M2M One Newsletter – March 2020

Welcome to the March edition of the M2M One Newsletter. 

Main topics for discussion this month are an update on how the Coronavirus will affect the M2M/IoT industry and what steps we will take to ensure our staff and customers are protected. We also have an important update on a planned service disruption to the M2M Control Centre.

  • Impact of Coronavirus (COVID-19)

The M2M/IoT industries are also being impacted by the ongoing daily changes brought about by the Coronavirus. So far 5 of the upcoming trade shows we were planning on attending have been cancelled, as (given the new federal laws around non-essential gatherings of 500 or more people), we would expect a few more may also be cancelled or postponed.

We will continue to keep you updated as to which shows we will be attending once things start returning to normal.

In the meantime, here are some updates about the measures we are taking at our own head office to ensure the safety for our staff, as well as business continuity and support for our customers.

Starting immediately we have cancelled all non-necessary travel across the country.  We have video and phone conferencing abilities, so for the immediate future all meetings will be conducted using these methods. 

We are enabling staff to work from home, and encouraging them to follow the experts’ guidelines as to best practises to help reduce the risk of the virus spreading. This will include shift rostering to have some staff at home, with the goal of reducing the number of people in the office.

Please note that we still plan to have a full complement of staff working (be it in the office or from home), allowing us to support all of our customers’ needs during this time.

We have also been in contact with Telstra, who have announced that all staff will be working from home from this week (https://exchange.telstra.com.au/coronavirus-precautions/). They have assured us that they will provide the resources available to escalate customer support requests.

While we hope this will not impact our service response times, we are aware that it may, and we ask for some patience as we work through these issues during this unprecedented time. 

  • Telstra Wireless M2M Control Centre – Planned Service Disruption

Last year we notified you that some important changes needed to be made to the Jasper Platform for its continued stability and reliability. Those changes were postponed until this year and we now have some updated information on them.

Please be advised that there will be some disruptions to your Telstra Wireless M2M Control Centre services due to planned network maintenance work that will occur during April 2020. 

What is being done?

The Telstra Wireless M2M Control Centre services will no longer make use of the CISCO mobile network database, and instead services will be provisioned and authenticated on the Telstra mobile network. This aims to provide a more scalable and resilient IoT connectivity solution.

What will be done?

There will be two changes (maintenance windows) that will take place as part of the migration of M2M services between Cisco and Telstra: 

1. Dual Provisioning – a two-hour impact (maintenance window) to services where dual provisioning will be set up, so that services will be provisioned on both the CISCO network as well as the Telstra Network. The impact during this period will be as follows:

• There will be a provisioning freeze during this period, which means no services will be able to change state. 
• All user logins will be disabled to prevent any updates on Control Centre until the
  dual provisioning is enabled. Any attempt to login to the application will be shown an error message in the user interface (login screen).
• Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
• Any user logged into the application will be forced out (logged off).
• All SOAP/REST API access will be revoked during this freeze period.

2. A signalling cut-over, which will take place during a 10-hour maintenance window where the mobile signalling of all M2M Control Centre services will be migrated to Telstra’s core mobile network. During this maintenance period the impact will be as follows: 

• There will be a provisioning freeze during this period, which means no services will be able to change state. 
• All user logins and automation rules will be disabled to prevent any updates to data in Control Centre. Any attempt to login to the application will be shown an error message in the user interface (login screen).
• Any automation rule which may result in a change in SIM state and communication plan will be suspended during the maintenance window. There will be no impact to all other automation rules. The cycle to date usage will continue to accumulate. After the maintenance window the automation rules will be resumed.
• Any user logged into the application will be forced out (logged off).
• All SOAP/REST API access will be revoked during this freeze period.
• Delayed Mobile Terminating (MT) SMS delivery.
• Mobile Terminating Voice may be impacted during the maintenance window
• There is no anticipated impact to data services. 

When will this take place?

• The dual provisioning change will take place on the 20th of April 2020 during the maintenance window, from 00:01 until 02:00 AEST.
• The Signalling cut-over will take place over two separate nights:

1. On the 28th of April 2020 from 21:00 until 07:00 on the 29th April AEST.  
2. On the 30th of April 2020 from 21:00 until 07:00 on the 1st May AEST. 

If any these dates change, an updated notification will be sent, informing you of the revised schedule. 

What action is required? 

No action is required.  

If you have any further questions please get in touch.

  • 3G Shutdown

We are continuing our work to help you prepare for the 3G (850MHz) shutdown. For more information on this, please see our previous blog: https://www.m2mone.com.au/telstra-3g-nextg-850mhz-network-shutdown/.

We have now started reaching out to all of our customers who have devices which were reporting as 3G-only at the end of 2019. While we know that most businesses are aware of the shutdown, if you have not started transitioning your fleet to 4G, now is the time to get going.

If you have a 3G-only solution and are having trouble finding ready-to-deploy 4G hardware – please get in touch. We can potentially help introduce you to a wide range of providers of 4G hardware solutions, such as:

·         Tracking and telematics
·         Environmental sensors and data loggers
·         Remote control and PLC devices
·         Standalone cellular modem
·         Cellular Modules

And many more.

If you would like help, please reach out to the team and we can point you in the right direction. 

  • Events Attended

This month we were only able to attend two trade shows before the Coronavirus caused widespread event cancellations.

Smart Local Government Conference

It was great to participate in Smart Local Government – while building smart cities is the ultimate goal, many councils are in still in strategy development phase, and came looking for advice and expertise. The focus is now on analysing and categorising the data that’s being collected from connected devices to evaluate the value – this is critical to justify further IoT deployment. There was a lot of discussion around how connecting devices such as smart bins, smart lighting, smart solar benches, smart sensors, smart parking (and many more) can help boost efficiency, reduce environmental impact and improve quality of life for the councils constituents.

Telstra Vantage – Brisbane

M2M Once again returned to Telstra Vantage, this time in sunny Brisbane. There were a selection of informative presentations on how Telstra is leading the way in next generation technologies such as 5G and now established technologies like Cat-M1 & NB-IoT.
We can see huge potential in the growth of IoT applications with these new network technologies, and are working with Telstra to make sure our customers get the latest and most accurate information to help you in your IoT application development.

There are still many companies looking for the best way that they can get started with an IoT solution, and judging by the attendees present at the event, there is a space for everyone to play in. If you would like to discuss how you can get involved, come speak with one of the team who will be more than happy to have a conversation about how we can help.

As the world is trying to contain and manage the Coronavirus, many non-essential gatherings have been cancelled – especially since the announcement by the Federal Government that from Monday 16th March there will be a ban on any non-essential gatherings of over 500 people.

This has had an effect on many of the upcoming trade shows we were supposed to attend. To date, the following events have been postponed.

  • Telstra Vantage Roadshow Perth
  • Sydney Build
  • Telstra Vantage Roadshow Adelaide
  • Megatrans
  • IoT Festival

We expect to see a few more get postponed until the Coronavirus is under control, so we will keep you all updated with the latest in our newsletters.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Custom Field Management

Automation Rules in CISCO Jasper to suspend a SIM card using excessive data with the option to reactivate the SIM if needed, instead of needing to contact M2M One Support.

When you log into the control centre select Automation from the home page.

From the automation rules screen click on + Create New button to create a new automation rule.

From here select Usage Monitoring as the rule category then select Cycle to Date Data Usage to create a new rule that will be triggered on data usage in a billing month.

The example below shows you the correct set-up for triggering a rule to Deactivate a SIM that has used over 1MB of data in a billing month. With this rule when a SIM gets deactivated, if you need to use it again in the month you can simply change the SIM status in the control centre back to Activated to use it again – No need to get M2M One to unblock it.

For a complete list of automation rules available download our guide here: https://m2mone.com.au/m2m-downloads/manuals/M2M-One-Control-Centre-Automation-Rules.pdf

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

 


 

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With Global Group plans every SIM on the same plan contributes its data to create an effective “pool” of data across your fleet. 
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If you exceed the limit of the pool you can move to a larger plan at any point in the calendar month.

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