M2M One Newsletter – June 2020

Welcome to the June edition of the M2M One Newsletter.

This month we have some exciting news about the longevity of Telstra’s Cat M1 and NB-IoT networks. Read on to find out more about this historical moment in Australian telecoms.
In our Control Centre section we also have a guide on Batch updates that you may find valuable for SIM management.

Gideon Borden
Senior Director – Sales & Operations | M2M One

  • Cat M1 and NB-IoT Networks Now Part of 5G Standard

Headline news this month – now that Cat M1 and NB-IoT are officially part of the 5G Network standard, Telstra have taken the formal position to support these networks until at least 2035 (https://exchange.telstra.com.au/our-iot-networks-are-joining-the-5g-family-future-proofing-for-years-to-come/). This is great news for developers working on long-term applications in the M2M/IoT space, as it will provide future-proofing reassurance and stability for years to come.

We have discussed the difference between NB-IoT and Cat M1 in past newsletters, but if you are considering using one of these technologies and would like to find out which may be suitable for you, please reach out to our sales team to discuss further. We are here to help you develop for the future.

  • Impact of Coronavirus

While we slowly continue to come out of the COVID-19 bubble, we are still following the Government’s health advice, and have the majority of staff working from home.

However, we are still open for business. We are continuing to run a skeleton staff in the office for the time being, and are able to ship any SIM orders required. If you need to place an order, please email orders@m2mone.com.au with your requirement, and we will get them out within 1 business day.

During this time we have performed a number of internal audits on customers’ accounts, and have found solutions to adjust their plans in line with the reduction of usage we are seeing on some fleets.

If you would like a free audit on your SIMs please get in touch with one of our Customer Service Managers, or your assigned Account Manager.

  • Events Attended

Due to COVID-19, all events remain cancelled. Interestingly however, we have managed to have many more face-to-face meetings using technologies such as Microsoft Teams, Skype for Business and Zoom.

If you would like to have a face-to-face meeting with one of our staff, please reach out and we can arrange a video conference to help work through your M2M/IoT needs.

While the country is slowly coming out the COVID-19 bubble, we are cautiously optimistic that there will be a number of trade shows on later in the year. As we get further confirmation on which events we will be attending, we will continue to update all our customers. As always, we hope to see you there.

Each month we bring you tips and tricks for getting the most value out of the M2M Control Centre.

Batch Updates:

One of the great features of Cisco Jasper is that you have the ability to add customer information to every SIM card you have under management. This is an enormous help when it comes to support requests, and in breaking down the information at the end of each month for reports. While you can do this by manually editing each field, when you start connecting a larger number of devices, this can become quite tedious.

This is where the Batch update comes into its own – instead of updating Custom Fields manually in Jasper, or changing SIM States page-by-page, large changes can be made via uploading an excel spreadsheet through a Batch Update. This feature is quite useful for when you have a number of SIMs that need updating.

Step 1 – Download a working file: 

Start by navigating to the services page. From here you can take an export of your SIMs. This will create a spreadsheet that can be opened in Excel. On this sheet you can then make the changes you require.

Step 2: Edit the sheet with your specific information.

In order to upload these changes, you will need to save the spreadsheet with some specific headings (more details on this below) and upload it back to Jasper. This can be done by clicking on Services, then Batch Update. You will be able to upload the file under the Actions option.

Jasper will send you an email when the file has been uploaded.

There are some special considerations when utilising Batch Updates. The SIM ICCID must be used as one of the columns, as this is how Jasper identifies the SIMs.
There are also special headings you must use for each field – not your custom headings – and these can be found below.

SIM ICCID

If you would like a walkthrough of how to utilise the Batch Update feature, or some training in the Jasper platform, the team is here to help. Just reach out to the Customer Service Management Team, or your Business Development Manager.

Have more questions about the M2M Control Centre or want some training?
Contact your M2M One account manager

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