M2M One – July 2018 Newsletter

M2M One Newsletter – July 2018

Welcome to M2M One’s July Newsletter,

In this month’s newsletter we invite you to join us at Security 2018 at the Melbourne Convention Centre to talk about the latest security innovations in IoT & M2M. We’ll also be at the Australian Vending Machine Expo talking to customers about how our SIMs are supporting the vending industry across Australia.

With Telstra starting to tune down their 2100Mhz 3G network (See our previous newsletter) we’ve had lots of questions from customers about how to make sure their devices are built for the longest possible shelf life when using M2M One SIM Cards.

Telstra’s primary 3G frequency and the one they market as Next G is 850Mhz, while they do use 2100Mhz for additional capacity in populated urban areas now the majority of consumer devices are on LTE they have started to shut down 2100Mhz across Australia, as we previously advised.

Telstra’s primary frequency on LTE is B28 (700Mhz) and this is what they are marketing as 4GX in the consumer space. This will also be the frequency they run IoT technologies on (Cat-M1 & NB-IoT) in the long term. The B28 4G network has been built from rural Australia inwards so wherever you see rural 4G coverage it will more than likely be on B28.
Telstra also use B3 (1800Mhz) which was used for the early LTE networks deployed in major urban areas, this network is also being built outwards into rural areas for capacity and load balance.

For the maximum coverage, capacity and lifespan with M2M One SIM cards we strongly recommend a 850Mhz 3G & dual B28/B3 LTE modem.

  • NB-IoT SIM Trial SIM Cards

M2M One are now able to offer limited trial SIMs for testing compatible NB-IoT devices, these SIM cards come in Standard, Micro & Nano form factors and are limited to 3 per customer.

There are some limitations to the current implementation of NB-IoT which need to be considered

  • These SIMs only work on the Telstra NB-IoT network and have no access to 3G, 4G or Cat-M1 at present
  • NB-IoT is currently only available on B3 (1800Mhz)
  • Modems and Modules must specifically be capable of NB-IoT communication
  • Coverage is limited to major cities at this time
  • NB-IoT does not support SMS or Voice

If you have an NB-IoT compatible device and would like to test these SIM cards please contact your account manager or email info@m2mone.com.au

  • Support for Madison Technologies Privonet customers

M2M One are excited to be working with Madison Technologies to support their customers transitioning away from the now discontinued Privonet VPN solution.

If you’re currently using the Privonet VPN solution Madison have published a comprehensive guide on their website on how to transition your service to M2M One’s IPX environment 

M2M One are excited to exhibit at the Security 2018 when it returns to Melbourne from 25 – 27 July at the Melbourne Convention & Exhibition Centre (MCEC).

From physical and electronic solutions to biometrics and cyber security, Australia’s largest security event offers three days of business networking and intelligence sharing.

For over three decades the event has provided a showcase for new and innovative security technologies and solutions. This year, the Security Exhibition & Conference 2018 will connect with more than 5,000 security professionals with over 150 industry leading brands.

Security 2018 – Expo hours
Wed 25 Jul 9:30 am – 5:00 pm
Thu 26 Jul 9:30 am – 5:00 pm
Fri 27 Jul 9:30 am – 3:30 pm
 
M2M One are exhibiting at stand C27
 
 

M2M One will be exhibiting at the Australian Vending Expo tradeshow when it returns to Melbourne on the 26th and 27th of July at the Melbourne Convention Centre.

M2M One solutions power inventory management, payment and tracking systems in over 5,000 vending machines across Australia and we’re joining the show to talk about how our SIM cards are used by the vending industry.

Australian Vending Expo – Expo Hours
Thursday 26th July : 1PM – 5PM
Friday 27th July : 9AM – 3PM

Visitors to the show can register for free at the door during expo hours

M2M One are exhibiting at stand 13

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Adding new users

This month we look at how to add new users to your control centre account and give them permission to view or manage your SIM cards.

When you log into the control centre select Admin from the front page

When the admin page has loaded click on Users from the left hand menu

When the user page has loaded click Create New –

Follow the prompts on screen to set-up a new user for your account

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – June 2018 Newsletter

M2M One Newsletter – June 2018

Welcome to M2M One’s June Newsletter,

This month M2M One are proud to have once again been nominated to represent Victorian ICT companies in the annual Victorian Government trade mission to CommunicAsia in Singapore. We’re excited to join the mission and connect with IoT thought leaders in SE Asia and see what new developments are coming from the region.

In the newsletter this month we have an update on Telstra’s plans around 3G longevity in Australia as well as impact on the 2100Mhz frequency.

We’ve now also finished the work to phase out our old CAP data plans, from 1st of June M2M One will only offer Group Data plans to customers and will help configure automation rules to make sure excess is managed.

  • Telstra 3G Sunset update & 2100Mhz Frequency

When Telstra completed their 2G shutdown on December 1st 2016 we advised customers that for longevity of 3G all devices must support 850Mhz 3G as a minimum (See our original letter here) This is because the 2100Mhz frequency operated by Telstra was only ever designed to support additional capacity in populated areas and never as a primary frequency for deployment.

Telstra have now confirmed that as part of their tuning activities in preparation for the larger 3G shutdown they are reducing capacity on the 2100Mhz across the country – Any customers using M2M One services in a 2100Mhz only device are advised to upgrade to a 850Mhz 3G or 4G/LTE compatible device as soon as possible to avoid disruption.

Telstra’s official statement on 2100Mhz is below:

“Since the launch of Next G ® network in 2006 any 3G2100MHz cells we have deployed were for capacity only (not coverage) and with the dissolution of the 3GIS partnership in 2012 any 3G 2100MHz cells were generally only retained where there was a pressing need for additional 3G capacity on top of the 3G coverage layer using 850MHz. From that time forward there has been little contiguous 3G2100 coverage. The closure of 2G in 2016 would have left any residual 2100-only devices with very fragmentary coverage. What remains is now is being gradually decommissioned so the spectrum can be re-farmed to 4G technology.”

Longer term with 850Mhz 3G, Telstra’s statement remains:

“Telstra intends that the 3G network will remain in service until at least 2020. Closure activities may commence from 2020 although initially this is more likely to be simple re-purposing of part of the 3G spectrum (as 3G capacity becomes freed from migration to 4G) with no material impacts on our 3G customer base. Full or partial geographic closure may occur any time after 2020, but would be unlikely before 2022. In any case we will provide a reasonable notice period of any shutdown activities that would impact end customers. Full closure is most certainly expected well before 2030. So somewhere between 2020 and 2030 the 3G network will be shut down but precisely when has not yet been decided”

  • New M2M One Pricing and removal of CAP Data Plans

As advised in our previous newsletter M2M One have now phased out CAP Data Plans from our service offering. M2M One has never been happy with the way the hard cap worked, and the issues it caused with customers end devices – We’ve been working on alternative methods of providing the reliability and excess management of the CAP plans while adding more flexibility back in the customers hands.

We’re now pleased to offer customers a complete managed service for excess usage management. Our Melbourne account team are now viewing customers accounts in real time and as soon as we see you breaching your data pool you’ll recieve a call or email immiediately with clear action steps to reduce any excess costs.

For customers who still want to limit the ammount of data each SIM card can use, we can assist you with setting up automation rules on the CISCO Jasper control centre – To get help or training on the platform please contact your account manager.

M2M One are once again excited and proud to be part of the Victorian Pavillion at CommunicAsia 2018 in Singapore.

Inspired by the radical changes in the ICT industry, the refreshed CommunicAsia continues to be Asia’s most established and relevant event for industry professionals in the telecommunications sector. It brings together thought-leaders, decision makers, influencers throughout the ecosystem to network, explore new technologies, share ideas and create valuable opportunities for all.

CommunicAsia
26 – 28 June 2018

(Tuesday – Thursday)
Marina Bay Sands Expo
Singapore
Visitors can register for the entire ConnecTech Asia event (Including CommunicAsia) by using the following link: https://www.connectechasia.com/exhibit-attend/visitor-registration/
M2M One can be found at the Victorian Pavilion at 5F4-01 in Hall 5 (Top Floor) of the Marina Bay Sands

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

How to create an automation rule to manage excess usage on a SIM

This month we look at using the powerful Automation Rules in CISCO Jasper to replicate the CAP function of our old plans but giving you the control to reactivate the SIM if needed, instead of needing to contact M2M One Support.

When you log into the control centre select Automation from the home page

From the automation rules screen click on + Create New button to create a new automation rule

From here select Usage Monitoring as the rule category then select Cycle to Date Data Usage to create a new rule that will be triggered on data usage in a billing month. The example below shows you the correct set-up for triggering a rule to Deactivate a SIM that has used over 1MB of data in a billing month. With this rule when a SIM gets deactivated, if you need to use it again in the month you can simply change the SIM status in the control centre back to Activated to use it again – No need to get M2M One to unblock it.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

M2M One – October 2017 Newsletter

M2M One Newsletter – October 2017

Welcome to M2M One’s October Newsletter,

It was great to get such a positive response to our last month’s newsletter, where we talked about the risks of running an M2M/IoT device with a public IP address (If you missed our September newsletter click here). Seeing customers taking more initiative and control over these vulnerabilities will help strengthen the growth of the IoT industry in general and hopefully one day stop these security ‘horror stories’ that slow down the adoption of remote technology.

Keeping up with last months attempt to assist with common M2M/IoT problems we wanted to take some time in this month’s newsletter to talk about compatible frequencies for use in Australia, particularly on the M2M One Network.

We’re also talking about the new Automation Rules available to customers in CISCO Jasper 7.0, offering a brief reminder about an upcoming public holiday and inviting you to join us at our last event of 2017, Wearable Technology in Sydney.

  • 3G & 4G Devices on the M2M One Network in Australia

In the aftermath of the 2G shutdown of all major networks in Australia we’re seeing more and more customers bringing hardware into Australia that they have been told is 3G or 4G/LTE compatible. Unfortunately in a lot of cases what is being sold has been misrepresented as being compatible with Australian Mobile Networks.

We’ve written a comprehensive guide to ensuring your device works in Australia in our blog: https://www.m2mone.com.au/m2m-tips-deploying-cellular-m2m-or-iot-devices-in-australia/

One of the biggest mistakes we see is people purchasing a device that is 850/2100Mhz but only GSM, this is a 2G technology – To operate on the M2M One/Telstra network in Australia you must make sure that your 3G device supports 850Mhz UMTS/HSPA/HSPA+/DC-HSPA+

Telstra Certification – While its not mandatory for devices using the M2M One network to be Telstra Certified it does mean that when purchasing a module or modem you can be confident that it will work on our network. You can download a list of Telstra Certified devices by clicking here or speaking to a provider of certified hardware like M2M Connectivity.

  • CISCO Jasper M2M Control Centre 7.0 Update – Automation Rules

As part of the Control Centre 7.0 upgrade to the M2M Control Centre we are now pleased to offer Automation Rules to M2M One customers. You’ll find more information in the Control Centre Tips section of this email

  • M2M One Head Office Closure – Tuesday 7th November 2017

M2M One’s Melbourne head office will be closed on Tuesday November 7th due to the Melbourne Cup Day public holiday in Victoria.

SIM Orders: Any SIM card orders received after 3:30pm on Monday 6th of November will be shipped on Wednesday 8th of November.

Technical Support: M2M One will be limited to emergency technical support only, please raise a ticket by using support@m2mone.com.au

 

WT | Wearable Technologies Conference – Sydney, 7-8 December 2017

M2M One are proud to sponsor the inaugural Australian edition of the WT | Wearable Technologies Conference.

Since 2006, WT has been running Conferences in Europe, North America and Asia, with over 30,000 technology leaders attending their events. This year, WT | Wearable Technologies will launch their first Australian Event to help in achieving their goal of proactively creating an intelligent wearables and Internet of Things global landscape.

Wearable Technologies Sydney provides an essential forum for key opinion leaders, investors, decision makers and innovators that are looking at ways to enhance their current wearable applications as well as roll-out wearables within their respective industries and organisations.

The event will be comprised of a free exhibition and a 2-day conference
For more information and registration – Click Here

As we continue working with CISCO Jasper to improve the M2M Control Centre experience we want to make sure you are updated to critical features that will make managing your SIM fleet more effective.

As part of the 7.0 release of Control Centre we are pleased to announce a feature that has been requested for some time – M2M One customers now have access create and manage Automation Rules for SIM cards.Automation Rules can help you monitor and manage excess usage, SIM changes and secure your SIMs against unauthorized use.

To help you get started we’ve written a PDF guide to help you navigate the functions and get your automation rules up and running quickly.

Click here to download our Automation Rule Guide

 

If you have any issues setting up rules or need some technical support for your services you can always contact our support team on support@m2mone.com.au

To arrange in person or webex training on the M2M One Control Centre please contact your M2M One account manager.

M2M One – February 2017 Newsletter

M2M One Newsletter – February 2017

Welcome to M2M One’s February 2017 Newsletter!

We’re already 2 months in to 2017 and the M2M & IoT world is as exciting as ever, with carriers and module manufactures expected to announce plans for LTE, NB-IoT & 5G services at Mobile World Congress in Barcelona this week.

In this month’s newsletter we talk about some pricing changes coming to our M2M One Global SIM cards, email alerts to give you more visibility over your Group Data Plans, manging customer allocations in the M2M Control Centre and finally a special offer from our friends across the water at M2M One NZ.

  • M2M One Global SIM Price Review

Last year we launched our first Global Roaming SIM card for use in multiple markets across the world, allowing M2M One to support Australian customers who are deploying units internationally.
We’ve been working with our underlying carrier partner on coverage and rates and we’re pleased to announce that we have new pricing available for our global SIMs including tiered pricing similar to our domestic Australian plans.

We’ll be officially launching our new pricing structure in March but you can get a custom quote today by contacting your M2M One account manager – For more information about our Global SIM visit: https://www.m2mone.com.au/global/

  • Group Data Plan Management

While M2M One do offer individual CAP data plans we strongly recommend all customers utilize the power of Group Data – This allows you to share the data allowance of each SIM card on the same plan across your entire fleet (e.g 100x 5MB SIMs = 500MB)

While M2M One are still waiting for native group plan monitoring within Control Centre we have built a daily pooled usage digest that can give you an overview of how much of your pool you are currently utilizing. If you would like to subscribe to this daily digest please contact your M2M One Account Manager.

M2M One join M2M Connectivity for Melbourne’s leading digital innovation expo – Connect 2017

We welcome you to join us at Connect Expo 2017 on March 29th-30th at Melbourne Convention Centre to talk M2M & IoT.

M2M One will be sharing stand 148 with our friends at M2M Connectivity where we’ll be showcasing our range of SIMs and Data Plans for connected devices.

If you’re interested in joining us at Connect you can download your free visitor pass to the expo from here: http://connectexpo.com.au/pdf/CONNECT-2017_Visitor_Ticket.pdf

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

End Customer/Cost Centre Allocation

This month we look at updating the End Customer field in the M2M Control Centre – This allows you to keep customer information that can be searched and filtered against each SIM card in your account.

Updating the End Customer field can be done in 2 ways:

  1. Manually – You can update this information individually by going into the Service Listing in control centre and clicking on an individual ICCID number. This will bring up the Additional Information section – From here click the End Consumer tab. Any information you enter in here will be saved against the SIM card, however only information entered against End Customer will display in the Service Listing.
  2. Bulk update – Control Centre allows you to bulk update information by uploading a formatted Excel spreadsheet. To perform a bulk upload, create a spreadsheet in Excel with two columns, the first should read ICCID (this column should contain your SIM numbers) the second column should read End Consumer ID (under this column you can input your customer name data). Once you’ve prepared your spreadsheet navigate to the Service Listing and click the Batch Update tab from there follow the prompts to upload your custom data.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

Looking for local connectivity in New Zealand? Try an M2M Starter Kit from M2M One NZ

M2M One NZ offer local connectivity to the SPARK mobile network with access to the CISCO Jasper M2M Control Centre. As a special introductory rate you can get a Starter Kit for $26.00 NZD + GST

The M2M One NZ Starter Kit Contains:

  • 1 x M2M SIM Card with 3 months of pre-paid data (50MB p/m)
  • Access to the award winning CISCO Jasper M2M Control Centre
  • Dedicated support from M2M One NZ’s team of M2M/IoT experts
For more information about M2M One NZ visit http://www.m2mone.co.nz/ or email info@m2mone.co.nz

M2M One – January 2017 Newsletter

M2M One Newsletter – January 2017

Happy New Year and welcome to M2M One’s January 2017 Newsletter!

This month we’re looking at kicking off the new year with a new look newsletter, talking about the future of 2G networks in Australia, looking at issues arising from using public IP addressing on your devices and providing some tips to improve SIM security using the M2M Control Centre.

  • Australian 2G Networks

As most of you will be well aware of all Australian mobile networks are in the process of shutting down their 2G/GSM networks.

On December 1st 2016 Telstra completed their shutdown of the 2G (900Mhz) Mobile Network across Australia. This now leaves only the Optus and Vodafone networks available for 2G devices, with a view that all remaining 2G coverage will be closed and re-farmed for LTE by 30th September 2017.

To continue operating M2M/IoT devices on the M2M One/Telstra network in Australia you need to make sure that the device contains a module capable connecting to 850Mhz 3G and for optimal coverage 850/2100Mhz 3G (Devices only able to connect to 2100Mhz will not work effectively on the Telstra network, 850Mhz is a requirement for a 3G connection)

  • Public IP Address Issues

Throughout 2016 we have seen a significant increase in the amount of malicious occurring on M2M devices with IP addresses exposed to the public internet (Devices using telstra.extranet as their APN) – These attacks can range from port sniffing or DDoS activity that can significantly increase your mobile data usage to unsecured devices being hijacked or tampered with.

M2M One strongly advise all of our customers to avoid using public IP addressing at all costs – An alternative to using telstra.extranet is to use M2M One’s IPX service which provides a private static IP that can be accessed through a secure IPSEC connection – more details available on our blog (click here)

If for some reason you absolutely have to use a public IP address we recommend taking the following actions to protect yourself:

  • Change the default username and password for any access interfaces on your device.
  • Work with M2M One to set-up limits and notifications on your SIM cards to be notified of increased activity.
  • Don’t leave your device online when idle.
  • If you notice malicious activity force your device to change it’s IP address by restarting or terminating the session.

M2M One’s first event of 2017 will be Connect Expo in Melbourne – Running from the 29th to 30th of March. Details available at: http://connectexpo.com.au/

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.
SIM Security

This month we look at adding more security to your SIM deployment using some of the alerts and automation rules available in the control centre.

IMEI Change – When a device first connects to the control centre the IMEI information is automatically populated. M2M One can establish a rule that will either notify by email or suspend a service if this IMEI changes at any point. This can be useful to protect your SIMs from misuse in other devices.

Usage Alerts – M2M One can set-up alerts to notify or suspend a service for excessive use of Data, SMS or Voice functionality. This can be useful to protect you against overage or to alert you of possible misuse or malfunction.

Roaming Usage – By default all M2M One SIMs have roaming disabled by default, however there are cases where you may need roaming added to a SIM to test overseas. M2M One can set-up alerts for high usage or registration in an unauthorized zone when roaming is enabled to protect you against high roaming fees.

At present all new rules and alerts need to be created and applied on your behalf by M2M One support (support@m2mone.com.au) while Jasper complete upgrade works on the automation section of the control centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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