M2M One – October 2019 Newsletter

M2M One Newsletter – October 2019

Welcome to M2M One’s October 2019 Newsletter,

There is a lot happening this month!

The big news is of course Telstra’s announcement of an official shutdown for it’s 3G/NextG network scheduled for 2024.

M2M One will be participating in 3 different trade shows and as always would love for you to join us to talk about your IoT/M2M challenges and how we can help you achieve your goals. We also have a wrap up from the National Roads and Traffic Expo which we exhibited at in September. 

Lastly we also have an important notification on planned works for the CISCO Jasper Control Centre.

Gideon Borden
General Manager – Sales & Operations | M2M One
  • Telstra 3G/NextG Shutdown

Headline news this month is the official notification from Telstra about their planned 3G shut down.  We sent out an official notification last week, but for those of you who may have missed it here is the pertinent information you need to know.

If you need help with a transition plan please feel to reach out to  your Business Development Manager or myself directly for assistance in preparing for the shut down.

  • National Roads and Traffic Expo Wrap-up

In late September M2M One exhibited for the first time at the National Roads and Traffic Expo, held in the Melbourne Exhibition Centre.  It was a fantastic showcase of services and technologies for the Road and Traffic Industry.

From an M2M/IoT perspective we saw a very familiar story – more and more solutions being powered by wireless technology most over cellular.  Not surprisingly parking payment solutions, tracking, telematics and remote signage were on display, and some interesting ongoing developments in the Push-to-Talk Over Cellular industry.

With new cellular technology expanding capacity and operating costs being reduced, now is a great to to explore developing an IoT strategy for your business – whatever market vertical you operate in.

If you would like to discuss further possibilities please reach out to arrange a discussion.

  • Upcoming planned maintenance to the CISCO Jasper M2M Control Centre

Please be reminded that there will be some disruptions to M2M One’s instance of the CISCO Jasper M2M Control Centre due to planned network maintenance work that will occur in the months of October and November 2019.

Why is planned maintenance required?
The CISCO Jasper M2M Control Centre will no longer make use of the CISCO mobile network and instead will be provisioned and authenticate directly on the Telstra mobile network.  This aims to provide a more cost effective, scalable and resilient IoT connectivity solution.

What will be done?
There will be two changes (maintenance windows) that will take place as part of the migration of services between Cisco and the Telstra core mobile network: 

  1. Dual Provisioning – a 2 hour impact (maintenance window) to services where dual provisioning will be setup so that services will be provisioned on both the CISCO network as well as the Telstra Network.  The impact during this period will be as follows:
    •  There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      • All user logins will be disabled to prevent any updates on Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the  maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  2.  A Signaling cut-over – will take place during a 5 hour maintenance window where the mobile signaling of all M2M Control Centre services will be migrated to Telstra’s core mobile network.  During this 5 hour period the impact will be as follows:
    • There will be a provisioning freeze during this period which means no services will be able to change state from activated to deactivated or vice versa.
      •  All user logins and automation rules will be disabled to prevent any updates to data in Control Centre until the dual provisioning is enabled.  Any attempt to login to the application will be shown an error message in the user interface (login screen).
      • Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
      • Any user logged into the application will be forced out (logged off their active session).
      • All SOAP/REST API access will be revoked during this freeze period.
  3. During the 5 hour window there will be an impact on mobile terminating SMS – all services will not be able to receive SMS.
  4. During the 5 hour window there will be an impact to mobile terminating voice – all services that are enabled for voice calls will not be able to receive a voice call.
  5. Data sessions should not be impacted but if a session is dropped the device will be able to re attach and transmit data within an hour inside the maintenance window.

When will this take place?
The dual provisioning change will take place during the week of to 21st to 25th of October 2019 and on the selected day the maintenance window will be from 00:01 until 02:00 AEST
The Signalling cut-over will take place during the week of 11th to the 15th of November 2019 and on the selected day the maintenance window will be from 00:01 until 05:00 AEST.

A separate communication will be provided closer to the time informing you of the exact day within the dates mentioned above – If these dates change an updated notification will be sent informing you of the revised schedule.

What Action is required?
No action is required. 

We appreciate your support and patience while Telstra, CISCO & M2M One perform these necessary changes.

It is a very hectic month for the M2M One team as we will be exhibiting across three trade shows in October.

As always we would like to extend an open invitation to all our customers, partners and peers to visit the our stands and discuss how we can best help you achieve your goals in IoT/M2M.

IoT Impact – Stand: E22 – https://www.iotimpact.com.au/

This is the second year for the IoT Impact event and this year it is being held at the Hyatt Regency Hotel in Sydney.  As with last year this is going to be a great place to get information for those trying get started in the IoT Space

All Energy – Stand: G122 – https://www.all-energy.com.au/

M2M One will again be attending the All Energy Trade Show in Melbourne – one of the largest tradeshows showcases clean and renewable energy.  It is again being co located with the Waste Expo – the largest gathering of waste management technology and services in Australia.  Excitingly this year, All Energy is also being co located with a new trade show – Energy Efficiency, focusing on the latest technology and advances in energy efficiency.

CEBIT Australia – Stand: E12 – https://www.cebit.com.au/

This is an exciting year for CeBit as they morph the show into a “Technology Festival” celebrating technology and innovation and how we interact with it in every area of our lives.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Automation Rules

The Control Centre has a great number of Automation Rules which we have discussed in the past.  This month we would like to focus on a specific security automation rule which can be helpful in ensure your devices are not abused in the field.

It is unfortunately not uncommon for the sim cards in M2M/IoT devices to be removed without permission and placed into other devices (such as phones, WiFi hot-spots etc) and abused for the free data.  Often this can create very high amount of data overruns which can be very costly (especially if you plan has a high excess data rate).

There are many way to help prevent this, and for more detailed advice please get in touch with the M2M One team for help tailored to your specific need.

However today we will discuss one method of protect by using the “Security” Automation Rule in Jasper.

This rule is based on a registered IMEI change.  Essentially you can program a trigger that if the network detects an IMEI number has changed it will process an action.  Those action can be:

  • Send an email notification
  • Change the SIMS Status (e.g deactivate the sim)
  • Push an API message
  • Send an SMS notification

This simple security rule will allow you to ensure that the only data being used is on the device you have deployed.

For further help on implementing this, or any other Automation rules please get in touch with the Customer Service Management team, or your assigned Business Development Manager.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Telstra 3G (NextG) 850MHz Network Shutdown

Telstra 3G (NextG) 850MHz Network Shutdown 

On October 9th 2019 Telstra officially announced that they would be shutting down the 3G/NextG 850MHz network across Australia in June 2024 (Exact date TBC)

Please visit the below links for the Telstra announcements:



What does this mean for M2M One customers?

  • Any M2M/IoT devices utilizing 3G (NextG) 850MHz modules or modems will cease functioning in June 2024.
  • To continue using the Telstra network in Australia all devices must utilize a modem or module that is at minimum compatible with LTE Band 28 (700MHz) which Telstra refers to as 4GX.
  • For optimal performance M2M One strongly recommends customers to deploy dual mode devices with access to LTE Band 3 (1800MHz) to provide maximum coverage.
  • As of October 2019 Telstra the LTE Band 28 (700MHz) network covers 99.2% population coverage and there are plans in place to increase coverage to have network parity with the current 3G network before June 2024.
  • While Telstra are maintaining the NextG network until June 2024, you may notice a reduction in coverage in some areas where tuning and re-farming is taking place.

How can M2M One help?

  • All M2M One SIM cards are compatible with the 3G and 4G/LTE network so you will not need to physically change any SIM cards from M2M One.
  • Over the next four years we will be collaborating with Telstra to identify any devices with 3G 850MHz IMEIs on the M2M One Control Centre – We will be sending all customers identified a listing with details of which devices are utilizing this hardware including IMSI & MSISDN.
  • M2M One will also be working with major modem and module brands to provide clear information on Telstra compatible LTE upgrade paths so you can choose the most cost effective option for your business.

What can I do to prepare?

  • Speak to your hardware supplier and ask them about their options for upgrading to 4G/LTE – If you develop or design circuit boards yourself make sure you speak to your module supplier about modifying your board.
  • We would highly recommend avoiding deployment of any further 3G hardware unless absolutely necessary.
  • Prepare a 4G/LTE migration plan and start discussing this with your customer base as soon as possible.

If you have any questions regarding your service from M2M One, Telstra’s 3G shut-down, available 4G/LTE hardware or anything else please don’t hesitate to contact your Business Development Manager, or me directly at Gideon.borden@m2mone.com.au

We appreciate your continued business with M2M One and we will endeavor to assist you in any way possible with the upcoming 3G Shutdown.

Gideon Borden
General Manager – Sales and Operations
M2M One

M2M One – May 2019 Newsletter

M2M One Newsletter – May 2019

Welcome to M2M One’s May 2019 Newsletter,

Hard to believe we are already heading towards the middle of the year – time sure has gone fast this year.  This month we continue our ongoing discussion around NB-IoT, welcome a new staff member and gear up for a number of trade shows we are participating in the second half of the year.

As always if you need any help or advice regarding your M2M  / IoT Solution please reach out so we can see how we can help.

Gideon Borden
Sales Manager | M2M One
  • NB-IoT – Trials Continue.

We have previously updated everyone on where we are with Telstra progress on releasing the NB-IoT plan  (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/). As more time passes we are getting closer to a commercial launch of the NB-IoT plans. As a further update we now have a number of customer successfully testing on the new telstra.iot APN.

We still have some remaining trial sims so if you would like to get started please get in touch to arrange.

  • Welcome to Shobhana Mallela

We would like to welcome to the M2M One family, Shobhana Mallela who has joined the team as our newest Business Development Manager.  Shobhana come to us with many year experience in the Telecommunications industry managing a range of accounts for one of Telstra’s Partners.
Shobhana is excited to be onboard and help customers get the most of our their M2M One SIM services.

M2M One are proud to announce that we again are partnering with the Victorian Government’s Trade Mission to the CommunicAsia in June this year. We are looking forward to working with customers wanting to bring their innovative products to Australia.

We will be part of the Victorian Government Pavilion located at Level 5, Stand Number 5F4-01.  If you will be at the show please get in touch to set up a time to meet.

CommunicAsia 2019
June 18-20 2019
Marina Bay Sands,

Our other upcomming shows:

Security Exhibition + Conference
July 24-26 2019
ICC Sydney,

National Roads & Traffic Expo 2019
September 17-18 2019
Melbourne Convention & Exhibition Centre,

IoT Impact 2019
October 15-16 2019
University of Technology Sydney,

All-Energy Australia
October 23-24 2019
Melbourne Convention & Exhibition Centre,

CeBIT Australia 2019
October 29-31 2019
ICC Sydney,

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool
This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.
When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:
· ;Provisioning
· SIM/Device
· Network Connection
· IP/Internet

Below is a quick guide to troubleshoot failures for each section:

  • Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from ActivatedActivation Ready or Test Ready.

If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

  • SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side.

If you see this error contact support@m2mone.com.au for immediate help.

  • Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

·         No power to the device
·         Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
·         No mobile coverage in area
·         SIM card incorrectly inserted or SIM reader damaged

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check power to the device, if the device is powered try cycling the power to the modem
2.       Check you have the supported mobile frequencies on your device and in your location
3.       Check our coverage map to see if you have coverage in your area
4.       Test the SIM in a mobile phone to see if it registers
5.       Reinsert the SIM and check the contacts on the SIM reader

  • IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

·         Incorrect or misspelled APN in the device
·         Limited power to the modem
·         Limited signal strength
·         Incorrect ports or sockets open on device
·         IPX Address incorrectly configured (IPX customers only)

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check the APN(s) in the device are spelt correctly
2.       Check signal strength on the device
3.       Check power to the device
4.       Send any necessary SMS commands to force a modem reboot

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – October 2017 Newsletter

M2M One Newsletter – October 2017

Welcome to M2M One’s October Newsletter,

It was great to get such a positive response to our last month’s newsletter, where we talked about the risks of running an M2M/IoT device with a public IP address (If you missed our September newsletter click here). Seeing customers taking more initiative and control over these vulnerabilities will help strengthen the growth of the IoT industry in general and hopefully one day stop these security ‘horror stories’ that slow down the adoption of remote technology.

Keeping up with last months attempt to assist with common M2M/IoT problems we wanted to take some time in this month’s newsletter to talk about compatible frequencies for use in Australia, particularly on the M2M One Network.

We’re also talking about the new Automation Rules available to customers in CISCO Jasper 7.0, offering a brief reminder about an upcoming public holiday and inviting you to join us at our last event of 2017, Wearable Technology in Sydney.

  • 3G & 4G Devices on the M2M One Network in Australia

In the aftermath of the 2G shutdown of all major networks in Australia we’re seeing more and more customers bringing hardware into Australia that they have been told is 3G or 4G/LTE compatible. Unfortunately in a lot of cases what is being sold has been misrepresented as being compatible with Australian Mobile Networks.

We’ve written a comprehensive guide to ensuring your device works in Australia in our blog: https://www.m2mone.com.au/m2m-tips-deploying-cellular-m2m-or-iot-devices-in-australia/

One of the biggest mistakes we see is people purchasing a device that is 850/2100Mhz but only GSM, this is a 2G technology – To operate on the M2M One/Telstra network in Australia you must make sure that your 3G device supports 850Mhz UMTS/HSPA/HSPA+/DC-HSPA+

Telstra Certification – While its not mandatory for devices using the M2M One network to be Telstra Certified it does mean that when purchasing a module or modem you can be confident that it will work on our network. You can download a list of Telstra Certified devices by clicking here or speaking to a provider of certified hardware like M2M Connectivity.

  • CISCO Jasper M2M Control Centre 7.0 Update – Automation Rules

As part of the Control Centre 7.0 upgrade to the M2M Control Centre we are now pleased to offer Automation Rules to M2M One customers. You’ll find more information in the Control Centre Tips section of this email

  • M2M One Head Office Closure – Tuesday 7th November 2017

M2M One’s Melbourne head office will be closed on Tuesday November 7th due to the Melbourne Cup Day public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30pm on Monday 6th of November will be shipped on Wednesday 8th of November.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au


WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and a 2-day conference
For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

Click here to download our Automation Rule Guide


If you have any issues setting up rules or need some technical support for your services you can always contact our support team on support@m2mone.com.au

To arrange in person or webex training on the M2M One Control Centre please contact your M2M One account manager.

Cat-M1 IoT Network Access from M2M One

M2M One SIM Cards now work on Telstra’s Cat M1 IoT Network

As of September 2017 all SIM Cards provided by M2M One now have access to the full Telstra IoT Network in addition to 3G & 4G coverage.

The Cat M1 service operates on Telstra’s 4GX network which utilizes band 28 (700Mhz) and can only be accessed by Cat M1 compatible 4G devices.

Coverage Disclaimer

M2M One SIM Cards are powered by the Telstra mobile network and as such are subject to Telstra’s coverage, service and network uptime – See below:

Device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

You should be aware that the Telstra coverage maps displayed have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified coverage areas for coverage, nor any indoor locations or sub-surface areas. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where your device will not work. This is a common characteristic of wireless systems. For example, actual coverage could be degraded or not existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. The specific nature of building materials used in an office or dwelling also impacts on the coverage within, with some materials such as steel framing and metallic window films having a significant impact on coverage within a building. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

The offshore coverage shown is only indicative of where a device may operate. Factors beyond Telstra’s control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.

Data speeds experienced on Telstra’s mobile networks may be affected by network availability, the type and configuration of customer equipment, or device used, the performance of external networks (for example the Internet), the signal strength available to the device, and other factors such as the type of application.

What is LTE Cat M1?

LTE Cat M1 is a low‑power wide‑area (LPWA) technology that supports M2M & IoT devices with low to medium data requirements with average upload and download speeds of 375 kb/s.

Unlike the other LPWA 4G standard NB‑IoT, LTE Cat M1 can be used for mobile IoT/M2M devices, as it handles hand‑over between cell towers in a similar fashion to LTE . For example, if a device crossed between several different network towers, a Cat M1 can maintain the connection similar to a normal 4G or 3G device. However an NB‑IoT device needs to re‑establish a new connection for each new location.

Unlike NB-IoT, Cat M1 also supports  voice functionality via VoLTE (voice over LTE), which means it can be used for applications like man-down alarms, elderly care, independent living and other applications requiring human interaction.

Features of LTE Cat M1

  • Low Power Consumption
  • Extended Coverage and Better Building Penetration
  • Voice Over LTE Support
  • Full Mobility & Handover
  • Reduced Hardware Costs
  • Massively Scalable

Where can I purchase Cat M1 IoT/M2M Products?

As Cat M1 technology is still a fairly new technology there are limited options for total finished product and instead you may need to build your product from a board level using a Cat M1 Module.

Below is an example list of companies with products that support Cat M1:

  • M2M Connectivity – Australia’s largest supplier of M2M & IoT Modems, Sierra Wireless Modules, Devices and Accessories.
  • Digital Matter – Provide 4G & Cat-M1 vehicle and asset tracking solutions
  • ETM Pacific – Provide a 4GX compatible serial modem & Modules from Gemalto
  • GLYN – Provide Cat M1 Modules from Telit
  • uBlox – Provide Cat M1 Modules in the SARA R4 Line

Need some help with your IoT or M2M deployment?

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