M2M One Newsletter – May 2019

Welcome to M2M One’s May 2019 Newsletter,

Hard to believe we are already heading towards the middle of the year – time sure has gone fast this year.  This month we continue our ongoing discussion around NB-IoT, welcome a new staff member and gear up for a number of trade shows we are participating in the second half of the year.

As always if you need any help or advice regarding your M2M  / IoT Solution please reach out so we can see how we can help.

Gideon Borden
Sales Manager | M2M One
  • NB-IoT – Trials Continue.

We have previously updated everyone on where we are with Telstra progress on releasing the NB-IoT plan  (https://www.m2mone.com.au/m2m-one-february-2019-newsletter/). As more time passes we are getting closer to a commercial launch of the NB-IoT plans. As a further update we now have a number of customer successfully testing on the new telstra.iot APN.

We still have some remaining trial sims so if you would like to get started please get in touch to arrange.

  • Welcome to Shobhana Mallela

We would like to welcome to the M2M One family, Shobhana Mallela who has joined the team as our newest Business Development Manager.  Shobhana come to us with many year experience in the Telecommunications industry managing a range of accounts for one of Telstra’s Partners.
Shobhana is excited to be onboard and help customers get the most of our their M2M One SIM services.

M2M One are proud to announce that we again are partnering with the Victorian Government’s Trade Mission to the CommunicAsia in June this year. We are looking forward to working with customers wanting to bring their innovative products to Australia.

We will be part of the Victorian Government Pavilion located at Level 5, Stand Number 5F4-01.  If you will be at the show please get in touch to set up a time to meet.

CommunicAsia 2019
June 18-20 2019
Marina Bay Sands,
Singapore

Our other upcomming shows:

Security Exhibition + Conference
July 24-26 2019
ICC Sydney,
Australia

National Roads & Traffic Expo 2019
September 17-18 2019
Melbourne Convention & Exhibition Centre,
Australia

IoT Impact 2019
October 15-16 2019
University of Technology Sydney,
Australia

All-Energy Australia
October 23-24 2019
Melbourne Convention & Exhibition Centre,
Australia

CeBIT Australia 2019
October 29-31 2019
ICC Sydney,
Australia

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Troubleshooting SIM Performance – Diagnostics Tool
This month we look at how to utilize the Diagnostic tool in CISCO Jasper for some quick insights into SIM performance.
When you run the Diagnostic tool in CISCO Jasper it checks 4 elements:
· ;Provisioning
· SIM/Device
· Network Connection
· IP/Internet

Below is a quick guide to troubleshoot failures for each section:

  • Provisioning Failed – When you see this status it means your SIM card is simply not provisioned in a state that allows network activity in CISCO Jasper. This error will occur if your SIM cards are in any other state apart from ActivatedActivation Ready or Test Ready.

If you see this error, simply change the status of your SIM card in CISCO Jasper to the correct SIM State.

  • SIM/Device Failed – This error appears when the SIM is in a usable state in CISCO Jasper but is blocked at a network level, this typically happens when a SIM on a CAP plan has hit its data limit for the month or there has been a provisioning error at the M2M One side.

If you see this error contact support@m2mone.com.au for immediate help.

  • Network Connection Failed – This error means that the SIM is provisioned correctly but can’t register onto the mobile network, this is typically caused by the following:

·         No power to the device
·         Incorrect frequency bands for the mobile network (Example no 850Mhz 3G for Telstra)
·         No mobile coverage in area
·         SIM card incorrectly inserted or SIM reader damaged

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check power to the device, if the device is powered try cycling the power to the modem
2.       Check you have the supported mobile frequencies on your device and in your location
3.       Check our coverage map to see if you have coverage in your area
4.       Test the SIM in a mobile phone to see if it registers
5.       Reinsert the SIM and check the contacts on the SIM reader

  • IP/Internet Failed – This error means that the SIM has been able to register on the mobile network but can’t pass IP/Data traffic. This is typically caused by the following:

·         Incorrect or misspelled APN in the device
·         Limited power to the modem
·         Limited signal strength
·         Incorrect ports or sockets open on device
·         IPX Address incorrectly configured (IPX customers only)

When you see this error we recommend trying the following trouble shooting steps before contacting support@m2mone.com.au

1.       Check the APN(s) in the device are spelt correctly
2.       Check signal strength on the device
3.       Check power to the device
4.       Send any necessary SMS commands to force a modem reboot

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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