequency but now is the perfect time to begin thinking about your next generation of device.

For more information about Telstra’s NB-IoT announcement click here

We’re locking in our exhibition calendar for 2018 and have some fantastic shows coming up!

Australian Healthcare Week 2018
21-22nd March 2017
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: 32

Melbourne MegaTrans
10th-12th May 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 4022

CeBIT Australia 2018
15th-17th May 2018
Sydney International Convention Centre (ICC)
Sydney, Australia
Stand: i20

Security Exhibition & Conference 2018
25th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: C33

Australian Vending Association Trade Show 2018
26th-27th July 2018
Melbourne Convention Centre
Melbourne, Australia
Stand: 13

All Energy Australia 2018
3rd-4th October
Melbourne Convention Centre
Melbourne, Australia
Stand: 1016

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Managing Voice Usage

This month we look at how you can make the most of utilizing voice on your M2M One SIM Cards and how to protect yourself against bill-shock by using Automation Rules.

By default M2M One SIM Cards come with SMS, Voice & International Roaming disabled but these features can be added at any time by our support team.

When you activate voice on your SIM(s) you then have 3 pricing options to choose from – PAYG, 1 Minute Bundle & 10 Minute Bundles. With the 1 & 10 Minute bundles these can be grouped across your account, the same as data plans so if you have 10 x 10 minute bundles you have 100 minutes of voice to use across your devices in a month – Voice pricing is available on our price table

With voice usage M2M One only charge for MO (Mobile Originating) or Outbound voice calling, receiving calls to your SIM is free of charge.

When you have voice available on your SIM we strongly recommend putting protections in place through automation rules, the automation rules allow you to alert or block a SIM if it exceeds a certain level of voice usage in a month.
For example you may have your SIMs in a device that dials in once every day for 1 minute so you expect to use 30-35 minutes of voice per month, you might want to set up a rule that alerts you if you use 60 minutes of voice in a month and suspends the SIM if it uses over 120 minutes of voice.

Voice usage controls are available on page 20-23 of our Jasper Automation Rules guide – Click here to Download

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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