M2M One Newsletter – May 2020

Welcome to the May edition of the M2M One Newsletter.

M2M One are committed to the continued support of our customers during these unprecedented times. In this months newsletter we have some further updates on our COVID-19 procedures, as well as some further information on our upcoming NB-IoT solution.

Gideon Borden
Senior Director – Sales & Operations | M2M One

  • Impact of Coronavirus (COVID-19)

It is great to see that we as a nation are coming together in order to battle the COVID-19 outbreak. As the country slowly (and cautiously) comes out of lockdown, we are beginning to see some more activity in the industry, which is a very positive sign.

We would like to remind customers that M2M One are still open for business. We will continue to run a skeleton staff in the office for the time being, but are able to ship any SIM orders if required. If you need to place an order, please email orders@m2mone.com.au and we will get them out within 1 business day.

We would also like to continue to remind customers that during the lock-down period we are available to help remotely in auditing your account to ensure you are on the most efficient plans possible. If you would like to arrange an audit of your account, please get in touch with the Customer Service Management Team or your account manager. 

  • NB-IoT Update

While we are getting closer to a commercial launch of the NB-IoT service, we are continuing discussions around new opportunities and a potential roll-out of NB-IoT Fleets. What we have noticed is that there is still some confusion about what NB-IoT is, and the difference between Cat-M1 and NB-IoT (also known as NB1).

NB-IoT is a low-power, wide-area cellular network (LPWAN) technology which uses 200kHZ of bandwidth to transfer data. Generally, the maximum upload data transfer rate is around 62.5kb per second. The slightly slower data transfer rate is offset by lower power consumption and device affordability

NB-IoT is designed for simple devices which infrequently send data, and require a longer battery life.
If you have widely-deployed devices in the field (such as gas, electricity or water meters, environmental sensors, or building automation) that do not need to send frequent updates, this may be a suitable technology for your requirements.

However in many cases, NB-IoT will not be the correct technology to use for your deployment.  There are some inherit limitations:

·         NB-IoT cannot send any SMS or Voice.
·         NB-IoT does not support cell tower handover.
·         NB-IoT transfers data at a much slower rate than Cat M1, meaning you will need to remain on the network longer in order to send your data.

With this consideration, we invite anyone contemplating releasing a NB-IoT device to get in touch with our team and have an in-depth conversation about your solution, and the best go-to-market strategy from a connectivity standpoint.

  • Events Attended

Due to current COVID-19 situation, all events have been cancelled. Interestingly however, we have managed to have many more face-to-face meetings using technologies such as Microsoft Teams, Skype for Business and Zoom.

If you would like to have a face-to-face meeting with one of our staff, please reach out and we can arrange a video conference to help work through and of M2M / IoT needs.

There are a number of trade shows which we are hoping will still take place later in the year – we will keep you updated as soon as we have heard more.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Training Sessions:

Did you know that M2M One can offer you a one-on-one Jasper training session for your business?
If you are looking for a training session for new staff, a more detailed guide to some of the more complex features of Jasper, or even just a basic refresher, we are happy to provide a free-of-charge training session so that you can get more out of your Jasper portal.

If you are interested in a session please get in touch with your account manager or the customer service team at support@m2mone.com.au 

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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