Paying Bills

 Did you know you can pay your bills online with M2M One?

In the top right-hand corner of the homepage, you will see a button labelled ‘Pay My Bill’.

From there you need to have your customer account number and the amount to be paid handy, once that’s completed you will then receive a notification of a successful or unsuccessful payment.

Once a payment has been successfully completed, you will be emailed a receipt to your billing email address listed on your M2M One account.

As always our M2M One Customer Service Team can help you pay your bills over the phone if needed, please call +61 03 8378 2700 and they will be able to take you through your payment.

 If you have any questions or concerns in relation to your invoice, you can always email our accounts department at


In the back half of 2020, M2M One launched our commercially available NBIoT SIMs. Since our official release in August, we have reached just over 1,500 Active Services.
Our Token Plans have made it simple for our customers to get into testing and deployment without needing to manage plans each month. Simply purchase a top-up pack and we will top you up again when you consume the last of your tokens.
Remember that NBIoT applications are best suited toward devices that rarely move and involve extremely low amounts of data usage sent only a handle of times per day.
Knowing when you should and should not be using NBIoT is key in making the most of this new technology.
If you have any questions about our NBIoT SIMs or how our plans work, feel free to email our team at

M2M One Control Centre – September Tip ‘VLOOKUP’

Hi Everyone, Ryan here! Part of the Customer Service Manager role is being able to handle excel and create reports so the team has gotten very good at using Microsoft Excel over time.
The key skill I have for you today is not directly related to Jasper, but how best to move the data around in a spreadsheet.

Today’s Lesson: VLOOKUP

Using the VLOOKUP function is one of the most versatile tools to add to your Microsoft Excel arsenal.
I will give you a simple example that can be easily applied to any data set. Let us say I have a set of customer numbers and their current account balance.
You are given a customer number and are expected to know how much that customer account contains straight away, so you need to find that corresponding $$ value in your spreadsheet.

So long as you know your Customer Number is to the left of the data in your table, you can use VLOOKUP to find that information.
Type into the Red Cell:

Hitting the enter key on this formula will show you the corresponding value, retrieved from your other table.
But what information do I need to give this formula so that it gives me the right information (let alone anything) back?
This simple formula can be applied in so many different ways and is excellent for building spreadsheets useful for analysing the data you can export from the M2M One Control Centre.
Have more questions about the M2M Control Centre or want some training?
Contact your M2M One Account Manager.
New look partnership to enhance M2M customer experience

New look partnership to enhance M2M customer experience

After almost a decade of positive growth, including our recent acquisition by Sierra Wireless we are introducing a new look and feel for our brands, and how we deliver services, across the M2M Group.

Today, M2M Connectivity and M2M One’s websites will be relaunched with a dynamic new look, which better represents our position as a market leader for IoT technology and innovation.

Alongside new logos for each business, the shift marks a more formal partnership between M2M Connectivity and M2M One – designed to benefit our customers.

The strengthened partnership between M2M Connectivity and the M2M One will give our customers seamless access to the Group’s full capability, solutions and deep product portfolio.

By implementing these changes, our aim is to maximise the value and insight we can provide. Plus, further enhance the experience of working with any part of the M2M Group.

Our new look will be slowly rolled out across our channels and products in coming months. For now, you can visit the M2M Connectivity and M2M One website to see how we’re setting ourselves up for your future success.

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